Deputy Manager/ Manager- Field Technical Service

Purpose of the position: This role is responsible to provide technical support to Industrial Customers in OEM as well as aftermarket. It will be purely a field service role which involves extensive travelling. This role requires- Sound understanding, experience in maintenance of rotating equipment's such as pump, compressors, seals etc. Sound understanding, experience of tapered roller bearings. Key Responsibilities 1.Preparation of Data for Internal/External Customers.  2.Interaction with Internal and External Customer regarding Application engineering, product recommendations, 3.product development, troubleshooting, failure analysis and quality document.  4.Conducting Technical Seminars and workshops at customer’s place for product approval/acceptance.  5.Compilation of mapping data for the region in key industry segments.  6.Monitor and lead technical survey and assisting execution of different service contracts in the region  including mounting and condition monitoring.  7.Working with sales team in the region to promote company service products.  8.Implementation of Engineering Initiatives of Strategic Road Maps for key industry segments.  9.Interaction with Regional Manager/Sector Managers/Product managers on New Application/New customer/ New-market development.  10.Bridge knowledge gaps and define action to enhance Engineering knowledge in the regional team. Review the progress and intervene as a coach when needed.  11.Transfer knowledge and experience, monitor and make relevant trainings available to TO team in the region. 12.Present updates about TO activities in the region to senior internal and external Stakeholders.  13.Improve competence of channel partners for quick response to customers. Desired Skills Customer filed service. Ready to travel (50-100 Kms Radius to Chennai) Excellent technical knowledge Strong Engineering fundamentals & concepts Excellent communication skills