Customer Support Specialist

🎉 We’re Hiring! Customer Support Specialist (Remote)

Join the fast-growing team at Pictory.ai — where AI meets video magic! 🎬✨

💡 About Us

Pictory.ai

Our platform is growing fast, loved by users worldwide, and we're just getting started.

Customer Support Specialist

🚀 What You’ll Be Doing

Customer Support Specialist

Make Customers Smile

Team Up for Success

Train & Empower

Test Like a Champ

🧠 What You Bring to the Table

We’re looking for someone who’s not just skilled, but genuinely loves helping people. Here’s what we’d love to see:

• Fluent in English

  – both written and spoken

• SaaS Savvy

  – 2+ years in a customer-facing role at a SaaS company

• Tech-Confident

  – strong troubleshooting skills and a love for solving problems

• Detail-Oriented

  – you notice the little things that others miss

• Accountable

  – reliable, self-driven, and always follows through

• Great Communicator

  – clear, friendly, and empathetic in every interaction

• Presenter Ready

  – comfortable with product demos, webinars, and training sessions

• Go-Getter Attitude

  – proactive, curious, and excited to take initiative
• 🎥

  Bonus

  : Experience with video tools or visual design? That’s a big plus!

💼 What You’ll Get

• 🌍

  100% Remote Freedom

• 💰

  Competitive Salary

  – we value your skills and time
• 🧠

  Supportive Team

  – no micromanagement, just smart, kind humans
• 🌟

  Fast-Paced Culture

  – be part of a team that’s building something exciting every single day

🌎 Where & When

• This is a

  fully remote

  role — work from anywhere you love!
• You’ll support our

  customers worldwide

  , so working hours are:

  5 AM – 2 PM IST

🤝 Equal Opportunity for All

everyone belongs

equal opportunity employer

🚀 Ready to Join the Ride?

we want to hear from you

careers@pictory.ai

We can’t wait to meet you!