Desktop Engineer

1 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Desktop Administrator at Hilary Rhoda Cosmetics (Planet Cosmo) in Gurgaon, Haryana, your role is crucial in managing and maintaining the organization's IT infrastructure to ensure smooth operations and optimal performance. You will be responsible for a variety of tasks, including setting up new employee accounts and devices, troubleshooting technical issues, and overseeing security systems. Your main responsibilities will include: Employee Onboarding: - Creating and configuring new employee accounts in email and other systems. - Providing laptops and necessary hardware to new employees. - Ensuring timely and accurate setup of new employee workstations. IT Support: - Offering first-level technical support to employees for hardware and software issues. - Resolving common IT problems like network connectivity, software installations, and printer issues. - Escalating complex technical issues to higher-level support teams or external vendors when necessary. Security Management: - Monitoring and managing the organization's CCTV system for proper functioning and incident recording. - Implementing and maintaining security policies and procedures to safeguard sensitive data and systems. - Staying informed about security threats and vulnerabilities to take proactive measures for risk mitigation. System Maintenance: - Conducting regular system maintenance tasks such as software updates, patch management, and hardware upgrades. - Monitoring system performance to identify and address potential issues proactively. - Backing up critical data and systems to ensure business continuity. Documentation: - Maintaining accurate documentation of IT processes, procedures, and system configurations. - Creating and updating user manuals and knowledge base articles to support employees. To excel in this role, you should have a strong understanding of IT infrastructure, proficiency in hardware and software troubleshooting, experience in user account management, knowledge of security best practices, excellent communication skills, and the ability to work both independently and as part of a team. Strong problem-solving and analytical skills are also essential. As part of the benefits, you will have access to training activities, employee-friendly policies, health insurance, and Provident Fund. The job is full-time, with day shifts from Monday to Friday. A Bachelor's degree is preferred, along with at least 1 year of IT experience. Being able to reliably commute to Gurugram, Haryana, or planning to relocate before starting work is preferred.,

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