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Capgemini
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Delivery Quality Assurance Professional - C

Delivery Quality Assurance Professional - C

Capgemini

0 years

0 Lacs

Greater Kolkata Area

Posted:3 days ago| Platform:

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Skills Required

audit engagement tracking governance analysis audits drive sigma lean consulting agile service management support enablement agility planning reporting assessment

Work Mode

On-site

Job Type

Full Time

Job Description

The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions. They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.Delivery Quality Assurance ManagerPlan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder managementSkills (competencies)Active ListeningAdaptive ThinkingAnalytical ThinkingAssertivenessAttention to DetailBusiness AgilityChange ManagementConflict ManagementContinuous ImprovementDecision-MakingEmotional IntelligenceFinancial ControlInfluencingInnovationManaging Difficult ConversationsNegotiationProactivenessProblem SolvingProject GovernanceProject ManagementProject PlanningProject ReportingProject TrackingRelationship-BuildingRisk AssessmentRisk ManagementScope ManagementStakeholder ManagementStrategic GovernanceStrategic ThinkingTeam ManagementTime ManagementUnified Project Management (UPM)Unified Service Management (USM)

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Delivery Quality Assurance Professional - C