Desktop Support Engineer

We are seeking a skilled Desktop Support Engineer to provide technical assistance to our Mumbai-based team. You will be responsible for resolving hardware/software issues, maintaining IT infrastructure, and ensuring seamless operations for end-users in a fast-paced environment.

Key Responsibilities:

• Troubleshoot and resolve desktop/laptop hardware, software (Windows/macOS), and network issues.
• Install, configure, and maintain IT equipment (printers, scanners, peripherals).
• Provide remote/onsite support for Mumbai office employees via ticketing system.
• Manage user accounts, permissions, and security protocols in Active Directory.
• Collaborate with network administrators for server maintenance and cybersecurity compliance.
• Document solutions and maintain IT asset inventory.

Mandatory Requirements:

• Experience: Fresher or 2+ years in desktop support or IT helpdesk roles.
• Technical Skills:
• OS: Windows 10/11, macOS, basic Linux
• Tools: Active Directory, Office 365, VPN, MDM
• Networking: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting
• Education: Diploma/Degree in IT, Computer Science, or relevant certifications (CompTIA A+, Microsoft Certified Professional).
• Location: Mumbai-based (ready for on-site work).

Preferred Qualifications:

• Experience with ITSM tools (ServiceNow, Jira).
• Knowledge of scripting (PowerShell/Bash).
• Familiarity with cloud platforms (Azure, AWS).

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 1 week

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:

• Health insurance

Shift:

• Day shift

Work Days:

• Monday to Friday

Application Question(s):

• How many years of desktop support experience do you have?
• Are you comfortable working onsite in Mumbai?
• Are you interested in temporary IT support roles (Backup or On-Call)?

Education:

• Diploma (Required)

Experience:

• Desktop support: 1 year (Required)
• Active Directory: 1 year (Required)
• Windows: 1 year (Required)
• Computer hardware: 1 year (Required)

Location:

• Maldah, West Bengal (Required)

Work Location: In person