Customer Relationship Executive

Company Overview

Gamut HR Solutions, located in Hyderabad, specializes in job placement services. With a small team of 2-10 employees, Gamut HR Solutions is committed to connecting candidates with the right job opportunities.

Job Overview

We are seeking a skilled Customer Relationship Executive to join our team in Hyderabad. This is a full-time, junior-level position. The ideal candidate will have 1 to 3 years of experience in similar roles. The goal is to enhance customer satisfaction and ensure our clients' needs are met effectively.

Qualifications and Skills

• Proficiency in CRM Software to efficiently manage customer data and interactions (Mandatory skill).
• Strong customer service skills to handle client inquiries professionally and promptly (Mandatory skill).
• Excellent verbal and written communication abilities to ensure clear and effective communication with clients (Mandatory skill).
• Active listening skills to understand and address client needs effectively, ensuring customer satisfaction.
• Client retention strategies to maintain and enhance ongoing relationships with customers, boosting long-term engagement.
• Lead generation techniques to identify and attract potential clients, expanding the customer base.
• Strong problem-solving skills to address and resolve client issues efficiently and effectively.
• Attention to detail and organizational abilities for accurate client information management and follow-ups.

Roles and Responsibilities

• Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction.
• Manage customer accounts and information through CRM Software to track interactions and transactions.
• Act as the primary point of contact for client inquiries, resolving issues in a timely and effective manner.
• Coordinate with internal teams to address client needs and expectations, providing relevant solutions.
• Monitor customer feedback and collect data to improve service delivery and client satisfaction.
• Conduct client meetings and presentations to communicate services and address any concerns.
• Identify potential clients and opportunities for business growth through effective lead generation.
• Prepare regular reports on CRM activity and customer feedback to guide decision-making processes.