Customer Support executive (female)

Job Summary

• Solve the queries of the customer via Mail, Chat & Web Call.

• Required office and client visit as per requirement.
• Provide software technical Support and training on calls and remote/online,

• Assist users in all aspect of ERP system use
• Testing of new software and providing feedback for improvement,
• Build and promote strong and long-lasting relationship with clients
• To work with the software technical team(if required) to resolve the customer problem
• Up-to-date technical knowledge
• Help to create user manual and functional document preparation
• Managing help desk system with minimum response time on all tickets with resolutions.
• On-site Demo and training
• Ready to travel Pan india

Responsibilities and DutiesLogging and resolving customer issuesCustomer correspondence including documentation of user guides and other resourcesEscalation and reproduction of technical issues for the development teamQA tasks and technical documentationSystem monitoringQualifications and Skillsminimum of 2 years experience required.

Job Type: Full-time

Pay: ₹10,000.00 - ₹17,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Technical support: 2 years (Required)