OTC: Team Lead/Assistant Manager

6 - 10 years

6 - 10 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

Role & responsibilities

Team management

  • Customer management
  • Strong understanding of end to end cycle of Accounts Receivable (Invoice Billing,

Cash Application, Collection, Credit Management and Dispute Management)

  • Ensure all teams deliverables are completed in due time and compliant to relevant

standards and policies and reported accurately

  • Ensure compliance to all SLA and KPI targets
  • Conducting review meetings with Team and external stakeholders
  • Ensure compliance to quality and audit requirements
  • Manage resource requirements
  • Identify process gaps and improvement opportunities
  • Handle internal reporting, adherence to SLAs
  • Handle quality control and audits
  • Handle all administrative challenges
  • Manage escalations
  • Prepare dashboards for performance metrics, service levels
  • Exceed daily / weekly / monthly targets on Teams TAT and Accuracy
  • Support team with AR domain knowledge as and when required
  • Track exceptions and forward to relevant stakeholders for resolution
  • Review queries and resolve from system
  • Identify process gaps
  • Engage in Lean, Six Sigma projects to enhance process performance
  • Drive transformation for process improvement. Simplification, automation
  • Participate in all strategic decision with the customer

Addon Requirements

  • B.Com (Commerce Graduate)
  • Demonstrated proactive, positive conflict resolution skills.
  • Excellent analytical and problem-solving skills
  • Excellent communicator at all levels
  • Intellectual curiosity, appetite to do things better and proactive nature.

Good to have

1. M.Com/Post Graduate degree in Finance or Accounting

2. 7-10 years of professional experience in Accounts Receivables

3. Good understanding of Finance and accounting processes.

4. Knowledge of various ERPs- SAP, MS Office, Advanced Excel

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