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Bitespeed
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Customer Success Manager - International

Customer Success Manager - International

Bitespeed

2 - 7 years

8 - 12 Lacs

Bengaluru

Posted:6 days ago| Platform:

Apply

Skills Required

customer relationship product adoption customer retention saas retention customer service smb client servicing business development client management client retention client relationship management lead generation onboarding client relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning

customer retention

and making them

true fans of BiteSpeed

while also

listening to customer feedback

to form a pipe of customer insights for our product team.

What youll do

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed
Giving customers a delightful onboarding experience and helping them get setup for success
Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue
Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
Managing cross-sells for new products and renewals, owning expansion revenue at an account level
Building the playbook for our customer success function to scale for the next stage of growth

What makes you a good fit

You care about delivering a service experience that parallels a Michelin star Italian restaurant
You genuinely like helping people and making them successful
You have 2+ years of experience managing customer success & support at an SMB SaaS startup (this is not a hard requirement);
You have a genuine interest in conversations with people from different backgrounds to learn about their lives

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