Customer Support Associate

Location: Remote

Duration: 3 months

Who we are:

KoinX is a leading platform in the cryptocurrency space, offering innovative solutions to crypto investors to calculate their taxes efficiently. We provide users with a seamless experience, empowering them to manage their crypto tax obligations with ease. As a remote-operated company, we foster a dynamic and collaborative environment, embracing diversity and creativity in our workforce.

We’re a seed-funded company backed by a panel of marquee funds and angel investors.

KoinX

Culture:

KoinX believes in trusting its employees. Our Culture Code (C.H.A.I.N) reflects that our employees are responsible and accountable. We believe in hiring the best of talents beyond geographic boundaries so we have associates coming from different cultures and ethnic backgrounds.

What we are looking for:

We're on the lookout for a Customer Support Intern/Associate to join our Customer Success Team.. You'll play a crucial role in delivering exceptional customer service across various communication channels like chat, tickets, and incoming calls.

How to Apply

Please click on the form https://forms.gle/KVDPSpK1qifVTYPG7 to submit your resume and your details. Applications not submitted through this form will not be considered.

What you’ll be doing:

• Engage with customers via chat, tickets, and calls, ensuring prompt and helpful responses.
• Showcase exceptional problem-solving skills to address customer inquiries effectively.
• Maintain precise customer records using advanced CRM and ticketing systems.
• Work both independently and as part of a team to achieve our organizational objectives.
• Provide valuable feedback to improve our overall customer experience.
• Assist in various customer support tasks as needed.

Working Conditions:

• Enjoy a monthly stipend as part of your internship.
• Work from Office | Monday to Sunday | 9:00 AM – 6:00 PM(with one weekly off on a rotational basis)
• This internship is fixed until September 2025. Based on your performance, there may be an opportunity to transition into a long-term role thereafter.

Who you are/What you possess:

• Ideally, you possess 1-2 years of experience in customer support or a related field.
• Strong communication skills, both verbal and written, are essential.
• Demonstrated experience in handling customer inquiries across different channels.
• Creative problem-solving abilities to resolve issues promptly.
• Familiarity with CRM software and ticketing systems is a definite advantage.

Interview Process:

• HR Screening: You'll have a virtual meeting with our HR team to discuss contract terms and conditions.
• Interview with Support Manager: A meeting with our Customer Support Team in the office to discuss your experience and the exciting opportunities this role offers.
• A final interview with the HR, to assess cultural fit, alignment with job roles and responsibilities.