Customer Success Manager

About BiteSpeed

Sequoia-backed SaaS startup

3000+ e-commerce brands

Check out more about us here -

We’ve had some solid investors back us

• BiteSpeed Raises USD 3.5M Funding, Led by Peak XV’s Surge-

  https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html

• E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge-

  https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece

• BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-

  https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414

About the role

customers for life

customer retention

What you’ll do

• Your core job is to

  own our customer relationships

  , make them successful and fans of BiteSpeed.

• Client onboarding, tracking product adoption

  for our enterprise customers, ensuring they are getting maximum value leading to

  upsells and expansion revenue.

• Becoming a

  trusted product advisor

  for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

• Managing

  cross-sells for new products and renewals

  , owning expansion revenue at an account level.

• Building the

  playbook for our customer success function

  to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a

  service experience that parallels a Michelin star Italian restaurant.

• You

  genuinely like helping people

  and making them successful.

• You have

  3+ years of work experience

  in customer success with technical understanding of the product

  .

• You have a

  genuine interest in conversations

  with people from different backgrounds to learn about their lives.

Salary and Location

Location:

Expected CTC:

Our Way Of Life

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we’re trying to create.

Our purpose is about why we’re here and what we care about:-

• Personal Transformation
• Wealth Creation
• Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

• Go Above And Beyond
• Making Things Happen
• Say It Like It Is
• Progress Over Perfection
• Don’t Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we’ve done to ensure we take care of our wellness, learning & keep things fun:-

• Health Insurance -

  Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

• Quarterly Off-sites -

  Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

• Cult Fitness Membership -

  All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

• Personal Development -

  We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.

• Salary In Advance -

  Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

drop a personal note

Refer them to us

For any queries feel free to write to talent@bitespeed.co.