287 Dispute Management Jobs - Page 5

Job Title : OTC Collections Specialist Location : Gurugram Job Type : Full-Time / Permanent Experience : 2 years in OTC Collections/Accounts Receivable Salary : 5 LPA Job Description : We are seeking a dedicated and skilled OTC Collections Specialist to join our finance team. In this role, you will be responsible for managing customer accounts, ensuring timely collections, resolving payment discrepancies, and ensuring a healthy cash flow for the company. If you are detail-oriented, proactive, and enjoy building strong customer relationships, we want to hear from you! Key Responsibilities : Handle the entire collections process for customer accounts, ensuring timely payments are received. Monitor outstanding invoices and follow up with customers via phone, email, or other communication channels. Resolve billing discrepancies or disputes with customers in a professional and efficient manner. Maintain accurate records of all customer interactions, payments, and account statuses. Provide regular reports on collection status, overdue accounts, and bad debt provisions. Work closely with the credit team to evaluate customer credit risk and ensure proper credit limits. Perform account reconciliations and assist in aging analysis of receivables. Ensure compliance with the company's policies, processes, and relevant regulations. Required Skills & Qualifications : Bachelors degree in BCOM, Accounting, Finance, or related field. years of experience in OTC collections or accounts receivable. Strong understanding of the collections process, credit management, and accounts receivable functions. Proficiency in financial software/ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and MS Excel. Excellent communication, negotiation, and interpersonal skills. Ability to handle difficult situations and resolve conflicts effectively. Preferred Skills : Knowledge of customer relationship management (CRM) systems. Experience in collections within a B2B or multinational setting is an advantage. Familiarity with collection techniques and strategies. What We Offer : Opportunities for growth and career advancement. A collaborative and supportive team environment. If you have a strong background in collections and want to contribute to the growth and success of a thriving organization, apply today! Please connect with me in this number Jemi - 8744000152 or Harman - 9205989469

Dear Candidates, Huge Opening Fraud Investigation / Transaction Monitoring SAL UPTO 7.5LPA Job Responsibilities: Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped Conduct thorough investigations using internal tools to detect fraudulent activity Review chargeback data to identify meaningful patterns Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal) Provide insights on fraud trends for different Toast fintech products Discuss and work on the escalations to provide best solutions for customers Suggest and implement improvements to existing fraud SOPs and methodologies Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures. Roles : Transaction Monitoring. Risk Assessment & Management. Fraud and Financial Crime Prevention. Internal Controls and Monitoring. Reporting and Documentation. Fraud and Financial Crime Prevention. Liaison with Regulators and Auditors. Risk Mitigation Strategy Development. SAR/ATO/MONEY MULE Sanction Screening Desired Candidate Profile: Possess good analytical skills - detail oriented Possess good communication skills, both oral and written With min 1 years Exp and above Mandatory Have a good attitude - should be committed to the work Work Location Bangalore Looking for International Banking Experience Qualifications & Experience: Education: Graduate with Exp can apply Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus . Call Nitin@7204068302(Whatsapp OR Call) Email ID nitin@thejobfactory.co.in

Urgent Hiring For International Chat Process Experience- Minimum 1 Year banking experience (AML, Dispute, Fraud, Chargeback) Undergraduate can apply. US Shift (Rotational) Salary - 36k-38k In hand Immediate Joiners Only Connect on : 9111762733 Required Candidate profile Minimum 1 Year banking experience (AML, Dispute, Fraud, Chargeback) Excellent verbal and written communication Problem-solving and time management skills Immediate joiners only

Please call Fouzia @ 9899020900 to apply Minimum 1 year experience in Disputes in Mandatory to apply. Dispute analyst Salary Upto 36k ctc 32400 in hand Location Gurgaon 5 days working virtual interview rotational shifts cabs

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Management Trainee, Order to Cash We're looking for someone with deep understanding and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated) In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player. SAP knowledge and experience in generating reports from SAP would be an added advantage. Should be open to work in any shift as per the business requirement Responsibilities In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required . Ready to support any time at various locations as per clients expectation Manage Order to Cash related to collections and dispute management, implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Qualifications we seek in you! Minimum Qualifications B.Com Graduation (MBA Finance preferred) Meaningful experience in Order to Cash Preferred Qualifications Very Good Written and Verbal Interpersonal skills Proficient in MS Office applications, especially in MS Excel Job Management Trainee Primary Location India-Kolkata Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 2, 2025, 2:48:41 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Manager, Order to Cash We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of ~20 to 25 people. Responsibilities In this role, you'll be responsible for all the activities related to O2C domain Validate the Purchase Order (PO) requests from to bill the order Investigate discrepancies in the PO and invoices with disputes Manage Order to Cash related to collections and dispute management, implement & adhere to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution Minimum Qualifications Qualifications we seek in you B.Com graduation (MBA Finance preferred) Relevant work experience in Order to Cash Preferred Qualifications Very Good Written and Verbal Communication skills Proficient in MS Office applications, especially in MS excel SAP knowledge and experience in generating reports from SAP would be an added advantage Job Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 1, 2025, 9:37:05 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,

iHI Warm Greetings from Rivera Manpower Services, Hiring: Fraud & Collections Sr. Associate | Global Retail Process Location: Bengaluru (Work from Office) Shift: Rotational (Including Night Shifts) Experience Required: Minimum 36 months in Customer Service / Collections / Fraud Mitigation Job Type: Full-time Work Level: WL1 Frontline Role Industry: BPO / Shared Services / Online Retail Support Client: Leading Global Retail Brand Job Overview: We are hiring Fraud & Collections Sr. Associates for a global retail process. This role focuses on fraud prevention, collections, and ensuring customer satisfaction by providing timely resolutions through voice and non-voice support channels. Key Responsibilities: Assess and approve customer applications based on credit and fraud risk guidelines Identify and mitigate fraud risks using internal tools and market intelligence Handle inbound and outbound collection calls for customers in arrears Recommend credit limits and payment terms for new and existing customers Support customer care teams in resolving sensitive or complex cases Stay updated on fraud trends and recommend process improvements Maintain compliance with internal credit policy and external regulations Ensure accurate documentation of customer interactions Candidate Requirements: Minimum 36 months of relevant experience in fraud control, collections, or customer service Experience in online/mobile/telecom support preferred Strong communication and negotiation skills Ability to work under pressure and handle escalated situations Familiarity with fraud detection tools and credit assessment techniques Flexible to work in 24/7 rotational shifts How to Apply:Call or WhatsApp to book your interview slot: 9986267393 / 7829336034 / 9380300644

Hiring for India's Most Dynamic Profile in Banking Finance & Payment Domain Notice Period: Immediate Joiners Only Position: Fraud & Dispute Analyst (Apply only If you are in dispute chargeback or transaction monitoring profile.. Location: Gurgaon CTC: Up to 6.5 LPA Call/ WhatsApp- 9147047908, 9147047909 9997196123 9073639536 Job Overview We are looking for dynamic and detail-oriented Fraud & Dispute Analysts to join Indias leading ITES company. The role involves handling fraud detection, chargeback processing, and dispute resolution for international clients. This is an excellent opportunity for candidates who have strong analytical skills, problem-solving abilities and want to build a career in the financial risk and fraud domain. Key Responsibilities Analyze transactions to detect and prevent fraudulent activities. Monitor and investigate suspicious chargebacks and transaction disputes. Communicate with customers, merchants, and internal teams to resolve disputes in a timely manner. Process chargebacks in compliance with card network rules (Visa/MasterCard/Amex). Maintain accurate records of fraud cases, disputes, and resolutions. Prepare daily/weekly reports related to fraud trends and dispute volumes. Adhere to internal compliance and quality standards. Eligibility Criteria Graduate and Post Grad in any discipline Minimum 1 year of experience in fraud disputes, chargebacks, transaction monitoring, or dispute management in Banking, BPO, or Financial Process. Good understanding of payment industry processes and fraud trends.\ Excellent communication skills (both written and verbal). Flexible to work in 24*7 rotational shifts, including night shifts. Must be willing to work from the Gurgaon office. Skills Required Strong analytical and fraud investigation skills. Ability to work on multiple fraud cases simultaneously. Good knowledge of MS Office (Excel and Word). Familiarity with card network chargeback guidelines is a plus. Ability to meet deadlines and SLA requirements.

V - Sr. Business AnalystDegree in Computer Science, MIS, IT or other related fields. A minimum of 5 years of experience in business analysis(Appian related field) or in the related field. The maximum is 15 years. UAT Testing, Appian develop experience is essential. Domain/Business Knowledge: Manufacturing/Automotive: Global Markets - Good Knowledge in Dispute Management, Fund, Investment Banking. Exceptional analytical and conceptual thinking skills. Flexibility to travel onsite Strong communication skills MBA from a top-tier college university with highly relevant work experience Track record of complex projects with multiple stakeholders completed successfully Work experience in BPM space Passion for technology and for pushing new concepts, products, and services A strong bias toward collaboration and ability to work effectively in a cross-functional & dispersed team Excellent interpersonal skills and ability to drive consensus with internal and externalstakeholder Qualifications Degree

Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details : Work from Office 5days Both Side Cabs US Shifts Please share your cv at surbhi.malhotra@nlbtech.com

Kindly find the NFS JD . For ATM NFS Domestic Issuing Transactions: Within 0 60 days from date of transaction chargeback shall be raised by CPU. Post 60 days from the date of transaction if any customer complaint received then CPU team raise chargeback in NPCI portal under good faith dispute option. Chargeback raised initially by CPU shall be processed within TAT of 5 Days; the chargeback status can be communicated to the customer as accepted or rejected by the acquirer bank through CRM Next request. For chargeback reject cases, if customer intends to pursue further pre-arbitration request shall be raised with TAT of 30 Days from the pre-arbitration request date, request letter for pre-arbitration should be attached with CRMNEXT request. If pre-arbitration claim is not accepted by the acquirer bank, then arbitration request can be raised with customer consent. Consent letter to be attached in the CRMNEXT request and there is no definite time period for verdict as decision is with NPCI. Beyond 60 Days the chargeback shall be raised with acquirer bank on good faith basis with sole discretion of acquirer bank to accept or reject the case the TAT for good faith chargeback is 15 Days. In case any domestic ATM transaction settlement received from Visa and Master card then CPU team will send a email to NPCI for ATM domestic transaction settlement receiving from Visa and Master card instead of NFS. Good faith Chargeback NFS – If the customer approach the bank after 60 days of transaction, then bank can lodge the chargeback request on good-faith basis to the acquirer bank where the sole discretion of the case is with the acquirer bank either to accept the chargeback or reject. The acquirer bank has 15 days TAT for investigation of good faith chargeback raised by the issuer bank. In case of good faith chargeback represent or rejected by acquirer bank then acquirer bank need to be submit CCTV image, Cash Balance Report, Switch logs and EJ for disputed transactions. If goodfaith transaction accepted by acquirer bank then issuer bank will receive credit from the date of transaction till disputed accepted with harmonization TAT. The issuer bank will credit complete amount with penalty in customer account. For NFS Domestic Acquiring Transactions: Dispute check on NPCI for incoming disputes (Chargeback) Dispute management team send the dispute transaction details to ATM respective MSP (Manage Service Provider) to investigate and provide necessary evidence for chargeback. MSP recon team sharing the EJ logs and provide the transaction status as per reconciliation at MSP end. If any Dispute accepted from MSP then Transaction reconciliation unit recover the amount from vendor account basis on their confirmation through TTUM processing in Finacle.

Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details : Work from Office 5days Both Side Cabs US Shifts

Hiring for Multinational organization Fraud analyst / KYC / Onboarding / AML (Only Immediate Joiner Required Location - Gurgaon Shift - USA SHIFT Salary - KYC Salary 5LPA and Fraud Analyst Max 6.5 LPA + other perks and benefits Both Way Cab facilities / traveling allowances grad / undergrad both can apply 1 year of banking experience in frauds ,aml and kyc is mandatory FOR FURTHER DETAILS : Call WhatsApp 7678572840 (Kashis) 9997196123 (Saloni) 9147047909 (Abhishek) 9147047909 (Nafisha)

Hiring for Multinational organization Fraud analyst / KYC / Onboarding / AML (Only Immediate Joiner Required Location - Gurgaon Shift - USA SHIFT Salary - KYC Salary 5LPA and Fraud Analyst Max 6.5 LPA + other perks and benefits Both Way Cab facilities / traveling allowances grad / undergrad both can apply 1 year of banking experience in frauds ,aml and kyc is mandatory FOR FURTHER DETAILS : Call WhatsApp 7678572840 (Kashis) 9997196123 (Saloni) 9147047909 (Abhishek) 9147047909 (Nafisha)

International KYC disputes/claims process Gurgaon location Any graduate with 1 year Kyc dispute/claims/onboarding exp. can apply Only 5 days working 2 roster off Night shifts Both side cabs Salary - upto 6.5 lpa Gautam- 9319001798 Kashish-99107 38003 Required Candidate profile Candidate must be an immediate joiner. Candidate must be comfortable working in night shifts. Candidate must have hands on experience about KYC dispute/claims/onboarding. Perks and benefits Both side cabs MIV INCENTIVES

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Senior Manager, Order to Cash We%27re looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of 50 people. Responsibilities In this role, you%27ll be responsible for all the activities related to O2C domain . Validate the Purchase Order (PO) requests from to bill the order . Investigate discrepancies in the PO and invoices with disputes . Manage Order to Cash related to collections and dispute management, implement & adhere to strategy . Interaction with end customers via Calls and Emails for collecting pass due amounts . Meeting collections numbers/targets (monthly/ quarterly/ yearly) . Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. . Dispute Handling related to invoice issues . Lead and participate in conference calls with Country / Regional Financial Managers. . Participate in governance meetings at country / region level Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards . Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) . Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution Qualifications we seek in you Minimum qualifications . B.Com graduation (MBA - Finance preferred) . Relevant work experience in Order to Cash Preferred qualifications . Very Good Written and Verbal Interpersonal skills . Proficient in MS Office applications, especially in MS excel . SAP knowledge and experience in generating reports from SAP would be an added advantage Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Provides functional guidance to the team and leads. Interacts proactively within the internal extended teams and client to ensure accurate problem resolution corrections and reporting.Operational oversight to provide services at expected levels with a clear customer focus. Serves as a Subject Matter Expert for related processes. Prior experience in AR - Dispute processes will be an advantage Ability to lead and motivate team to achieve performance goals Stakeholder management - Ability to collaborate with multiple stakeholders mid to senior management and drive discussions in the meetings Ability to work in multi-cultural environment. Managing global and regional stakeholders.Strong customer orientation and communication skills Supports transitions and knowledge transfer monitoring critical deliverables Problem solving skills including resolving all escalated issues and disputes.Ability to drive transformation and Process improvements standardization and automation.Support the measurement and delivery as per targets and service levels Proactively challenge the Status Quo making fact-based recommendations Review and publish analysis & reports Sound analytical & interpersonal skills Contact Person Prernaraj Contact Number -9840039146 Email id- prernaraj@gojobs.biz

Role & responsibilities Team management Customer management Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing, Cash Application, Collection, Credit Management and Dispute Management) Ensure all teams deliverables are completed in due time and compliant to relevant standards and policies and reported accurately Ensure compliance to all SLA and KPI targets Conducting review meetings with Team and external stakeholders Ensure compliance to quality and audit requirements Manage resource requirements Identify process gaps and improvement opportunities Handle internal reporting, adherence to SLAs Handle quality control and audits Handle all administrative challenges Manage escalations Prepare dashboards for performance metrics, service levels Exceed daily / weekly / monthly targets on Teams TAT and Accuracy Support team with AR domain knowledge as and when required Track exceptions and forward to relevant stakeholders for resolution Review queries and resolve from system Identify process gaps Engage in Lean, Six Sigma projects to enhance process performance Drive transformation for process improvement. Simplification, automation Participate in all strategic decision with the customer Addon Requirements B.Com (Commerce Graduate) Demonstrated proactive, positive conflict resolution skills. Excellent analytical and problem-solving skills Excellent communicator at all levels Intellectual curiosity, appetite to do things better and proactive nature. Good to have 1. M.Com/Post Graduate degree in Finance or Accounting 2. 7-10 years of professional experience in Accounts Receivables 3. Good understanding of Finance and accounting processes. 4. Knowledge of various ERPs- SAP, MS Office, Advanced Excel

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of a Process Developer , Collections We're looking for someone with deep understanding and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated) In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player. SAP knowledge and experience in generating reports from SAP would be an added advantage. Should be open to work in any shift as per the business requirement Responsibilities In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation Manage Order to Cash related to collections and dispute management, implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Qualifications we seek in you! Minimum qualifications B.Com Graduation (MBA Finance preferred) Very good knowledge of German, min. C2 Meaningful experience in Order to Cash Preferred qualifications Very Good Written and Verbal Interpersonal skills Proficient in MS Office applications, especially in MS Excel Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports What are we looking for Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Roles and Responsibilities: Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Qualification Any Graduation

Responsible for managing customer accounts ensuring timely payments , following up on outstanding invoices and maintaining accurate financial records. This role requires visiting client location within Pune region Required Candidate profile Min 1.5+ Years Should have strong knowledge of Tally ERP, GST, TDS (Theoretical and practical both)

Skill required: Order to Cash - Order Management Designation: Order to Cash Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports What are we looking for Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Roles and Responsibilities: Excellent communication skills Order management experience End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT Handling all the exceptions during the entire O2C cycle Excellent Supply chain knowledge Customer experience skills Urgencies, Interaction, resolving disputes and queries Handing calls from Customer Email ManagementExcellent knowledge on SAP t-codes, reports Qualification Any Graduation

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Virtual Drive for Collections - Management Trainee Date : 9 July 2025 Time: 11:30 AM to 1 PM Venue: Microsoft Teams MS Teams Meeting ID: 463 977 194 483 6 MS Teams Passcode: Kt6yB3Zs Inviting applications for the role of a Process Developer & Management Trainee, Collections We're looking for someone with deep understanding and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated) In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player. SAP knowledge and experience in generating reports from SAP would be an added advantage. Should be open to work in any shift as per the business requirement Responsibilities In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation Manage Order to Cash related to collections and dispute management, implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Qualifications we seek in you! Minimum qualifications B.Com Graduation (MBA – Finance preferred) Very good knowledge of German, min. C2 Meaningful experience in Order to Cash Preferred qualifications Very Good Written and Verbal Interpersonal skills Proficient in MS Office applications, especially in MS Excel Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

lead a team handling OTC operations. Ensure timely and accurate billing, collections, and cash application. Monitor KPIs and SLAs Act as a point of escalation for complex billing or customer issues. Collaborate with sales, customer service, and finance teams. Drive process improvements and automation in the OTC cycle. Ensure compliance with internal controls and external regulations. Handle dispute resolution, deductions, and chargebacks effectively. Strong Knowledge on SAP Preferred candidate profile Prior experience in managing large teams and working in shared services

Hi all, We are hiring for the role SAP FSCM Experience: 7+ Years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Primary Skill: SAP S/4 Hana FSCM Experience: 8 to 12 Years Project : Implementation Particulars Job Description SAP S/4 Hana FSCM Technical Skill sets: SAP S/4 Hana FSCM Implement, configure, and support SAP S/4HANA FSCM modules including Credit Management, Collections Management, Dispute Management, and Treasury & Risk Management. v Analyze business requirements and translate them into technical solutions in SAP FSCM. v Perform gap analysis and recommend best practices aligned with SAP S/4HANA FSCM functionalities. v Collaborate with business stakeholders, functional teams, and technical developers to deliver end-to-end solutions. v Support testing activities including unit testing, integration testing, and user acceptance testing (UAT). v Provide post-implementation support and troubleshoot issues related to FSCM processes. v Prepare functional and technical documentation, including design specifications, configuration guides, and user manuals. v Stay updated with the latest SAP S/4HANA FSCM features, patches, and upgrades. v In-depth knowledge of FSCM submodules: Credit Management, Collections Management, Dispute Management, Cash and Liquidity Management. v Understanding of SAP S/4HANA architecture and integration with other SAP modules (FI, SD, MM). v Experience with SAP Fiori apps and UI5 relevant to FSCM is a plus. v Strong analytical, problem-solving, and communication skills. v Ability to work independently and in a team-oriented environment. Specific knowledge and tools: v Excellent communication & strong collaboration skills v Flexible to adapt to fast changing environment and self-motivated v Creating technical design specifications to ensure compliance with the functional teams and IT Management v Analytical thinking, high level of comprehension and independent working style v Seeking candidates who are flexible and willing to work on shifts as required If you are iterested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793