Customer Service Co-ordinator

Job Title: Customer Service Executive

Company: Locus Fire & Security India Pvt. Ltd.
Location: Gurgaon, Haryana
Department: Customer Support / Service Coordination
Reporting to: Service Manager / Operations Head

Job Summary:

We are seeking a proactive and polite Customer Service Executive to handle customer communications and service coordination for our Fire, Security, and Surveillance systems. The candidate will be responsible for managing service requests, updating clients, and supporting the technical team to ensure timely and quality service delivery.

Key Responsibilities:

• Handle incoming calls, emails, and WhatsApp messages from customers regarding service issues or complaints
• Register complaints and service requests in the system accurately
• Coordinate with engineers to schedule site visits and service activities
• Provide customers with job status updates and ensure timely resolution
• Maintain service records, customer data, AMC schedules, and documentation
• Share service reports and follow up for customer feedback and satisfaction
• Handle escalations and ensure high-quality customer experience
• Send AMC renewal reminders and basic follow-ups for documentation or payment
• Assist in preparing MIS reports and summaries when needed

Required Skills & Qualifications:

• Graduate or Diploma holder (any stream)
• 1+ year of experience in customer service or service coordination (preferred from Fire & Security or technical service industry)
• Excellent communication in English and Hindi
• Basic knowledge of MS Office (Excel, Outlook, Word)
• Good coordination skills and ability to multitask under pressure
• Polite, professional, and customer-focused attitude

Working Hours:

• Days: Monday to Saturday
• Time: 9:30 AM to 6:30 PM
• Flexibility for urgent calls or coordination during off-hours (rare but required)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Gurgaon, Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)

Language:

• English (Required)

Location:

• Gurgaon, Gurgaon, Haryana (Required)