Job Description & Responsibilities: Experience: 2-3 Years Qualification: Graduate Key Responsibilities: Desktop Support: ● Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). ● Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. ● Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. Peripheral & Printer Support: ● Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. ● Perform routine checks to ensure peripheral devices are in optimal working condition. Cross-Platform OS & System Support: ● Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. ● Assist users in accessing University systems from various platforms and devices. Video Conferencing & Event Support: ● Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings , classes, and University events. ● Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events. Network & Connectivity Support: ● Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). ● Coordinate with the network engineering team for escalations and complex network issues. Application & Email Support: ● Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications. ● Support email client configuration and troubleshooting across different platforms. Job Type: Full-time Pay: ₹300,000.00 - ₹360,000.00 per year Benefits: Health insurance Leave encashment Provident Fund Shift: Day shift Work Location: In person