Email Support - Work form Office ( US Shifts)

OYO

1 - 4 years

2 - 4 Lacs

Gurugram

Posted:9 hours ago| Platform:

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Skills Required

Email Support Communication Skills Typing Skills Non Voice Email Writing Email Process Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly to customer inquiries received via email.
Understand customer issues and provide accurate, valid, and complete information.
Resolve product or service problems by clarifying the customer's complaint, determining the cause, and selecting the best solution.
Document all interactions and maintain detailed records of customer communication.
Follow up with customers to ensure their issues are resolved satisfactorily.
Collaborate with internal teams such as Sales, Technical Support, and Product Development to resolve complex queries.
Maintain a high level of professionalism and empathy in every interaction.
Meet performance metrics such as response time, resolution time, and customer satisfaction scores.

Requirements:

Bachelors degree or equivalent experience preferred.
1-3 years of experience in a customer support or service-related role (email-based preferred).
Excellent written communication skills in English.
Strong problem-solving skills and attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Help Scout) is a plus.
Basic knowledge of [industry/product] is a plus.

Preferred Skills:

Patience and empathy in dealing with customers.
Ability to stay calm under pressure.
Strong organizational and documentation skills.
Proactive approach to identifying and solving recurring customer issues.

Role & responsibilities

Preferred candidate profile

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