Jr CSM

You will be joining Cache Labs as a Junior Client Success Manager, where you will play a vital role in ensuring that our clients achieve their desired outcomes by using our products/services. This role requires individuals who are enthusiastic about customer satisfaction, possess excellent communication skills, and are eager to advance their careers in a client-facing position. As a Junior CSM, you will collaborate closely with clients to comprehend their needs, offer customized solutions, and guarantee the smooth adoption and continuous utilization of our offerings. Your responsibilities will include: Client Onboarding: - Assisting in the onboarding process for new clients to set them up for success. - Conducting training sessions to educate clients on product features and best practices. - Creating and maintaining onboarding materials and documentation. Relationship Management: - Establishing and sustaining strong, long-term relationships with clients. - Serving as the primary point of contact for a portfolio of clients, addressing their inquiries and concerns promptly. - Scheduling regular check-ins to monitor client satisfaction and pinpoint areas for enhancement. Client Advocacy: - Advocating for client needs within the company to ensure their feedback is acknowledged and acted upon. - Collaborating with internal teams (e.g., Sales, Product, Support) to address client issues and enhance their experience. - Providing clients with updates on product enhancements and new features. Performance Monitoring: - Tracking client usage and engagement metrics to identify trends and potential issues. - Analyzing client data to offer insights and recommendations for maximizing the value they receive from our products/services. - Preparing and presenting performance reports to clients and internal stakeholders. Problem Resolution: - Identifying, troubleshooting, and resolving client issues in a timely and effective manner. - Escalating complex problems to senior team members or other departments as required. - Ensuring follow-through on issues until resolution and maintaining clear communication with clients throughout the process. Retention and Growth: - Working to diminish client churn and promote retention through proactive engagement and support. - Identifying opportunities for upselling and cross-selling additional products/services. - Assisting in the renewal process by providing clients with the necessary information and support. To be successful in this role, you should have a Bachelor's degree in Business, Marketing, Communications, or a related field, along with 1-2 years of experience in a customer-facing role, preferably in client success, account management, or customer support. Excellent communication and interpersonal skills, strong problem-solving abilities, familiarity with CRM software and customer success platforms, ability to manage multiple clients and projects simultaneously, high level of empathy, and a client-first mindset are essential qualities for this position. Additionally, a basic understanding of the industry and the company's products/services will be beneficial.,