Customer Service Representative

Company Description

UnifyCX is a next-generation customer experience platform that blends human expertise with cutting-edge AI technology. Formed through GlowTouch’s strategic acquisition of Collective Solution, UnifyCX offers advanced tools to enhance each stage of the customer journey. With a global presence and strong emphasis on innovation, UnifyCX is committed to delivering exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), we pride ourselves on our diverse workforce. For more information, visit www.unifycx.com or contact us at info@unifycx.com.

Role Description

This is a full-time Voice Customer Service Agent role, on-site in Mysore. The Voice Customer Service Agent will be responsible for handling customer inquiries via phone, addressing customer concerns, and providing solutions to enhance customer satisfaction. Day-to-day tasks include answering calls, troubleshooting issues, documenting interactions, and ensuring a high level of customer support and experience.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience with Customer Experience and Customer Service Representatives
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Problem-solving skills and attention to detail
• Previous experience in a customer service role is preferred
• Proficiency in using customer service software and tools