Customer Relationship Manager

Position: Customer Relationship Manager
Location: Chennai
Experience: 0-2 years

About the Role:
One of our client in Chennai is seeking a Customer Relationship Manager to a multi-specialty Hospital to enhance patient engagement and strengthen long-term relationships with both individual and corporate clients. The ideal candidate will be responsible for improving the overall patient experience and supporting the hospital’s service excellence initiatives.

Roles & Responsibilities:

As a Customer Relationship Manager, you will:

• Build and maintain strong relationships with patients, attendants, corporate partners, and other key stakeholders.
• Act as the primary point of contact for patient queries, feedback, and service-related concerns.
• Coordinate with departments to ensure timely and seamless patient care.
• Follow up on patient leads, inquiries, and appointments to ensure high service satisfaction.
• Facilitate onboarding for new corporate clients, including explaining services and assisting in documentation.
• Work alongside the marketing and business development teams to support service promotions and patient retention initiatives.
• Prepare and maintain client interaction reports and ensure timely resolution of issues.
• Conduct regular visits or follow-ups with corporate clients to understand needs and ensure service alignment.

Preferred Candidate Profile:

• Experience in client servicing and customer relationship roles, preferably in the healthcare or service industry.
• Strong communication, interpersonal, and problem-solving skills.
• Proactive, empathetic, and patient-focused mindset.

Qualifications & Eligibility:

• Master's degree in Hospital Management, Business Administration, Marketing, or related field.
• Freshers with strong communication skills and a passion for patient care are also encouraged to apply.

Salary Package: 2.16- 2.4 LPA with performance based incentives and bonuses.

Job Type: Full-time

Pay: ₹216,000.00 - ₹240,000.00 per year

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently working?
• What is your Current CTC?

Work Location: In person