It s not every day that you consider starting a new career. We re RingCentral, and we re happy that someone as talented as you is considering this role. First, a little about us, we re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We re a $2 billion company that s growing at 30+% annually and we re expanding our Product Management Team to make sure we stay ahead of the competition.
About the Role:
We are looking for an energetic & experienced person to join the Global Voice cloud OPS team.
This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India
This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience
Key responsibilities:
- Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings
- Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions
- Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks
- Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service
- Manage and assist to create Carrier Interconnection agreements
- Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA s, Engineering, Product and sales teams
- Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations
- Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network
- Follow and design operational process and procedure documents and network change management records
- Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes
- Identify and scope all steps and tasks needed for each project
- Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems
- Insure that all projects and initiatives are completed on time and on budget
- Provide administrative management to team of dev ops engineers
- Lead a team of number analysts
Ideal Candidate must have:
- Knowledge of India telecommunications networks and environments
- Knowledge of India telecommunications licenses, regulations and laws
- Knowledge of India telecommunications lawful intercept services
- Experience and familiarity in PSTN & VoIP terminologies
- Experience in building and maintaining new and existing relations with carriers in the India market
- Experience and knowledge of KYC processes and services
- Working knowledge of India geographic telecom Circles, dial plans
- Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network
- Experienced in Contract Negotiation & Voice and Data Transport Buying
- Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements
- Experienced with Carrier/Vendor Invoice Reconciliation and Disputes
- Experience in measuring, monitoring and augmentations for Capacity Planning
- Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting
- Experienced in Least Cost Routing principles for Domestic and Intl traffic
- Deep Experience with CDR Analysis and with Network Cost Analysis
- Experienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networks
- Strong analytical and troubleshooting skills
- Ability to handle multiple concurrent tasks and projects
- Experience in leading a technical team
Ideal candidate should have:
- Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark!
- In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions
- An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality
- Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation
- Team and cooperative work ethic and approach
- Explore solutions to problems with consideration of full sense of ownership
- Excellent email and verbal communications skills working with Vendors and external partners
- Using a system for creating and managing tickets for tracking and momentum
- A tenure of at least 5+ years in similar role
- Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously
- Must have a strong strategic thinking capacity, effective communication skills
- Existing knowledge of RC Core telephony components is an advantage
- Ability to create network & call flow diagrams
- Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX
- Advanced level understanding of SIP, RTP, RTCP and related
- In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs
Location: Bangalore - Hybrid
