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Customer Service Representative

5 years

0 Lacs

Posted:12 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

🌎 We're Hiring: Customer Service Representative (US Shift) | Ahmedabad

Location:

Shift:

Working Days:

Experience:

Customer Service Representative

🎯

What You'll Do

  • Provide prompt, professional support via calls, email, and chat
  • Resolve customer queries and complaints efficiently and empathetically
  • Escalate issues to internal departments when necessary
  • Maintain detailed and accurate records of all customer interactions
  • Analyze customer feedback and suggest ways to improve service quality
  • Generate regular reports on complaints, resolutions, and satisfaction trends

What We’re Looking For

  • Bachelor’s degree or equivalent work experience
  • 2–5 years in customer service/back-office roles
  • Excellent written and verbal communication in

    English

  • Strong problem-solving and time management skills
  • Proficiency in

    MS Office

    , especially Excel
  • Ability to work independently and in a team
  • Comfortable working

    night shifts aligned to US timings

🌟

Why Join Us?

  • Competitive salary & benefits
  • Supportive and inclusive work culture
  • Learning & growth opportunities
  • Work with a dynamic, global-facing team

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