Customer Relationship Manager

1 - 3 years

2 - 3 Lacs

Posted:18 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

- Manage and maintain accurate customer data in the CRM system

- Ensure timely follow-up with customers through phone, email, and other channels

- Analyze customer interactions and provide insights to improve customer satisfaction and retention

- Collaborate with sales and marketing teams to align CRM strategies with business objectives

- Generate reports and metrics to track customer engagement and sales performance

- Provide excellent customer service and support to resolve customer queries and issues

- Continuously update and refine CRM processes to improve efficiency and effectiveness

Preferred candidate profile

- Female candidates preferred

- 1-3 years of experience in CRM or a related field

- Excellent English communication skills (verbal and written)

- Strong analytical and problem-solving skills

- Ability to work independently and as part of a team

- Strong attention to detail and organizational skills

- Ability to meet sales and customer satisfaction targets

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