Customer Relationship Manager (CRM)

Job Title: CRM
Company: NARAYAN ALUMINIUM ALLOY PRIVATE LIMITED
Location: Bhubaneswar
Vacancies: 05
Salary: ₹12,000 – ₹15,000 per month
Preference: Female Candidates Preferred

Job Description:

NARAYAN ALUMINIUM ALLOY PRIVATE LIMITED is looking for dynamic and customer-focused CRM (PEB) executives to manage and enhance customer relationships in the Pre-Engineered Building (PEB) segment. Ideal candidates should possess good communication skills, a basic understanding of PEB or related sectors, and a customer-centric mindset.

Key Responsibilities:

• Handle customer inquiries, follow-ups, and relationship management for PEB projects.
• Interact with customers via phone, email, and messaging platforms
• Provide accurate product and service-related information
• Address and resolve customer queries and issues promptly
• Update and manage customer information in CRM software
• Ensure data accuracy and proper organization across platforms
• Assist in preparing CRM reports and customer data summaries
• Monitor customer interactions and identify trends for service improvements
• Support the sales team in follow-ups, lead tracking, and documentation
• Assist in executing marketing campaigns and outreach activities
• Build and maintain strong relationships with customers
• Gather and report customer feedback for continuous improvement
• Participate in CRM and communication skill development sessions
• Stay updated with industry trends, tools, and customer service best practices

Requirements:

· Bachelor’s degree in business administration, Marketing, or a related field.

· Experience: 0–1 year in customer service, CRM, or relevant role.

· Languages: Must be able to communicate in Odia, Hindi, English. Spceial Preferance for Telugu, Tamil & Bengali.

· Basic knowledge of the PEB industry preferred (training can be provided).

· Proficiency in MS Office and basic CRM tools.

· Strong verbal and written communication skills.

· Well-organized and detail oriented.

· Freshers are welcome to apply.

Working Hours:

• Full-time | 6 Days a Week

How to Apply:

Interested candidates can send their resume to: 9040998414

NARAYAN ALUMINIUM ALLOY PRIVATE LIMITED is an equal opportunity employer. We encourage female professionals to apply and grow with us in a supportive and progressive work environment.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift
• Fixed shift

Work Location: In person