Desktop Engineer L2

Job Description & Responsibilities:

Experience: 2-3 Years

Qualification: Graduate

• Key Responsibilities:
• Desktop Support:

● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu).

● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms.

● Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues.

• Peripheral & Printer Support:

● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals.

● Perform routine checks to ensure peripheral devices are in optimal working condition.

• Cross-Platform OS & System Support:

● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues.

● Assist users in accessing University systems from various platforms and devices.

• Video Conferencing & Event Support:

● Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings, classes, and University events.

● Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events.

• Network & Connectivity Support:

● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity).

● Coordinate with the network engineering team for escalations and complex network issues.

• Application & Email Support:

● Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications.

● Support email client configuration and troubleshooting across different platforms.

Job Type: Full-time

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Shift:

• Day shift

Work Location: In person