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Tata Communications
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Engineer - Global Service Operations

Engineer - Global Service Operations

Tata Communications

0 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

service mobility collaboration security network ip mpls support troubleshooting management escalation database switching

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsHands on experience on IP technology- MPLS/ILL/ SDWAN services.Should be ready to work in 24x7x365 support .L2 & L3 troubleshooting on proactive & reactive tickets/cases .Ticket life cycle management with all stake holders till the resolution, Escalation management.Daily Incident Management & Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer & the resolution in follow up with TATA resolver Teams.Handle customer queries and concerns tactfully and get them addressed with help of respective teams.Ensure the Database management of the customer circuits.Ensure AMC Expiry track & subsequent renewal of the CPE which are hardware managed.

Skills Required

CCNA /CCNPMPLSSDWANRouting & SwitchingTroubleshooting skills on GVPN MPLS, ILL & IZOIWAN

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Engineer - Global Service Operations

Experience & Salary

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Job Description

About The Company

Skills Required

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