We are looking for a dynamic and customer-oriented Customer Relationship Executive to join our team. You will be the first point of contact for our clients, responsible for building and maintaining strong relationships, addressing client concerns, and ensuring a seamless customer experience that drives satisfaction and loyalty.

Key Responsibilities:

Build and maintain strong relationships with customers through regular follow-ups and communication
Understand customer needs and ensure they are met with appropriate solutions
Handle client inquiries via phone, email, and chat in a timely and professional manner
Address customer complaints or concerns efficiently, ensuring high client satisfaction
Maintain detailed and updated records of customer interactions in the CRM
Coordinate with internal departments (Sales, Support, Product) to resolve customer issues
Upsell and cross-sell relevant services when appropriate
Gather and report customer feedback to help improve the product and service quality
Ensure timely renewal of services and assist in customer retention initiatives

Key Requirements

A Master degree in Biotech/ Life Science is a must.
0- 6months of experience in customer-facing roles (Customer Service, Sales Support, CRM)
Excellent communication and interpersonal skills
Strong problem-solving skills and a customer-first attitude
Ability to multitask and manage time effectively
Proficiency in using CRM tools (e.g., Zoho, Salesforce) is a plus
Fluency in English (written and spoken); knowledge of regional languages is a plus

Why Join Us?

Collaborative and growth-driven work environment
Opportunity to work with a passionate team committed to customer success
Continuous learning and upskilling opportunities
Performance-based rewards and recognition

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