E-Commerce Executive

The E-commerce Executive will be responsible for overseeing and managing the company's e-commerce websites and online marketplaces. This includes managing product listings, monitoring inventory, processing orders, and ensuring a seamless customer journey. The ideal candidate will be a detail-oriented and tech-savvy individual with a strong understanding of online sales and digital marketing principles.

Key Responsibilities:

• Website and Platform Management:
• Manage and update the company's e-commerce website, including product information, pricing, and content.
• Ensure the website is user-friendly, visually appealing, and functions smoothly across all devices.
• Troubleshoot any technical issues that may arise on the platform.
• Manage product listings on various online marketplaces (e.g., Amazon, Flipkart, etc.), ensuring accuracy and optimization.
• Sales and Order Management:
• Process online orders efficiently and accurately, from receipt to dispatch.
• Coordinate with the logistics and warehouse teams to ensure timely fulfillment of orders.
• Manage customer returns and exchanges in a timely and professional manner.
• Monitor sales performance and identify opportunities for growth.
• Product and Inventory Management:
• Create and maintain detailed and engaging product listings with compelling descriptions and high-quality images.
• Monitor inventory levels to prevent stockouts and overstocking situations.
• Coordinate with the procurement team for stock replenishment.
• Digital Marketing and Promotion:
• Assist in the planning and execution of digital marketing campaigns, including SEO (Search Engine Optimization), SEM (Search Engine Marketing), email marketing, and social media promotions.
• Analyze the performance of marketing campaigns and provide reports to the management.
• Identify and implement strategies to increase website traffic and conversion rates.
• Customer Service:
• Provide excellent customer service by promptly responding to customer inquiries and resolving any issues.
• Monitor customer feedback and reviews to identify areas for improvement.
• Reporting and Analysis:
• Track and analyze key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer acquisition cost.
• Generate regular reports on e-commerce performance for the management team.

Required Skills and Qualifications:

• Education: A Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field is typically required.
• Experience: 1-3 years of experience in an e-commerce or digital marketing role.
• Technical Skills:
• Proficiency in using e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce.
• Familiarity with digital marketing tools like Google Analytics, Google Ads, and email marketing platforms.
• Basic understanding of SEO and SEM principles.
• Proficient in Microsoft Office Suite, particularly Excel.
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive and results-oriented mindset.

Job Type: Full-time

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person