Customer Support & Admin Specialist

Job Title: Customer Support & Admin Specialist

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Hours:

Company:

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About the Role

We’re PropertyLoop.co.uk, one of London’s fastest-growing PropTech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialist

This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.

Key Responsibilities

• Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism
• Manage tenancy and sales progress: contracts, payments, documentation, and compliance checks
• Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care
• Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding
• Keep workflows up-to-date across platforms like Excel, Stripe, HubSpot, and internal CRMs

Who We’re Looking For

• Fluent in English (spoken and written) with impeccable grammar and tone
• Highly organised, proactive, and capable of handling a heavy admin workload
• Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator
• Tech-savvy — fast typing and confident navigating digital tools and CRMs
• Strong grasp of contracts, legal terms, or property workflows (a big plus)
• Remote setup ready: fast internet, noise-free space, webcam, and noise-cancelling headset

What You’ll Get

• Full training and daily support
• Opportunity to grow within a fast-scaling UK tech company
• Work with a sharp, mission-driven team
• Real ownership and career progression

This Role Is Not For You If:

• You struggle with admin-heavy roles or multi-tasking
• You’re looking for a relaxed, low-volume support job
• You cannot commit to UK hours or weekend shifts