Customer Support Specialist

We are looking for a Customer Support Specialist for SaaS Products who will be responsible for day-to-day customer interactions, resolving technical issues, ensuring customer satisfaction, and utilizing analytical skills to address customer needs via email.

Experience : 3+ years

Notice Period: Immediate Joiner

Responsibilities

• Handle customer questions and concerns exclusively through email correspondence.
• Deliver timely and reliable assistance for our cloud-based software offerings.
• Identify and fix product-related technical problems to maintain smooth functionality.
• Strong writing abilities are essential for clear and professional customer support.
• Work closely with developers to report issues and recommend enhancements to the product.
• Interpersonal Skills and Analytical Skills
• Experience in prioritizing customer satisfaction

Job Pre-requisites

• Excellent communication and problem-solving abilities
• Bachelor's degree in a relevant field
• Availability to work in the US time zone.