Customer Support Manager

Job Title: Customer Support Manager
Location: Hi-Tech City/Hyderabad
Department: Customer Service
Job Type: Full-Time
Salary Range: 25k

Job Summary:

We are seeking an experienced and customer-focused Customer Support Manager to lead and develop our support team. This role involves managing day to day customer support operations, optimizing processes, and ensuring that customers receive timely, empathetic, and effective support across all channels.

Key Responsibilities:

• Provide solutions to customer queries through phone calls, chats, Emails.
• Handle inbound and outbound calls effectively.
• Collaborate with other departments to resolve customer issues and improve the customer experience.
• Train new team members.
• Oversee day to day activities of customer support team.
• Monitor team performance and provide coaching and feedback.
• Generate reports on team performance, customer feedback, and common support issues.
• Maintain a strong understanding of company services, and updates.
• Ensure support coverage across time zones and channels (email, chat, phone, etc.) as needed.
• Ensure excellent customer service and issue resolution.
• Maintain professionalism and empathy while interacting with customers.
• Provide services related information to customers.
• Ensure customer satisfaction through effective communication and timely support.

Qualifications:

• Any degree
• 2–5 years of experience in customer support, BPO or any equivalent.
• Proven track record of improving customer satisfaction and operational efficiency.
• Excellent communication and interpersonal skills.
• Must have excellent management and leadership skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Work Location: In person