Customer Success Engineer (Mumbai based)

Company Description

About CyberArk

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Professional Services, Sales, and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive, consultative advice based on customers’ security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.
  

Qualifications

• Bachelor’s degree in Computing, Engineering, or a related field (or equivalent experience).
• 5+ years of relevant experience in customer success, consulting, project management, support engineering, or similar roles.
• Strong background in Cybersecurity and Cloud services, with a solid understanding of the software development lifecycle.
• Experience working with executive-level stakeholders at Fortune 500 companies.
• Deep understanding of how CyberArk products integrate and work together, with expertise in at least two CyberArk product pillars.
• Desirable technical skills:
• Enterprise Directory Services (Active Directory, LDAP, Azure) including support and security operations
• Windows/Active Directory administration, UNIX/Linux, Kubernetes, Databases
• Scripting, software development, and DevOps tools
• Cloud platforms such as AWS, Azure, GCP
• Excellent business communication skills-both written and verbal.
• Self-starter with strong time management, organizational, and interpersonal skills.