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0.0 years

1 - 3 Lacs

Ahmedabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook. Mega Virtual Drive for Customer Service roles -English+ Hindi Language on 2nd July 2025 (Wednesday) || Ahmedabad Location Date: 2-July-2025 (Wednesday) MS Teams meeting ID: 423 160 746 3726 MS Teams Passcode: vg9kJ7Aw Time: 12:00 PM - 1:00 PM Job Location: Ahmedabad (Work from office) Languages Known: Hindi + English Shifts: Flexible with any shift Responsibilities • Respond to customer queries and customer's concern • Provide support for data collection to enable Recovery of the account for end user. • Maintain a deep understanding of client process and policies • Reproduce customer issues and escalate product bugs • Provide excellent customer service to our customers • You should be responsible to exhibit capacity for critical thinking and analysis. • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications • Graduate (Any Discipline except law) • Only Freshers are eligible • Fluency in English & Hindi language is mandatory Preferred qualifications • Effective probing skills and analyzing / understanding skills • Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent • You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Note: Please keep your E-Aadhar card handy while appearing for interview.

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Vishnupriya 9962064796 for more info. Thanks, Vishnupriya 9962064796

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Required : Freshers Qualifications : Any bachelors Degree. Proven experience in customer service, preferably in the e-commerce sector. Excellent written communication skills with strong attention to detail. Ability to handle multiple customer inquiries simultaneously and efficiently. Proficiency in using email and chat support software. Strong problem-solving skills and a customer-centric approach. Ability to work independently as well as in a team environment. Familiarity with e-commerce platforms and processes is advantageous.

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call vishnupriya 9962064796 for more info Regards vishnupriya 9962064796

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

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Process: Zee5 Chats & Email - Min HSC candidates can apply - Candidate should be able to read, write and Speak Good/excellent English - Salary up to 25,000 Male Candidates Candidate should be ok with the Night shift (5:00 TO 2:00 AM) Required Candidate profile - Immediate Joiner - 1 Rotational Week off - Up to 25,000 (Salary will be closed on the basis of the candidate’s skillset and previous package) More Detail Call:-HR Rohan:- 8177871758

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1.0 - 4.0 years

2 - 4 Lacs

Gurugram

Work from Office

Hi , We are looking for a detail-oriented and customer-focused Email Support Executive to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through timely and professional email communication. Key Responsibilities: Respond promptly to customer inquiries received via email. Understand customer issues and provide accurate, valid, and complete information. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution. Document all interactions and maintain detailed records of customer communication. Follow up with customers to ensure their issues are resolved satisfactorily. Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries. Maintain a high level of professionalism and empathy in every interaction. Meet performance metrics such as response time, resolution time, and customer satisfaction scores. Requirements: Bachelors degree or equivalent experience preferred. 1-3 years of experience in a customer support or service-related role (email-based preferred). Excellent written communication skills in English. Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus. Basic knowledge of [industry/product] is a plus. Preferred Skills: Patience and empathy in dealing with customers. Ability to stay calm under pressure. Strong organizational and documentation skills. Proactive approach to identifying and solving recurring customer issues. Role & responsibilities Preferred candidate profile

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1.0 - 5.0 years

2 - 4 Lacs

Gurugram

Remote

Hi , We are looking for a detail-oriented and customer-focused Email Support Executive to join our team. In this role, you will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction through timely and professional email communication. Key Responsibilities: Respond promptly to customer inquiries received via email. Understand customer issues and provide accurate, valid, and complete information. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution. Document all interactions and maintain detailed records of customer communication. Follow up with customers to ensure their issues are resolved satisfactorily. Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries. Maintain a high level of professionalism and empathy in every interaction. Meet performance metrics such as response time, resolution time, and customer satisfaction scores. Requirements: Bachelors degree or equivalent experience preferred. 1-3 years of experience in a customer support or service-related role (email-based preferred). Excellent written communication skills in English. Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus. Basic knowledge of [industry/product] is a plus. Preferred Skills: Patience and empathy in dealing with customers. Ability to stay calm under pressure. Strong organizational and documentation skills. Proactive approach to identifying and solving recurring customer issues. Role & responsibilities Preferred candidate profile

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

Work from Office

**"Start Your Call Center Career Right with JobShop Multiple Roles in Bangalore!"** - Join Indias largest BPO recruitment company and explore a world of call center jobs, all in one place. At JobShop, we have openings for voice, non-voice, and customer service roles with top-paying employers in Bangalore. Freshers, heres your chance to step into a thriving career, and experienced candidates, elevate your career with roles offering competitive pay and growth opportunities. - Your career in the BPO sector begins here apply today and see what JobShop can do for you! 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must call Ambika on 9110654787 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters

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2.0 - 4.0 years

2 - 6 Lacs

Pune

Work from Office

Inbound / CHAT / Customer Operations Shift Timings US Shift|Management Level Analyst| Travel Requirements - NA Job Description: As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

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0.0 - 3.0 years

2 - 3 Lacs

Chennai

Work from Office

Job Opportunity at Sutherland - Join Our Customer Support Team! Role: Customer Support Associate (International Non-Voice Process) Location: Gateway Office Parks, A1, GF, 16, GST Road, Perungalathur, Chennai 600063 Mode of Work: Work from Office Interview Mode: Face-to-Face (F2F) Shift: Rotational shifts with 2 weekly offs About the Role: We are hiring for the International Non-Voice Customer Support team for the worlds largest e-commerce platform. This is an excellent opportunity for both freshers and experienced professionals looking to build a rewarding career in customer service. Key Responsibilities: Provide timely and effective customer support via email Address customer queries and resolve issues with professionalism Ensure high levels of customer satisfaction Candidate Profile: Strong verbal and written communication skills in English (mandatory) Willingness to work in rotational shifts Immediate joiners only Must be currently residing in Chennai and within a 30 km radius of Perungalathur Educational Qualification: +2 / 3-year Diploma / Any Graduate (No current backlogs) Experience: 0 to 3 years Perks of Joining Us: Great exposure to global customer service standards Dynamic and supportive team environment Career growth opportunities Interested? Share your resume via WhatsApp or call Maria at 9840819465 for immediate consideration.

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0.0 - 5.0 years

1 - 3 Lacs

Noida, New Delhi, Delhi / NCR

Work from Office

Location:- Trophizoid IT Park, Noida Sector 62 Process:- Customer support - TATA 1mg Blended process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Skill - versant 4 and 5 candidates Candidates should be good in english spoken and written Preferred candidate profile Salary- 15.5k Qualification- graduated 6 months of experience Skills- V4 candidates Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply ? To schedule your interview Call or send your CV through WhatsApp/Mail (number mentioned below) HR Namrata: 8624868754

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0.0 - 4.0 years

1 - 2 Lacs

Kolkata

Work from Office

DIRECT WALK in for Voice and Chat Support 6364907001 Immediate Joining Good communication skills in English CTC: 14k to 20k Location: Kolkata, Salt Lake Sector 5 Required Candidate profile Direct Walk in for Freshers and Experienced Any Graduate / 12th pass with good communication. Work location: Kolkata. To schedule an interview Ct: Anu 9986807212 Perks and benefits PF, ESI/Mediclaim, Gratuity

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

Work from Office

**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Process- International Voice process Qualification- , Any Graduate Experience-1 yr of BPO Experience Location- Manyata Tech Park (Bangalore) Salary Upto-38k +Monthly Incentive Upto -2.500- Cab:cab : 1 way cab Work From Office Rounds-1)HR round 2)Amcat round 3)Versant round and 4)OPS round For More Details Call HR Muskan-9380964680 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

1 - 4 Lacs

Kolkata, Rajarhat, Bidhan Nagar

Work from Office

HBR KOLKATA IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 6296317938, 9147047911, 9147047910 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 Eligibility: Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Call & WhatsApp No: 6296317938, 9147047911, 9147047910 Incase if you are not getting any response than please WhatsApp your cv for further process 9674757948 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake City Kolkata - 700091 For more 1000+ Jobs opportunities you can follow our Intagram Page WhatsApp Group & Channel: www.instagram.com/hbrjobs https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

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0.0 - 5.0 years

1 - 5 Lacs

Gurugram

Work from Office

Exciting Career Opportunity with a Leading American Global Corporation Both Way Cab For Gurgaon Location Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572480, 7290845078, 9997196123, 9147047909, Position: Process Associate (E-Mail Support) Type: Immediate Joiners Only Shift: 24x7 Operations (5 Days Working, 2 Rotational Offs) Qualification Required: 12th Pass/ Graduate / Post Graduate (Any Stream) SALARY - UPTO 3LPA- 5LPA Key Skills Required: Excellent Written & Verbal English Communication (Must-have) Strong E-Mail Writing Skills with a Customer Service Focus Ability to Solve Customer Queries Professionally via E-Mail Prior Experience in Order Management (Preferred) Why Join Us? Work with a globally renowned American MNC Professional Work Environment Excellent Career Growth Opportunities If you have excellent English communication skills and are ready to start immediately, this is your chance to join a world-class organization! Daily Walk-in Human Before Resource Private Limited Block F-1 Unit 401 4th Floor Sector 3 Near-- Beside HCL Technologies (Sector 16 Noida Metro Rajanigandha Gate) Noida -201301 Contact Details: (Monday to Friday 10AM- 7P) Saturday (10AM-6PM) 7678572480, 7290845078, 9997196123, 9147047909,

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0.0 - 2.0 years

1 - 4 Lacs

Mohali, Chandigarh, Panchkula

Work from Office

International customer service: Work from office Location-Mohali chandigarh Rotational shifts Voice Process Salary-15K CTC - 35K CTC 12th or Graduate required 5.5 days working Cab facility for girls Call me 9781021114, 9988353971, 9988350971, 01725000971 WhatsApp number 9781021114 Required Candidate profile Good communication skills in English Hindi language Flexible with 24*7 shifts Performance based incentives Rotational off's Options for promotion

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1.0 - 6.0 years

3 - 5 Lacs

Gurugram

Work from Office

Job Title: Customer Support Executive Email & Voice Support Company: CoolBoots Media Pvt. Ltd. Location: Gurgaon Experience: Minimum 1 Year Job Type: Full-Time About the Role: CoolBoots Media is seeking a proactive and customer-focused Customer Support Executive to join our growing team. You will be responsible for addressing customer queries via email and voice support for our AI-powered product Outspark , ensuring a seamless and satisfying experience for our users. Key Responsibilities: Respond promptly and professionally to customer queries via email and voice Understand customer concerns and provide effective, accurate solutions Coordinate with internal teams to resolve issues efficiently Maintain clear and concise records of customer interactions Ensure high levels of customer satisfaction and contribute to continuous support improvement Requirements: Good written and verbal communication skills (English proficiency preferred) Basic computer knowledge and email handling skills Ability to multitask and manage multiple conversations Minimum 1 year of experience in customer support (email/voice) A customer-centric attitude with strong problem-solving abilities Benefits: Hands-on experience with an AI-powered platform Free lunch provided at the office Comprehensive medical insurance Career growth and advancement opportunities in a rapidly growing organization Structured training and continuous support to help you succeed

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0.0 - 1.0 years

2 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Excellent communication skills HSC pass Voice Process Interpersonal skills reqd Rotational shifts Handling customer queries Outbound calls International BPO Immediate joiner Required Candidate profile Excellent communication skills Customer centric Perks and benefits Attractive Benefits

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Location: Mumbai, Navi Mumbai, Thane Qualification: HSC or Graduate (Both freshers and experienced candidates are eligible). Preferred Candidate Profile: Salary: 15,000 - 40,000 (based on role/experience) Incentives: Unlimited, performance-based Shifts: Day (Domestic) / Night-Rotational (International) Spoken English: Must be excellent Gender: Open to all Joining: Immediate preferred (max 15 days notice) Age: Up to 35 (Domestic), up to 40 (International) Rounds of Interview: 1. HR Round 2. Operations Round Why Join Us? * Competitive pay with high earning potential * Career growth and advancement opportunities * Full training and onboarding support * Friendly and professional team environment How To Apply: Text "Hi, JC-01" on WhatsApp to schedule an interview: HR Rohit- 8976360176 **We are an equal opportunity employer. All applications will be treated with strict confidentiality.

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1.0 - 6.0 years

2 - 4 Lacs

Gurugram

Work from Office

We are hiring for a Customer Support Executive Good comm skills Exp:- Min 1 years Salary :- Upto 30k Job Location :- Gurgaon If interested please call us at 7042417170-Ms Jaspreet or mail at hr.sssplacement9@gmail.com Required Candidate profile Shift Timing :- 6pm to 4am ( No cab facility ) Food Allowed Monday to Friday Only Male can apply

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1.0 - 5.0 years

3 - 4 Lacs

Gurugram, Delhi / NCR

Work from Office

Profile looking for : ~Minimum 6 months of experience is mandatory ~Salary : 29K in hand ~5 days working with 2 offs ~No freshers ~Graduation required ~Both sides cab ~1 year contractual Required Candidate profile Good communication is required Ready for rotational shifts and rotational offs

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1.0 - 4.0 years

2 - 3 Lacs

Chennai

Work from Office

Job description Mega -Walk-In for Customer Support Executive Malayalam / Hindi /Bengali / Oriya (Any One Languages) Role & responsibilities Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree Experience - 6 Month to 3 Years Shift Timing: Eve 4PM to 1 AM Permanent on Role Job Internal Job Promotions Salary - Fixed Salary + Huge Incentives PF +ESI +Gratuity Interview Location - Matrimony.com RR Tower 2, No.95, 4th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Chennai -600032 Reference- Arjun - HR - 7418467125 Mention Arjun on the top of your Resume

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0.0 - 5.0 years

0 - 2 Lacs

Bengaluru

Work from Office

Role & responsibilities Respond to customer queries and complaints via email within defined SLAs. Provide accurate, valid, and complete information using appropriate tools and resources. Document customer interactions and maintain detailed records of inquiries and resolutions. Escalate unresolved issues to the appropriate internal teams for further investigation. Collaborate with team members and other departments to ensure timely issue resolution. Maintain quality standards and follow all email and communication protocols. Work with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) to manage and track tickets. Identify trends in customer feedback and report them to relevant stakeholders. Preferred Qualifications: Experience in industries like e-commerce, telecom, healthcare, or banking is a plus. Exposure to chat or social media support (optional but advantageous). Ability to handle confidential information responsibly. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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1.0 - 5.0 years

2 - 4 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Work from Office

• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skills Experience Profile Prior international BPO work experience preferred • Freshers acceptable Personal Attributes Able to work on a flexible basis as determined by the business needs • Ability to work under pressure • Team worker • Positive Attitude • Quick Learner • Punctual and Disciplined • Good Communication skills • Customer Focussed • Results driven • High standards of Integrity • Attention to detail Working Hours: Any Graduate fresher with Excellent communication in English are eligible. Experienced candidates with 1 to 7 yrs of exp in international Voice/ Non voice are also eligible. Shift will be in any of United States of America time zones • Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun). Both way cab facility is provided. work location : Bangalore. If interested candidates Plz reach out Lalitha @9620126910 / lalithambika_s@trigent.com.

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2.0 - 6.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Process Consultant Qualification : Graduate Minimum 2 years of international customer service Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Tools Typing speed 50 WPM with 90% accuracy Required Candidate profile Cab Facility : Two way Shift : Night Shift Working Day : 5 Contact : 9303800843

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