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Customer Support Executive

0 years

3 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Vyapar PVT LTD

Responsibility

  • Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
  • Should be able to answer calls timely ensuring adherence to the process standards.
  • Follow up customer calls wherever is necessary
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Follow established processes and procedures to maintain service quality.

Core Responsibilities

  • Assist users via phone, email, and chat, providing guidance on software usage, resolving basic
  • issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.
  • Lead Generation:
  • Identify and qualify sales opportunities during support interactions, and reach out to potential
  • users to introduce the software.

Desired Skills and Requirements

  • Exp : 0
  • Any Graduate Pass 2023
  • Having accounting knowledge is a plus.
  • Languages : English & Hindi

Other Mandates

  • Office-based work and weekly 6 days work.
  • Benefits :
  • Full-time job
  • Incentive
  • Mediclaim benefits (Self + Spouse + Children + Mother & Father)
  • Attendance Incentive

NOTE :

Address :

Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

Regards

Nistha Singh

7795094472

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Simply Vyapar Apps
Simply Vyapar Apps

Software / Mobile Applications

N/A

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