Customer Support Executive

Job Overview:
Location: [customer support executive]
Job Type: Full time (2pm to 11pm)Evening shift
Department: Customer Service
Reports to: Customer Support Manager

Job Summary:

We are seeking a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, providing support through various channels (phone, email, chat) and ensuring a smooth and satisfying customer experience. Your goal is to resolve inquiries efficiently, promote customer loyalty, and contribute to the improvement of our service processes.

Key Responsibilities:

• Respond to customer queries in a timely and accurate way via phone, email, or chat.
• Identify customer needs and help customers use specific features or resolve product-related issues.
• Update internal databases with information about customer interactions, feedback, and technical issues.
• Monitor customer complaints and resolve them efficiently to ensure customer satisfaction.
• Escalate complex issues to the appropriate departments or team leaders.
• Follow up with customers to ensure their issues are resolved.
• Collaborate with cross-functional teams (sales, tech support, logistics) to deliver the best solutions.
• Keep up to date with product knowledge and company policies.

Requirements:

• Bachelor’s degree in any field (preferred in Business, Communication, or related areas).
• 1–3 years of experience in a customer support or client-facing role.
• Excellent verbal and written communication skills.
• Proficiency in using support tools (e.g., Zendesk, Freshdesk, CRM systems).
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and patient, especially with difficult customers.
• Flexibility to work in shifts, if required.

Nice to Have:

• Multilingual skills.
• Experience in [industry-specific] support (e.g., e-commerce, SaaS, telecom).
• Familiarity with ticketing systems or live chat platforms.

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities
• Flexible work options

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time

Work Location: In person