Customer Support Executive

As a Customer Support Associate at Tohands, you will be at the forefront of engaging with potential and existing customers, playing a key role in promoting our products, converting leads into sales, and ensuring a smooth onboarding experience. This role is ideal for individuals who are energetic, persuasive, and passionate about delivering value-driven conversations over the phone. Note: All leads will be provided by the company. Key Responsibilities Lead Conversion & Sales: Call prospective customers from the provided lead list, explain product features, and convert them into buyers. Customer Interaction: Handle inbound and outbound calls, WhatsApp chats, and emails in a professional and engaging manner. Product Presentation: Clearly communicate the benefits of Tohands’ products (like the Smart Calculator), handle objections, and close sales. Onboarding Assistance: Guide new customers through the onboarding process, ensuring they understand how to use the product effectively. Order Support: Assist with order placement, tracking, payment-related issues, and returns or exchanges. Follow-ups: Conduct timely follow-up calls to maximize conversion and build customer relationships. Feedback Collection: Capture customer feedback to improve products and services, and share insights with internal teams. CRM Management: Maintain accurate and up-to-date records of customer interactions, sales status, and service feedback in the CRM system. Cross-Team Coordination: Liaise with the logistics, marketing, and support teams to ensure seamless customer experience. Compliance: Follow Tohands’ internal protocols and uphold brand integrity in every customer interaction. Qualifications & Requirements Experience: 0–1 years in tele sales, customer service, or a similar role; freshers with strong communication skills are welcome. Education: Bachelor's degree in any discipline (Commerce, Arts, Science, etc.). Location: Bangalore-based candidates are preferred, as this is a full-time, in-office role. Skills Required Excellent spoken and written English communication skills (fluency in Hindi/Kannada is a plus). Confidence in speaking over the phone and persuasive selling techniques. Customer-first attitude with patience, empathy, and professionalism. Basic understanding of CRM tools and support systems (training will be provided if needed). Strong organizational skills and attention to detail. Self-motivated, target-driven, and results-oriented.