Customer Service - Voice Process

Job Description

Company :- Sugarfit Profile :- Customer Service- Voice Process Experience :- minimum 1 year in Tele Sales dept Language:- Malayalam or Telugu Salary:- Upto 4-5 LPA Location :- HSR Layout, Bangalore. Work Timings:- 7am to 4pm and 12pm to 9pm (rotational shifts) Note:- There is only face to face interview for this role so we prefer someone who has experience working in Operations or Customer Support and currently living in Bangalore, also able to join us immediately. About Sugarfit- Founded in 2021, Sugarfit provides a “Personalised evidence-based path to Type 2 and Pre-Diabetes Reversal & management”. Sugarfit leverages a precision health platform combining CGM sensors, Machine Learning, and Medical Science to improve human metabolic health and reverse chronic disease through precision nutrition, progressive fitness and behavioural health advice. We are backed by Cure.fit, Tanglin Venture Partners and Endiya Partners with $20M + with various rounds of funding. We at Sugarfit, looking to hire Customer Support Lead for Bangalore Location. We prefer candidate who are currently living in Bangalore and are immediate joiners. About the Job Responsibilities- Customer Interaction: • Respond to customer inquiries via phone, email, and chat promptly and professionally. • Provide accurate information and solutions to customer issues. • Handle and resolve customer complaints effectively. • Share customer feedback and suggestions with the team for continuous improvement. • Escalate unresolved issues to the appropriate internal teams as needed. • Keeping customers updated on the latest products to increase sales. • Expanding the customer base by upselling and cross-selling. • Understanding key customer individual needs and addressing these • Conducting businessreviews using CRM programs. • Inbound / Outbound Calling Experience • Experience in handling high volume tickets. Qualifications- • Excellent interpersonal and communication skills. • A team player with leadership skills. • Maintain a positive attitude focused on customer satisfaction Work Timings 9 hours shift | 6 days working with rotational 1 day week off 7am to 4:pm and 12:00pm to 9:00pm Show more Show less