2297 Email Support Jobs - Page 31

Role : The Team Lead/Sr Team Lead is responsible for ensuring adherence to contractual Service Level Agreements (SLAs) and managing the overall workflow within the team. The role requires analyzing existing work practices, systems, and procedures to improve efficiency and effectiveness. The Team Lead will handle all team-related issues, including people management, conflict resolution, and administrative tasks. The candidate must exhibit excellent leadership qualities to spearhead the team. Exceptional English verbal communication skills are essential to manage client expectations effectively. The role is based in Mumbai and requires working in a 24/7 rotational shift environment. Reports into : (RM Designation) AM/DM Job Responsibilities : Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets. Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency. Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maintain a productive work environment. Exhibit excellent leadership qualities to guide, motivate, and develop team members, fostering a culture of high performance and continuous improvement. Manage client expectations through exceptional English verbal communication skills, ensuring clear, concise, and professional interactions. Spearhead the team by setting clear goals, providing regular feedback, and facilitating training and development opportunities. Collaborate with cross-functional teams to address operational challenges and implement best practices. Prepare and present regular reports on team performance, including key metrics and improvement initiatives, to senior management. Job Responsibilities : Experience in implementing process improvement initiatives to enhance overall team efficiency and productivity. Ability to adapt to a dynamic work environment, demonstrating flexibility and resilience in managing changing priorities and workloads. Criteria : Minimum 2 years of experience as a Team Leader in an Domestic voice process. Minimum of 5 years of work experience in an Domestic Voice Program from premium contact centers. Graduate qualification. Excellent English verbal communication skills. Criteria : Experience in a similar role within the fintech industry. Proficiency in data analysis tools to support process improvements. Shifts timings: 24/7 Rotational Shifts Week Off : 1 rotational week off Transport : Eligible post 10 pm for Home Drop.

Greetings From Scorelabs Inc! Graduates / undergraduate / diploma Minimum 6 Months experience in BPO Non Voice Email & Chat Process ( Excellent verbal & written English skills ) 5 days working 2 Way Cab Required Candidate profile Age below 30yrs only Flexible with rotational shifts & Rotational week offs Call / What's app Pooja - 8309294728

Responsibilities: * Lead customer support team * Manage chat processes & email requests * Ensure high CSAT scores * Collaborate with cross-functional teams * Oversee voice & technical support services Provident fund Health insurance

Schedule : 24/7 (Rotational Shifts and week off ) Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Location : Hyderabad Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Fresher 2025 passed out candidates are also eligible Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.

Kindly Mention "HR Sam ARC 135" on Top of Your Resume Current Openings International BPO / Customer Support Voice Process – Freshers Salary : 20,000 – 25,000 + Attractive Incentives Location : https://g.co/kgs/ftxQkAa Education : Any Graduate / Undergraduate Requirement : Excellent English communication skills Age Limit : Up to 35 years Voice Process – Experienced Salary : 25,000 – 38,000 + Incentives Location : [City Name] Experience : Minimum 6 months in International Voice Process Requirement : Strong spoken English with a neutral accent Age Limit : Up to 35 years Non-Voice Process Salary : 18,000 – 35,000 + Incentives Location : [City Name] Requirement : Good written communication & typing speed Age Limit : Up to 35 years Shift Requirements Night Shifts Rotational Shifts Early Morning Shifts Flexibility is a must Employee Benefits Free Two-Way Cab Facility Access to Gym, Library & Bunker Zone Two Weekly Offs

Hiring Trust & Safety Associates with 1–3 years of experience in content moderation and chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Join a dynamic and impactful team!

Process Details : 6 days working. Rotational shifts & rotational week off. Blended process. Role & responsibilities : Handle incoming customer queries via calls and chats. Provide Accurate and timely information. Record and document customer interactions efficiently. Coordination with internal departments if required to resolve escalated issues. Maintain a high level of professionalism and customer satisfaction at all times. Preferred candidate profile : under-graduate/graduate both can apply. minimum 6 months experience/freshers can also apply. Good communication skills. proficient in chat & emails writing. should be comfortable to work in rotational shifts. Interested candidates can drop their resumes on the Email & contact no mentioned below : Contact no : 7838056681 Email ID : tanisha@radicalminds.net HR TANISHA Address: 368, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008.

Exam data invigilation Preparing reports Closely coordinating with the Development team to resolve the issues Work documentation Must have Technical troubleshooting knowledge.

Inbound / CHAT Pune | Full-time (FT) | Customer Operations Shift Timings US Shift|Management Level Analyst| Travel Requirements - NA Job Description: As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred.

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

Role & responsibilities: Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Preferred candidate profile: Fresher 2024 Graduate, Comfortable with Night Shift Interested candidates can contact to HR Muskhan OR can share their resumes to muskhan_s@trigent.com Regards, HR Muskhan Trigent Software muskhan_s@trigent.com

Designation : Technical Support (Chat & mail process) Qualification :B.E / BTech(Any stream ) Experience : Freshers only Salary : 30000 INR To 40000 INR Eligibility : 2020 to 2025 Contact: Subhasri HR : 8124404404/7550143827 Call or what up

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 6m- 5 yrs in int voice / Chat No Freshers *** WFH - Max salary 4.6*** WFO - Max salary 6L **** Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Contact HR 8105833817 9606523804 9606553830 9606553812 9606521172 6364808230 6364803282 Email : careers@glympsehr.com !!!Thanks & Regards HR TEAM!!!

Hiring for International chat Process Location- Hyderabad Shift- Rotational

Hiring for Voice / Non voice process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call : HR Lilly @ 9880951682 (Call or whatsapp )

We are looking for a skilled Customer Service Executive to join our team in Jaipur

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 3LPA to 5LPA Rotational Shift with 5 Working Days Call / WhatsApp- 9147047908, 7290845078, 9147047909

Top MNC BPS is hiring for International Voice Non-Voice Blended Process. Candidate Must be Super excellent in English Communication. CTC - Upto 3LPA to 5LPA Rotational Shift with 5 Working Days Call / WhatsApp- 9147047909, 9997196123, 7290845078

Provide timely and accurate responses to customer queries via chat, email, and support tickets. Guide customers on software usage, functionality, and features. Collaborate with internal teams to escalate and resolve complex issues.

Role & responsibilities Location: Bangalore Experience: 1-3 Years (Freshers can also apply) Job Description: We are seeking a diligent and detail-oriented Email Process Executive to join our team. The ideal candidate will handle end-to-end email communication, ensuring timely and accurate responses to customer queries, and providing excellent service through email channels. Key Responsibilities: Manage and respond to high volumes of incoming customer emails professionally and promptly. Resolve customer queries and complaints via email, maintaining a positive and empathetic tone. Categorize, prioritize, and escalate emails as necessary. Maintain email templates and update FAQs to ensure consistent communication. Collaborate with internal teams to gather information and provide accurate responses. Track email performance metrics and suggest process improvements to enhance efficiency.

Key Responsibilities: Respond promptly and professionally to customer emails Resolve queries related to products, services, orders, or accounts Maintain accurate records of interactions and updates in the system Escalate complex issues to the appropriate departments Collaborate with internal teams to improve customer satisfaction Maintain a positive, empathetic, and professional tone in all communications B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Job Description: Sutherland is hiring Customer Support Associates Non Voice on contract role for the claims process , supporting a leading international airline. If you have a knack for problem-solving and excellent communication skills, this is the right opportunity for you! Key Responsibilities: Handle customer queries related to refunds, baggage mismatches, lost luggage , and other travel-related concerns Respond to customers via email and chat , ensuring timely and accurate resolutions Maintain high-quality communication standards and adhere to email etiquette Achieve daily resolution targets Maintain case logs, follow up where required, and ensure customer satisfaction Collaborate with internal teams to close open cases efficiently Required Skills: Excellent verbal and written communication skills in English Strong email writing skills with proper etiquette Ability to handle high volumes of queries in a fast-paced environment Problem-solving attitude and customer-centric approach Familiarity with ticketing or travel industry processes is a plus (not mandatory) Shift & Work Details: Location: Work from Office Airoli, Navi Mumbai Shift Timing: 9-hour shifts ( 7:00 AM to 4.00pm or 4.30pm to 1:30 AM ) Work Days: 5 days work from office with Sat & Sun fixed week off Immediate joiners only Interview Process: HR Screening Operations Rounds SHL Assessment (Email writing & typing ) Documentation & Offer Travel allowance as per company policy (1750 for one-way opted) Comprehensive training and onboarding Exposure to international airline operations Dynamic work culture and career growth opportunities Interested can also share resume on syed.muzammil@sutherlandglobal.com

Hiring for Chat Process . Minimum 6months to 1year of chat experience is manadtory Location-Gurgaon Salary upto-26k 5days working Cabs available For further details Call Pooja@8745033296 Or whtsapp CV on @8745033296

Job Details- ~Minimum 6 months of International Customer Service required ~Freshers not eligible ~Graduation mandatory ~Both sides cabs ~Rotational Shifts Work Location - Gurgaon