Customer Relationship Manager

1 - 6 years

2 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

female candidates only

Key Responsibilities:

  • Manage and optimize CRM systems (e.g., Salesforce, Zoho, HubSpot)
  • Segment customer data for targeted campaigns and personalized outreach
  • Coordinate with sales, marketing, and support teams to ensure unified customer experience
  • Monitor CRM campaign performance and generate actionable reports
  • Resolve customer queries and ensure timely follow-ups
  • Maintain data accuracy and compliance with privacy regulations
  • Support loyalty programs and retention strategies

Required Skills:

  • Proficiency in CRM software and Excel
  • Strong communication and interpersonal skills
  • Analytical mindset with attention to detail
  • Ability to multitask and manage customer interactions efficiently
  • Familiarity with email marketing and customer segmentation
  • Team collaboration and problem-solving abilities

Qualifications:

  • Bachelors degree in Marketing, Business Administration, or related field
  • 13 years of experience in CRM, customer service, or marketing
  • Female candidates only (diversity hiring initiative)

  • FOR MORE DETAILS CALL :- HR JYOTI (9039496646)


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