About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors About the Role: We are looking for a creative, driven, and disciplined Social Media Manager who will lead our digital storytelling, amplify our brand presence, and foster community engagement. Your role will be pivotal in showcasing AiSensy’s innovative solutions, success stories, thought leadership, and vibrant company culture across social platforms. You will manage the daily operations of our social channels, create and curate exceptional video and graphical content, and develop strategies to generate excitement for product launches, webinars, and other brand events. Key Responsibilities: Strategize, create, and schedule engaging daily posts across platforms (Instagram, LinkedIn, X (formerly Twitter), YouTube, etc.), ensuring strong brand consistency and relevance to AiSensy’s target audience. Lead a team of 5+ video editors , providing strategic direction and ensuring the timely delivery of high-quality content. Collaborate proactively with internal teams, including product, marketing, sales, and customer success, to capture and showcase impactful stories, case studies, and insights. Coordinate closely with video editing and graphic design teams to ensure high-quality visual content that drives user engagement and brand affinity. Implement innovative content strategies to boost AiSensy’s brand visibility, particularly around product launches, feature updates, webinars, and industry events. Monitor, analyze, and report on social media performance using analytics tools, optimizing strategies based on insights and performance metrics. Maintain and manage a detailed content calendar, ensuring strategic alignment, consistent posting, and proactive management of social media activities. Engage actively with AiSensy’s online community, responding swiftly and meaningfully to comments, queries, and conversations. Stay updated on emerging trends, platform developments, and industry best practices to continuously enhance AiSensy’s social media presence and effectiveness. Skills & Qualifications: 2+ years of proven experience managing social media for brands, with a strong portfolio of managing video-driven and graphic-rich content. Outstanding organizational skills , adept at maintaining a disciplined and consistent daily posting schedule and content calendar. Strong visual storytelling capabilities , keen eye for aesthetics, and a thorough understanding of quality content production standards. Familiarity with industry-leading social media tools (Hootsuite, Buffer, Sprout Social, etc.) and experience with analytics platforms (Google Analytics, platform-specific analytics). Proven experience driving engagement for live events, webinars, and product launches . Creative and strategic thinker with strong communication and copywriting skills. Ability to work efficiently in a fast-paced startup environment , multitask effectively, and consistently meet deadlines. Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400 Crores+ WhatsApp Messages delivered between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview: We are looking for a proactive and driven Assistant Manager - Customer Success to join our team. In this role, you will be the primary point of contact for our clients, ensuring their successful onboarding, engagement, and growth with AiSensy's platform. You will work closely with clients to maximize their product usage, resolve queries, and drive business value, while also supporting payment collections and enhancing client satisfaction. Key Responsibilities: Client Onboarding & Relationship Management Seamlessly onboard new clients, ensuring smooth integration with AiSensy's platform. Establish and maintain strong, long-term relationships with key stakeholders in client accounts. Act as the primary point of contact for client communications, updates, and support. Customer Success Strategy & Retention Proactively monitor client health metrics to identify potential risks and upsell opportunities. Create and execute Customer Success Plans aligned with client business goals. Drive client retention and reduce churn by resolving issues promptly and enhancing user experience. Product Adoption & Training Educate clients on platform features to ensure maximum utilization and value. Conduct regular product training sessions and walkthroughs. Share best practices to optimize their use of AiSensy’s features and solutions. Escalation & Support Management Manage and resolve client escalations with urgency and professionalism. Coordinate with internal teams to resolve technical or service-related issues efficiently. Payment Collection & Coordination Monitor client payment statuses and follow up on pending dues. Coordinate with clients to ensure timely payments and maintain accurate transaction records. Customer Feedback & Insights Gather and analyze client feedback to identify service improvement opportunities. Share insights with the Product and Operations teams to drive platform enhancements. Prepare and present monthly performance reports, highlighting ROI and usage metrics. Data-Driven Decision Making Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends. Utilize data to recommend client strategies and improvements. Key Qualifications: Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment. Skills: Strong interpersonal, communication, and problem-solving skills. Payment Management: Experience in coordinating with clients for timely payments is highly preferred. Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms. Customer Success Metrics: Understanding of NPS, CSAT, and churn rates. Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. Mindset: Customer-focused, empathetic, and driven by results. What We Offer: A vibrant and inclusive workplace culture. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Work with innovative technology solutions impacting global businesses. If you are passionate about customer success, proactive in resolving client issues, and eager to work in a high-growth startup environment, we would love to hear from you. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview We are looking for a Senior Talent Acquisition Executive who will be responsible for hiring top talent across non-technical functions such as Sales, Marketing, Customer Support, HR, Finance, Operations, and more. You’ll drive the end-to-end recruitment lifecycle , collaborate with internal stakeholders, and develop proactive sourcing strategies to build a world-class non-tech team. If you are passionate about recruitment, have a keen eye for identifying top performers, and thrive in a high-growth environment, this role is for you. Key Responsibilities Own the full-cycle recruitment process for non-tech roles across departments. Partner closely with hiring managers to understand job requirements and develop role-specific hiring strategies. Source and attract high-quality candidates via job portals (Naukri, LinkedIn, etc.), social media, employee referrals, and other creative channels. Screen and shortlist candidates effectively based on skillset, attitude, and cultural fit. Coordinate and schedule interviews, collect feedback, and manage candidate communications to ensure a seamless experience. Maintain candidate data and workflows using ATS tools, ensuring up-to-date and accurate records. Track key recruitment metrics like TAT (Turnaround Time), offer-to-join ratio, and pipeline efficiency. Stay updated with industry hiring trends, compensation benchmarks, and market best practices. Requirements Bachelor's degree in Human Resources, Business Administration, or a related field. 3+ years of experience in talent acquisition focused on non-tech hiring, preferably in a startup or fast-paced environment. Strong sourcing and headhunting skills using Naukri, LinkedIn, and other platforms. Excellent communication, stakeholder management, and multitasking abilities. Proficiency in ATS systems and recruitment tools. A proactive, high-ownership mindset with the ability to handle multiple positions simultaneously. Nice to Have Experience hiring for sales-led B2B SaaS or marketing-centric organizations. Familiarity with modern employer branding and recruitment marketing techniques. Exposure to building scalable hiring processes and frameworks from scratch. Why Join AiSensy? Work directly with business leaders on high-impact hiring decisions. Be part of a fast-growing startup working with India’s top brands . Flat hierarchy and open culture that values innovation and initiative. Opportunities to scale your career as you help scale the team. A place where your ideas and execution create real business impact . Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors As a Backend Developer (MERN Stack) at AiSensy, you will play a key role in building scalable, high-performance systems to power real-time communication and large-scale marketing automation. You’ll work closely with product managers, frontend developers, and DevOps to architect reliable backend services that scale seamlessly and perform under heavy load. This is a high-impact opportunity to shape the backend infrastructure of one of India’s fastest-growing SaaS platforms. Key Responsibilities: System Design & Scalability: Design and implement distributed systems that can process millions of daily WhatsApp messages. API Development: Develop and maintain RESTful APIs for web and mobile applications, ensuring speed and security. Backend Architecture: Write efficient, modular, and reusable code in Node.js with Express.js. Database Management: Build and optimize MongoDB schemas and queries for scalability, reliability, and performance. Performance Optimization: Identify and fix bottlenecks in performance, memory, and latency through monitoring and refactoring. Security & Compliance: Implement data security and protection best practices throughout backend services. DevOps Collaboration: Work with DevOps to ensure robust CI/CD pipelines and cloud infrastructure (AWS, Docker, etc.). Team Collaboration: Collaborate with frontend, product, and QA teams to ship features rapidly without compromising stability. Code Quality: Participate in peer reviews, write clean documentation, and follow development standards. Qualifications: Must-Haves: 5+ years of overall software development experience, with 3+ years in backend development using MERN stack. Strong proficiency in Node.js, Express.js, MongoDB, and REST API development. Deep understanding of asynchronous programming, promises, and event-driven architectures. Hands-on experience with Git, Docker, and AWS-based deployments. Solid understanding of data modeling, indexing, and performance optimization in MongoDB. Experience with production-level systems handling large volumes of traffic and users. Familiarity with logging, monitoring, and debugging tools for backend systems. Excellent problem-solving skills and strong communication abilities. Nice-to-Haves: Experience with Redis, message brokers (like RabbitMQ), or pub/sub systems. Understanding of WebSockets or real-time data pipelines. Knowledge of container orchestration tools like Kubernetes. Exposure to GraphQL or serverless technologies. Experience working in fast-paced SaaS product teams. Why AiSensy? At AiSensy, we’re on a mission to revolutionize how businesses communicate with their customers through WhatsApp Marketing. We’re a close-knit, ambitious team that thrives on creativity, experimentation, and impact. We offer: A fast-paced, growth-oriented work environment. Opportunities to work on large-scale, real-time backend systems. A product-focused engineering culture with real ownership and autonomy. An open culture that encourages collaboration, learning, and innovation. Ready to Build the Future? Join AiSensy and help us architect powerful, scalable backend systems that redefine business-to-customer communication. Show more Show less

About AiSensy AiSensy is a leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. As we continue to grow, we’re looking for an Operations Manager – Customer Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers. Role Overview As the Operations Manager – Customer Onboarding , you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process . You will work closely with cross-functional teams to ensure new clients are onboarded efficiently, educated on the platform, and set up for long-term success with AiSensy. This role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset. Key Responsibilities Customer Onboarding & Implementation Oversee and optimize the end-to-end onboarding process to ensure customers experience a smooth transition to AiSensy. Develop structured onboarding playbooks and best practices to ensure consistent execution. Collaborate with the Sales, Product, and Customer Success teams to ensure all onboarding steps align with customer expectations. Ensure all onboarding activities are completed within the agreed timelines and SLAs . Operational Excellence & Process Improvement Continuously analyze and identify inefficiencies in the onboarding workflow, implementing improvements to enhance speed and quality. Develop SOPs, templates, and automation workflows to scale onboarding operations efficiently. Leverage CRM & onboarding tools (HubSpot, Salesforce, or similar) to track and manage the customer journey effectively. Customer Training & Enablement Coordinate and conduct training sessions, webinars, and demos to educate customers on AiSensy’s platform and features. Create and maintain a knowledge base, FAQs, and tutorial guides to enhance customer self-sufficiency. Data-Driven Decision Making Track and analyze key onboarding metrics such as time-to-activation, churn during onboarding, and customer engagement levels . Generate reports and insights to improve onboarding effectiveness and enhance the customer experience. Stakeholder Collaboration & Team Management Work closely with Sales, Product, and Customer Success teams to align onboarding strategies with business goals. Lead, mentor, and manage a team of onboarding specialists to ensure high-quality service and operational efficiency. Identify and implement tools and technologies to automate and streamline onboarding processes. Key Qualifications Experience: 4+ years of experience in customer onboarding, operations, or implementation roles (preferably in a SaaS, B2B, or technology-driven company). Proven track record of scaling customer onboarding operations and implementing process improvements. Technical & Analytical Skills: Experience with CRM, onboarding, and automation tools (e.g., HubSpot, Salesforce, Zendesk, Gainsight). Strong data-driven mindset with expertise in analyzing customer journey metrics and improving operational workflows. Understanding of API-based SaaS products or WhatsApp Business API is a plus. Soft Skills: Exceptional communication & presentation skills to effectively educate and engage with customers. Ability to multitask and manage multiple onboarding projects while maintaining a high level of attention to detail. Strong problem-solving skills with a customer-first approach to issue resolution. Why Join AiSensy? Be a part of a fast-growing startup that’s transforming how businesses communicate via WhatsApp. Own and optimize a critical business function with high impact on customer success. Work closely with leadership and drive strategic onboarding initiatives. Dynamic & collaborative work environment with opportunities for professional growth. If you are passionate about delivering world-class onboarding experiences and thrive in a high-growth SaaS environment, we’d love to hear from you! Apply now! Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400 Crores+ WhatsApp Messages delivered between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview: We are looking for a proactive and driven Assistant Manager - Customer Success to join our team. In this role, you will be the primary point of contact for our clients, ensuring their successful onboarding, engagement, and growth with AiSensy's platform. You will work closely with clients to maximize their product usage, resolve queries, and drive business value, while also supporting payment collections and enhancing client satisfaction. Key Responsibilities: Client Onboarding & Relationship Management Seamlessly onboard new clients, ensuring smooth integration with AiSensy's platform. Establish and maintain strong, long-term relationships with key stakeholders in client accounts. Act as the primary point of contact for client communications, updates, and support. Customer Success Strategy & Retention Proactively monitor client health metrics to identify potential risks and upsell opportunities. Create and execute Customer Success Plans aligned with client business goals. Drive client retention and reduce churn by resolving issues promptly and enhancing user experience. Product Adoption & Training Educate clients on platform features to ensure maximum utilization and value. Conduct regular product training sessions and walkthroughs. Share best practices to optimize their use of AiSensy’s features and solutions. Escalation & Support Management Manage and resolve client escalations with urgency and professionalism. Coordinate with internal teams to resolve technical or service-related issues efficiently. Payment Collection & Coordination Monitor client payment statuses and follow up on pending dues. Coordinate with clients to ensure timely payments and maintain accurate transaction records. Customer Feedback & Insights Gather and analyze client feedback to identify service improvement opportunities. Share insights with the Product and Operations teams to drive platform enhancements. Prepare and present monthly performance reports, highlighting ROI and usage metrics. Data-Driven Decision Making Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends. Utilize data to recommend client strategies and improvements. Key Qualifications: Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment. Skills: Strong interpersonal, communication, and problem-solving skills. Payment Management: Experience in coordinating with clients for timely payments is highly preferred. Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms. Customer Success Metrics: Understanding of NPS, CSAT, and churn rates. Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. Mindset: Customer-focused, empathetic, and driven by results. What We Offer: A vibrant and inclusive workplace culture. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Work with innovative technology solutions impacting global businesses. If you are passionate about customer success, proactive in resolving client issues, and eager to work in a high-growth startup environment, we would love to hear from you. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview We are looking for a Talent Acquisition Specialist who will be responsible for hiring top talent across non-technical functions such as Sales, Marketing, Customer Support, HR, Finance, Operations, and more. You’ll drive the end-to-end recruitment lifecycle , collaborate with internal stakeholders, and develop proactive sourcing strategies to build a world-class non-tech team. If you are passionate about recruitment, have a keen eye for identifying top performers, and thrive in a high-growth environment, this role is for you. Key Responsibilities Own the full-cycle recruitment process for non-tech roles across departments. Partner closely with hiring managers to understand job requirements and develop role-specific hiring strategies. Source and attract high-quality candidates via job portals (Naukri, LinkedIn, etc.), social media, employee referrals, and other creative channels. Screen and shortlist candidates effectively based on skillset, attitude, and cultural fit. Coordinate and schedule interviews, collect feedback, and manage candidate communications to ensure a seamless experience. Maintain candidate data and workflows using ATS tools, ensuring up-to-date and accurate records. Track key recruitment metrics like TAT (Turnaround Time), offer-to-join ratio, and pipeline efficiency. Stay updated with industry hiring trends, compensation benchmarks, and market best practices. Requirements Bachelor's degree in Human Resources, Business Administration, or a related field. 3+ years of experience in talent acquisition focused on non-tech hiring, preferably in a startup or fast-paced environment. Strong sourcing and headhunting skills using Naukri, LinkedIn, and other platforms. Excellent communication, stakeholder management, and multitasking abilities. Proficiency in ATS systems and recruitment tools. A proactive, high-ownership mindset with the ability to handle multiple positions simultaneously. Nice to Have Experience hiring for sales-led B2B SaaS or marketing-centric organizations. Familiarity with modern employer branding and recruitment marketing techniques. Exposure to building scalable hiring processes and frameworks from scratch. Why Join AiSensy? Work directly with business leaders on high-impact hiring decisions. Be part of a fast-growing startup working with India’s top brands . Flat hierarchy and open culture that values innovation and initiative. Opportunities to scale your career as you help scale the team. A place where your ideas and execution create real business impact . Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors As a Product Designer at AiSensy , you will be responsible for designing intuitive, conversion-focused digital experiences for our mobile-first SaaS platform. You’ll collaborate closely with product managers, developers, and key stakeholders to deeply understand user needs and transform those insights into impactful product designs that drive user acquisition, engagement, and retention. This is an exciting opportunity to work on transformative projects and help shape the future of customer communication. Key Responsibilities: User-Centric Design : Craft engaging, user-focused interfaces across web and mobile platforms that enhance usability and delight. Wireframes & Prototypes : Use tools like Figma to create detailed wireframes, mockups, and interactive prototypes that clearly communicate design ideas. User Journey Mapping : Map and optimize user flows for both “happy” and “unhappy” paths to ensure seamless experiences from discovery to checkout. Collaborative Execution : Work closely with product, engineering, and marketing teams to ensure your design vision is implemented accurately and effectively. User Testing & Feedback : Conduct usability testing sessions, gather actionable feedback, and continuously refine designs based on insights. Design Strategy : Advocate for design consistency, accessibility, and UX best practices across teams. Data-Driven Improvements : Use qualitative and quantitative data to inform design decisions and measure the impact of your work. Industry Awareness : Stay up-to-date with the latest design trends, tools, and competitive product landscapes to maintain a high design standard. Qualifications: Must-Haves: 4+ years of experience in UI/UX or Product Design , preferably with SaaS platforms. Proficiency in Figma and Framer . Experience with tools like Sketch, Adobe XD, or InVision is a plus. Strong portfolio showcasing your process, UI skills, UX thinking, and measurable product impact. Demonstrated experience designing mobile-first and responsive web interfaces. Exceptional attention to detail and strong problem-solving abilities. Excellent communication skills and the ability to explain design decisions clearly. Ability to collaborate effectively in cross-functional teams and thrive in a fast-paced environment. Nice-to-Haves: Bachelor’s degree in Design, HCI, or related field (or equivalent practical experience). Experience working on growth-focused features like onboarding, conversion flows, or pricing pages. Familiarity with A/B testing and tools like Hotjar, Mixpanel, or Google Analytics. Why AiSensy? At AiSensy, we’re on a mission to revolutionize how businesses communicate with their customers through WhatsApp Marketing. We’re a close-knit, ambitious team that thrives on creativity, experimentation, and impact. We offer: A fast-paced, growth-oriented work environment. Opportunities to work on high-impact projects from Day 1. An open culture that encourages collaboration, learning, and innovation. Ready to Design the Future? Join AiSensy and help us craft seamless, delightful, and scalable user experiences that redefine how businesses engage their audiences. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors. As we expand, we’re looking for a Senior Partner Account Executive to strengthen relationships with existing partners and drive their success through structured growth programs. Role Overview As a Senior Partner Account Executive , you will be the primary point of contact for our existing partners and clients , ensuring they maximize their potential with AiSensy. You will be responsible for partner engagement, growth initiatives, and Go-To-Market (GTM) execution , working closely with internal teams to drive business success. Key Responsibilities Regular Partner Engagement & Relationship Management Maintain regular cadence with existing partners through structured check-ins and business reviews. Act as a key point of contact, addressing partner queries, providing support, and ensuring smooth collaboration. Strengthen relationships to improve partner satisfaction, retention, and long-term success. Partner Growth & Expansion Identify and execute growth opportunities for partners to increase revenue and market penetration. Develop tailored partner success roadmaps , ensuring alignment with AiSensy’s strategic goals. Collaborate with sales and marketing teams to optimize partner offerings and maximize impact. Partner Growth Programs & Enablement Design and implement structured partner growth programs to enhance engagement and productivity. Provide training, insights, and resources to equip partners with the latest product updates and best practices . Monitor partner performance and identify areas for optimization through data-driven analysis. Partner Go-To-Market (GTM) Strategy Work closely with partners to develop and execute joint GTM strategies , driving demand generation and revenue growth. Align partner marketing initiatives with AiSensy’s product launches, campaigns, and market trends . Collaborate with internal teams to ensure seamless execution of GTM activities . What You Bring 3-6 years of experience in Partner Management, Account Management, or Business Development in a SaaS/B2B tech environment. Proven track record of managing and growing existing partnerships . Strong understanding of B2B SaaS, CPaaS (Communication Platform as a Service), WhatsApp Business API, and digital marketing solutions . Excellent communication, relationship-building, and problem-solving skills. Why Join AiSensy? Be part of a fast-growing, innovative company redefining WhatsApp marketing. Work closely with established partners and leading businesses . Competitive salary, performance-based incentives, and career growth opportunities. Lead partner success initiatives and make a direct impact on business growth. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview: As a Customer Success Manager at AiSensy, you will be the bridge between the company and its clients, ensuring exceptional service delivery and driving client satisfaction. You will be responsible for onboarding new clients, improving retention, enabling growth through upselling opportunities, and assisting with payment collections as needed. Key Responsibilities: 1. Client Onboarding & Relationship Management: Seamlessly onboard new customers and guide them through the platform. Develop and maintain strong relationships with key stakeholders in client accounts. 2. Customer Success Strategy: Proactively monitor customer health metrics to identify potential issues and opportunities for upselling/cross-selling. Proactively resolution of customer's query. Develop and execute customer success plans tailored to each client’s business goals. 3. Product Adoption & Training: Provide clients with in-depth knowledge of AiSensy’s platform to improve product usage. Organize and conduct product training sessions for clients. 4. Escalation & Support Management: Resolve client escalations promptly and provide actionable solutions. Act as the point of contact for client queries and coordinate with internal teams for resolution. 5. Payment Collection: Monitor client payment statuses and coordinate payment collections in a timely manner. Follow up with clients regarding overdue payments and maintain accurate records of transactions. 6. Customer Feedback & Insights: Regularly gather customer feedback and share insights with the product and operations teams to enhance the platform. Provide monthly performance reports to clients, showcasing the ROI and success metrics. 7. Data-Driven Decision Making: Track and analyze key success metrics such as Net Promoter Score (NPS), churn rates, and product usage trends. Key Qualifications: Experience: 3-5 years in Customer Success, Account Management, or similar roles in a SaaS/B2B environment. Skills: Strong interpersonal, communication, and problem-solving skills. Payment Management: Experience in coordinating with clients for timely payments is highly preferred. Tools Expertise: Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho) and analytics platforms. Familiarity with customer success metrics like NPS, CSAT, and churn rates. Education: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus. Mindset: Customer-focused, empathetic, and driven by results. What We Offer: A vibrant and inclusive workplace culture. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement. We’re looking for an Operations Executive – Customer Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers. Role Overview As the Operations Executive – Customer Onboarding , you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process . You will play a pivotal role in driving customer satisfaction and long-term success by implementing scalable onboarding processes, working cross-functionally, and continuously improving internal workflows. This role is ideal for someone with strong operational experience, excellent communication skills, and a customer-first mindset. Key Responsibilities Customer Onboarding & Implementation Execute and improve end-to-end customer onboarding workflows. Ensure customers are smoothly transitioned and fully activated on AiSensy. Maintain onboarding SLAs and follow best practices to deliver consistent customer experiences. Collaborate with Sales, Product, and Customer Success teams to align onboarding objectives with client expectations. Operational Excellence Identify bottlenecks in the onboarding process and implement improvements for better efficiency and scalability. Develop SOPs, templates, and automation processes to streamline operations. Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones. Customer Training & Enablement Conduct training sessions, webinars, and product walkthroughs. Build and maintain customer-facing resources like FAQs, guides, and tutorials. Empower customers to be self-sufficient on the AiSensy platform. Data & Reporting Monitor key onboarding KPIs such as time-to-activation and early churn rates. Generate reports and insights to optimize the onboarding journey and improve customer success metrics. Team Collaboration Coordinate with internal teams to ensure smooth cross-functional handoffs. Support onboarding specialists and ensure service quality standards are upheld. Key Qualifications Experience: 4+ years in customer onboarding, operations, or implementation (preferably in SaaS/B2B domains). Technical Skills: Familiarity with CRM & onboarding tools (HubSpot, Salesforce, Zendesk, etc.). Understanding of API-based platforms or WhatsApp Business API is a plus. Analytical Ability: Comfortable with data analysis and using metrics to drive process improvement. Communication: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users. Organization: Ability to manage multiple onboarding projects with precision and meet tight deadlines. Why Join AiSensy? Work with top-tier clients across industries and make a direct impact on customer success. Be part of a fast-scaling, mission-driven company at the forefront of WhatsApp-based engagement. Collaborate with a dynamic team and gain exposure to strategic decision-making. Enjoy a high-growth, performance-driven work culture with ample learning opportunities. Ready to redefine customer onboarding in the SaaS world? Apply now and become a part of AiSensy's growth story! Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors We are looking for a results-driven Performance Specialist - Ad Account Manager (CTWA) to help businesses optimize, scale, and grow their WhatsApp ad campaigns while increasing ad spend and retention. The ideal candidate is analytical, client-focused, and experienced in Meta Ads, WhatsApp funnels, and performance marketing. Key Responsibilities: Campaign Strategy & Execution: Manage & optimize Meta Ads campaigns (Click-to-WhatsApp, Lead Ads, Retargeting). Develop strategies to increase client ad spend & improve ROI . Conduct A/B testing, audience segmentation, and budget optimization . Ensure tracking & analytics are set up correctly (UTMs, Meta Pixel, WhatsApp API tracking). Client Success & Growth Consulting: Act as a strategic advisor to clients, helping them scale CTWA ad campaigns . Educate clients on ad optimization strategies & WhatsApp funnel best practices . Analyze campaign performance and provide data-driven insights & recommendations . Conduct regular strategy calls to drive account growth & retention. WhatsApp Funnel Optimization: Guide clients in setting up automated WhatsApp sales funnels . Optimize chatbot flows, follow-up sequences, and retargeting strategies . Ensure seamless CRM & API integrations to improve conversion tracking. Revenue Growth & Upselling: Drive increased ad spend per client through campaign performance improvements . Identify upsell & cross-sell opportunities (e.g., WhatsApp automation, lead nurturing tools). Work closely with the sales team to expand existing client accounts . Required Qualifications & Experience: Must-Have: 3-6 years of experience in Paid Social / Meta Ads / Ad Account Management. Hands-on expertise in Facebook Ads Manager & Click-to-WhatsApp campaigns . Strong analytical skills – ability to interpret data, optimize campaigns, and reduce CPL. Experience in client-facing roles (account management, customer success, or consulting). Familiarity with WhatsApp Business API & marketing funnels. Excellent communication & strategic consulting skills to guide clients. Good-to-Have: Experience in Google Ads, LinkedIn Ads, or TikTok Ads. Basic knowledge of WhatsApp automation & chatbot setup. Experience in SaaS, B2B marketing, or digital agency roles. Understanding of CRM integrations & audience segmentation. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview: We’re seeking a driven and customer-centric Business Development Executive – On-Ground SaaS Sales & Retention and Customer Relationship Manager (CRM) who thrives on the field. You’ll be responsible for on-ground SaaS sales , creating awareness about our software among potential users, and ensuring customer success & retention . This role demands energy, initiative, and a passion for solving real customer problems while driving adoption of our platform. Key Responsibilities: 1. On-Ground SaaS Sales Actively identify, approach, and convert potential businesses into paying customers. Give on-site product demos tailored to customer needs. Close deals in retail, service, or SME sectors through face-to-face engagement. Maintain and update sales reports and pipeline data regularly. 2. Software Awareness & Brand Visibility Conduct awareness drives, local events, workshops, or info sessions to educate potential users about the software. Develop field-level partnerships with local businesses, communities, and relevant industry groups. Distribute brochures, explain USPs, and position the product effectively. 3. Customer Relationship & Retention Serve as the primary point of contact for customers post-sale. Onboard, train, and regularly engage users to ensure adoption and satisfaction. Proactively resolve issues and provide ongoing support in coordination with internal teams. Track usage metrics, identify churn risks, and implement retention strategies. Requirements: Bachelor’s degree in Business, Marketing, IT, or a related field. 1–3 years of experience in customer-facing roles (SaaS, field sales, or customer success). Strong communication, negotiation, and presentation skills. Fluent in English and [local language]. Tech-savvy with the ability to explain software products simply. Willingness to travel frequently for fieldwork. Good to Have: Prior experience with CRM tools, SaaS platforms, or WhatsApp-based automation. Experience in the MSME, retail, or B2B segment. Proven ability to meet sales and retention KPIs. What You Get: Competitive fixed salary + performance incentives. Exposure to a high-growth SaaS product used by thousands. Growth path into senior roles across Customer Success, Sales, or Business Strategy. Travel allowance and mobile/internet reimbursements. Fun, learning-focused, fast-paced startup culture. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors Role Overview AiSensy is looking for a Growth Marketing Manager who thrives at the intersection of product, marketing, and data. You’ll own key parts of the product-led growth (PLG) strategy and be responsible for driving adoption, activation, retention, and monetization. This role requires a blend of user empathy, analytical rigor, and cross-functional collaboration to launch features, optimize onboarding experiences, and turn user insights into scalable growth levers. Key Responsibilities 1. Product-Led Growth Strategy Lead the development and execution of end-to-end growth experiments across the product funnel (activation → engagement → retention → monetization) Define key metrics (activation rate, retention cohorts, churn, ARPU) and own the north star KPIs for self-serve and SMB customers Design and A/B test onboarding flows, feature discoverability nudges, and contextual prompts to improve user journeys 2. Feature Adoption & Usage Optimization Use product analytics (e.g., Mixpanel, Amplitude) to track feature adoption and identify drop-off points Collaborate with Engineering and Design to iterate on UX that promotes continuous feature discovery and usage Launch and monitor in-app tutorials, tooltips, checklists, and onboarding milestones 3. User Segmentation & Personalization Build and maintain behavioral segmentation models to group users based on lifecycle stage, usage depth, and engagement patterns Partner with Marketing and Success teams to trigger targeted campaigns using CRM or automation tools (HubSpot, WebEngage, MoEngage) 4. Data-Driven Experimentation Ideate, prioritize, and run structured growth experiments with measurable outcomes (conversion rate, LTV, churn reduction) Own experimentation frameworks across acquisition channels (SEO, paid), onboarding funnels, and product nudges Analyze experiment results to derive insights and feed back into product iterations 5. Cross-Functional Leadership Act as the bridge between Product, Engineering, Design, Marketing, and Customer Success Contribute to go-to-market strategies for new features, including positioning, rollout, and user education Collaborate on lifecycle marketing and retention strategies with Marketing teams 6. Voice of the Customer Conduct user interviews, surveys, and usability tests to inform roadmap decisions Incorporate NPS, CSAT, and support data to identify areas of friction and opportunities for delight Requirements Experience: 3-6 years in Growth Marketing Management, Product Marketing, or related roles in a B2B SaaS environment Data Expertise: Proficiency with analytics tools like Mixpanel, Amplitude, Heap, or Google Analytics Experimentation: Strong understanding of A/B testing, cohort analysis, growth loops, and PLG strategies Technical Acumen: Able to work closely with engineering to implement experiments, product improvements, and analytics events Communication: Clear articulation of product decisions, backed by data and user insights Project Management: Capable of managing timelines, dependencies, and cross-functional projects Skilled in Experience with onboarding SaaS SMB users and increasing feature stickiness Familiarity with marketing automation platforms (e.g., WebEngage, MoEngage, CleverTap) Background in UX, design, or front-end development Hands-on experience with SQL, data dashboards (Tableau, Looker, or Google Data Studio) Why Join AiSensy Drive Core Growth: Play a critical role in shaping product experiences that drive the next phase of AiSensy’s growth Work with Experts: Collaborate with a talented team of product leaders, engineers, and growth marketers Ownership & Impact: High degree of autonomy to build, test, and scale what works Rapid Career Progression: Opportunity to fast-track your career in a fast-growing SaaS startup Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors We are on a mission to deliver exceptional customer experiences, and we are looking for an Assistant Manager – Customer Support to lead and scale our support operations. Key Responsibilities: Team Leadership: Lead, mentor, and manage a team of customer support representatives. Conduct regular performance reviews, set KPIs, and monitor team performance. Identify training needs and provide ongoing development opportunities for team members. Customer Experience: Ensure a seamless and high-quality customer experience by proactively addressing concerns and driving satisfaction. Handle escalated issues directly and resolve complex customer concerns. Maintain and improve self-service resources like FAQs and a knowledge base. Operational Excellence: Develop and scale support processes, policies, and best practices. Improve support efficiency and response times using data-driven insights. Forecast staffing needs and allocate resources to meet customer demands. Collaboration: Work closely with product and sales teams to align support operations with customer needs. Provide feedback to product teams based on customer insights and challenges. Analytics and Reporting: Track and analyze key support metrics such as response time, resolution rate, and customer satisfaction scores. Prepare weekly and monthly reports highlighting trends, insights, and areas for improvement. Continuous Improvement: Identify and implement process improvements to enhance support quality and customer experience. Stay updated on industry trends and best practices to ensure competitive support strategies. Qualifications: 4+ years of experience in customer support, with at least 1-2 years experience in managing a team (preferably in a B2B SaaS environment). Proven track record of managing and scaling customer support teams in fast-paced environments. Strong leadership, coaching, and motivational skills. Exceptional verbal and written communication abilities. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools. Analytical mindset with the ability to interpret data and drive decisions. Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. High level of organizational skills and the ability to multitask effectively. Adaptable and able to prioritize and perform well under pressure. Why Join AiSensy? Be a part of a mission-driven, fast-growing startup shaping the future of customer engagement. Collaborate with a young and dynamic team. Opportunity to grow your career while leading impactful customer support initiatives. Apply Now: Join our journey to redefine customer success at AiSensy! Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs. We empower 100000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , one of India's fastest-growing B2B SaaS startups. About the Role We are seeking a highly motivated and experienced Partnership Sales Manager to lead our partnership acquisition and expansion efforts. This role involves managing a sales team, building scalable partner acquisition strategies, and onboarding high-value enterprise partners across regions. You will be responsible for driving revenue through strategic alliances, fostering long-term relationships, and ensuring smooth partner onboarding and engagement. Key Responsibilities Team Leadership Lead, mentor, and manage a team of Partnership Sales Executives to achieve collective and individual targets. Set performance goals, track KPIs, and conduct regular performance reviews. Strategic Planning & Execution Design and implement scalable partner acquisition strategies aligned with business growth objectives. Identify, evaluate, and close partnership opportunities with enterprise partners, ISVs, resellers, and affiliates. Enterprise Partner Onboarding Own the end-to-end onboarding journey of high-value enterprise partners, ensuring a smooth transition into the AiSensy ecosystem. Collaborate with onboarding, customer success, and tech teams for seamless implementation. Pipeline & Deal Management Oversee pipeline development and deal progress for both personal and team quotas. Maintain accurate forecasting, reporting, and CRM updates. Sales Enablement & Presentations Support the team with sales strategies, deck preparation, and product demonstrations. Represent AiSensy in high-stakes negotiations and strategic discussions with C-level stakeholders. Cross-Functional Collaboration Work closely with product, marketing, and operations teams to drive co-branded initiatives, campaigns, and go-to-market plans with partners. Qualifications Bachelor’s degree in Business, Marketing, or a related field. MBA preferred. 4–8 years of experience in B2B SaaS sales or partnership development, with at least 2 years in a team leadership role. Proven track record of onboarding and managing enterprise clients or strategic partnerships. Strong understanding of SaaS sales processes, CRM systems, and partnership ecosystems. Excellent communication, negotiation, and team management skills. Ability to handle high-pressure environments and manage multiple priorities effectively. Willingness to travel for key meetings, events, and partner onboarding. Perks & Benefits Lead high-impact partnerships with India’s fastest-growing WhatsApp API platform. Work closely with the leadership team and be part of AiSensy’s strategic growth journey. Exposure to international partnerships and Meta collaborations. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Get to work with a Young and Enthusiastic team of people who are driven Learn How Startups work and grow from the inside Get an Opportunity to build systems, processes and implement stuff by failing fast. Reach out to founders for feedbacks and discussions on a daily basis Join a Growth Stage Brand and an opportunity to own your department and become a future senior leader. Roles & Responsibilities: Develop and implement strategic sales plans to accommodate corporate goals. Drive sales growth by identifying, developing, and nurturing relationships with key enterprise accounts. Engage in detailed product demonstrations and presentations to potential clients, showcasing the benefits and features of AiSensy's WhatsApp Engagement Platform. Understand and anticipate customer needs, requirements, and industry trends to provide tailored solutions that enhance customer engagement and satisfaction. Collaborate with the marketing team to create and execute campaigns targeting enterprise clients. Negotiate contracts and close agreements to maximize profits while maintaining AiSensy's values and customer satisfaction. Maintain accurate records of all sales activities, including sales calls, presentations, closed sales, and follow-up activities within the assigned territory. Represent AiSensy at industry conferences, trade shows, and networking events to promote the brand and forge strategic partnerships. Work closely with the product development team to relay customer feedback and insights, contributing to the continuous improvement of AiSensy's offerings. Meet or exceed annual sales targets while aligning with AiSensy's strategic objectives. Provide regular reports to the management team on sales pipeline, revenue forecasts, and market insights. Foster a culture of success and ongoing business and goal achievement. Manage complex enterprise sales cycles with a consultative sales approach. Show more Show less

Role Overview We are looking for an Engineering Manager who thrives in a fast-paced startup environment, is hands-on with development, and can lead our engineering team to build and scale robust, high-performing systems. You will drive architectural decisions, mentor a team of talented engineers, and collaborate closely with product, design, and business teams to execute our ambitious roadmap. You will be at the forefront of scaling our infrastructure to support billions of messages, ensuring real-time engagement for businesses at scale. Key Responsibilities Technical Leadership: Own the engineering roadmap, ensuring scalability, reliability, and performance of our systems. Hands-on Development: Dive into the code when necessary, set high coding standards, and lead by example. Team Management: Lead, mentor, and scale a high-performing engineering team, fostering a strong culture of ownership and innovation. System Scalability: Architect and optimize scalable and resilient backend & frontend systems handling millions of messages per day. High Availability & Performance: Design systems that can handle billions of API calls and ensure minimal downtime. Agile Execution: Drive sprint planning, prioritization, and timely delivery of features in an agile development environment. Collaboration: Work closely with product, design, and business teams to align engineering efforts with company goals. DevOps & Security: Ensure best practices for CI/CD, cloud infrastructure (AWS/GCP), and security compliance. Tech Stack Evolution: Stay ahead of emerging technologies and drive innovation in AiSensy’s architecture. What You Bring 8+ years of experience in software development, with at least 2 years in a leadership/managerial role. Expertise in modern tech stacks – Proficiency in MERN (MongoDB, Express, React, Node.js) stack or similar. Strong knowledge of cloud platforms (AWS) and microservices architecture. Proven experience in scaling high-traffic, distributed systems handling billions of messages per month. Hands-on experience with Docker, Kubernetes, and CI/CD pipelines. Strong problem-solving skills and an ability to hustle in a fast-paced startup environment. Excellent communication skills and a data-driven decision-making approach. Passion for building great products, coaching engineers, and driving tech excellence. What We Offer Competitive Compensation & Benefits aligned with your experience and the impact you bring. Opportunity for Growth in a rapidly expanding B2B SaaS company. Cutting-Edge Technology & Projects in the WhatsApp Business API and Click to WhatsApp Ads space. Collaborative Work Environment that fosters innovation, learning, and career development. Flexible & Inclusive Culture, where every team member has a voice and the chance to make a significant impact. Skills:- CI/CD, MERN Stack, MongoDB, React.js, NodeJS (Node.js) and Express Show more Show less

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100000+ Businesses with WhatsApp Engagement & Marketing 750mn+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Get to work with a Young and Enthusiastic team of people who are driven Learn How Startups work and grow from the inside Get an Opportunity to build systems, processes and implement stuff by failing fast. Reach out to founders for feedbacks and discussions on a daily basis Join a Growth Stage Brand and an opportunity to own your department and become a future senior leader. Responsibilities Familiarizing yourself with all products and services offered by AiSensy. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. Calling Prospects on a Daily basis to close incoming leads. Attending networking activities to research and connect with prospective clients. Maintaining meaningful relationships with existing clients to ensure that they are retained. Suggesting upgrades or added products and services that may be of interest to clients. Crafting business proposals and contracts to draw in more revenue from clients. Negotiating with clients to secure the most attractive prices. Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Requirements - Bachelor’s degree is required. Ability to develop good relationships with current and potential clients. Excellent leadership and communication skills. Experience in project management and/or sales. Knowledge of productivity tools and software. High attention to detail and a focus on fact-based decision making. Show more Show less

About AiSensy AiSensy is a leading WhatsApp-based Marketing & Engagement platform enabling over 100,000+ businesses — including marquee names like Adani, Vivo, PhysicsWallah, Godrej, Wipro , and Asian Paints — to drive revenues and enhance customer engagement. With over 400 Crores+ WhatsApp messages delivered , AiSensy empowers brands to build meaningful conversations, boost conversions, and retain loyal customers. Backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors , we’re on a mission to revolutionize how businesses interact with users on WhatsApp. Role Overview We are looking for a dynamic and customer-centric Customer Success Executive to join our growing team. You will be responsible for delivering an exceptional experience to our clients — from onboarding to product adoption, and ongoing support. You will play a critical role in ensuring client satisfaction, reducing churn, and driving product value. Key Responsibilities Client Onboarding & Support Assist new clients with platform setup and onboarding processes. Provide product demos and walkthroughs to ensure successful adoption. Be the first line of communication for customer queries and concerns. Relationship Management Build and maintain strong relationships with assigned client accounts. Schedule regular check-ins to assess product satisfaction and gather feedback. Product Adoption & Training Educate clients about new features, use-cases, and best practices. Identify opportunities for upselling or expanding product usage. Issue Resolution Troubleshoot customer issues and coordinate with tech/product teams for resolution. Escalate critical issues promptly and ensure timely follow-up. Payment Coordination Assist in monitoring client payment status and follow up on outstanding dues. Collaborate with internal teams for invoice processing and updates. Performance Reporting Maintain accurate records of client interactions, success metrics, and feedback. Contribute to monthly performance reviews and usage reports. Key Qualifications Experience: 1–3 years in Customer Success, Account Management, Support, or Client Servicing (SaaS/B2B experience preferred). Skills: Excellent communication, interpersonal, and organizational skills. Tools: Familiarity with CRM tools like HubSpot, Salesforce, or Zoho is a plus. Mindset: Proactive, empathetic, and customer-obsessed. Education: Bachelor’s degree in Business, Marketing, or related fields. What You’ll Get A high-growth, collaborative startup environment. Competitive salary with performance-based incentives. Exposure to leading brands and cutting-edge WhatsApp marketing solutions. Opportunities for learning and career advancement. A chance to shape the customer journey of 50,000+ growing businesses. If you are passionate about helping customers succeed and want to be a part of India’s fastest-growing WhatsApp engagement platform, apply now and join the AiSensy journey! Show more Show less