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Tata Communications
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Engineer - Global Service Operations

Engineer - Global Service Operations

Tata Communications

2 - 3 years

10 - 14 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

ip sdwan firewall fortinet troubleshooting switching eigrp network engineering service operations customer service l3vpn networking bgp ccnp routing vlan lan mpls l2vpn wan ill ospf service engineering vpn cisco routers hsrp demonstration ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.

Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets

Demonstration of problem-solving skills

Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.

Maintain awareness of latest technologies in the domain

Knowledge of IP (GVPN & ILL), SDWAN (Versa & Fortinet), Firewall services mandatory.

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Engineer - Global Service Operations