Customer Support Representative

Job Description

Job Title: Customer Support Representative (CSR) Company: Infologia Technologies Job Type: Full-time Salary: ₹15,000 – ₹22,000 (Take Home) Job Summary: We are looking for dynamic and customer-focused Customer Support Representatives (CSR) to join our call center team at Infologia Technologies . As a CSR, you will play a key role in delivering exceptional service, qualifying customers based on specific requirements, and ensuring a high level of satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for customer care in a fast-paced, target-driven environment. Key Responsibilities: Customer Qualification: Engage with customers to understand and qualify them as per client requirements. Process Adherence: Follow standard operating procedures while maintaining service quality and compliance. Issue Resolution: Provide accurate information and effective solutions to customer inquiries. Documentation: Maintain clear and accurate logs of all customer interactions and follow-ups. Performance Goals: Meet or exceed performance targets such as call handling time, resolution rate, and customer satisfaction scores. Required Skills: Communication: Excellent verbal and written communication skills in English. Customer Service: Strong customer focus with the ability to handle a wide range of inquiries. Problem Solving: Analytical mindset to quickly understand and address customer needs. Technical Proficiency: Basic computer knowledge including CRM and call center software. Time Management: Ability to work efficiently in a high-volume, fast-paced environment. Show more Show less