E-Commerce Executive

Job Summary:

CloudTailor is seeking a dynamic and results-driven Ecommerce Executive to manage and grow our online sales channels. The ideal candidate will be responsible for ensuring a seamless customer experience, optimizing online listings, coordinating with internal teams, and driving sales through strategic planning and digital execution.

Key Responsibilities:Platform Management

• Manage product listings, pricing, promotions, and inventory across all ecommerce platforms (Website, Amazon, Flipkart, Myntra, etc.).
• Monitor website and marketplace performance and troubleshoot any operational issues.
• Coordinate with tech team to implement UX/UI improvements and ensure mobile responsiveness.

Sales & Growth

• Track daily sales performance and prepare weekly/monthly reports.
• Analyze trends and customer behavior to drive conversion and reduce bounce rate.
• Identify sales opportunities and assist in campaign planning.

Customer Experience

• Ensure prompt resolution of customer queries, return requests, and complaints in coordination with the support team.
• Work on improving customer feedback and review management across platforms.

Coordination & Communication

• Work closely with the design, production, and logistics teams to ensure smooth order flow and timely dispatch.
• Coordinate with marketing to align digital campaigns with ecommerce goals.

Inventory & Order Management

• Sync stock updates with backend systems and ensure accurate inventory levels.
• Monitor order fulfillment process from order confirmation to delivery and handle order cancellations/refunds where necessary.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Fashion, or related field.
• 1-3 years of experience in ecommerce, preferably in fashion or lifestyle segment.
• Working knowledge of Shopify, WooCommerce, or major marketplaces (Amazon, Flipkart).
• Strong analytical and communication skills.
• Proficiency in MS Excel, Google Analytics, and ecommerce reporting tools.
• Basic understanding of SEO, SEM, and digital marketing is a plus.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Expected Start Date: 01/07/2025