1122 Customer Interaction Jobs - Page 41

Has in-depth technical knowledge of the Data and Analytics architecture and lifecycle. Engage customers and able to drive solutions in the Data, Analytics & Intelligence technologies. Having a deeper understanding of one of the domains Financial services, Healthcare, Lifesciences, Retail, Consumer goods, would be a definite advantage. Responsible for driving the target achievement for a region/ business unit. Typical Responsibilities: Financial targets for a region/ business unit, from solutioning/ Presales context Understanding of RFI/ RFP floated by customer. Interactions with customers for clarifications, if any. Preparing winning responses that comprises of technical solution, estimations, engagement models and commercials. Defend the response by participating in proposal presentations. Business consultancy: requirements definition, approach paper, technical proposals, identifying prospects. Typical Experience : Minimum 11 + years. Knowledge of defined technology, experience of working in the technology, and flair for consulting

Role & responsibilities We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI's and desired SLA's Shift Open for 24x7 shift work .

Role & responsibilities We are seeking a motivated and enthusiastic Trainee Engineers to join our team of Electronic Surveillance and Cyber Security. This entry-level position is ideal for recent graduates or individuals looking to start their career in the Cyber security and surveillance industry. The successful candidate will receive comprehensive training and hands-on experience in designing, installing, and maintaining Cyber Security Solutions and Electronic Surveillance Systems. Key Responsibilities : Customer Requirement Analysis : Assist in engaging with clients to understand their security needs and requirements. Participate in site surveys to assess the environment and determine the best surveillance solutions. Cybersecurity Implementation & Support: Assist in the deployment, configuration, and management of enterprise-grade firewalls and endpoint security solutions. Support the design of secure network architectures, enforce access control policies, and ensure proactive threat detection and response across client environments. CCTV Layout Design : Support the creation of detailed CCTV system designs and layouts based on customer requirements. Help select appropriate camera types, positions, and coverage areas to ensure optimal surveillance. Cabling and Installation : Assist in planning and executing the cabling infrastructure for CCTV systems. Help install cameras, mounts, and other hardware components at designated locations. NVR Configuration : Aid in setting up and configuring NVRs, ensuring all cameras are properly connected and operational. Assist in implementing necessary settings for recording, playback, and remote access. System Testing and Troubleshooting : Participate in thorough testing of the installed systems to ensure functionality and reliability. Assist in troubleshooting and resolving any issues that arise during installation and configuration. Customer Training and Support : Help provide training to customers on how to use and maintain their CCTV systems. Offer ongoing technical support and maintenance services as needed. Qualifications : Bachelor's degree in Cyber Security, Electronics, Electrical Engineering, Computer Science, or a related field. Basic understanding of Cyber Security, Firewalls, Networking CCTV systems, and cabling. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Willingness to learn and adapt to new technologies. Ability to work independently and as part of a team. Willingness to travel across India What We Offer : Comprehensive training and mentorship. Opportunities for career growth and development. A supportive and collaborative work environment. Competitive salary and benefits package.

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Amazon started in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. It s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers - on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers. We are looking for a Sr. Program Manager (PM III) to join our growing team in Amazon Shipping (SWA) organization! This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make SWA experience for our shippers seamless and delightful. The ideal candidate is excited by product innovation, technology led business excellence, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom. We are seeking an innovative, intellectually curious, results-oriented Sr PM to drive critical programs in our organization. The Sr PM will be in charge of handling all aspects of technical projects within the SWA organization specifically within Shipper support, Billing Payment and Claims and concessions domains , including the following: Identification of product features impacts on the organization as they relate to business requirements. Definition of a cross-functional project plan with well-defined requirement traceability, identification of projects risks to the plan and managing these to conclusion to unblock the software teams. Managing product development estimation/sizing, release milestones scope and schedule identification, effectively communicate project status and suggest changes to use resources more efficiently. Propose solutions to technical constraints using their product and process expertise and experience, as well as provide expertise for escalated quality problems, anticipate bottlenecks in the development cycle. Define strategies, regularly participate in executive meetings to present their progress, and share project updates with customers and stakeholders. The right candidate will possess a strong product/program management background, will have demonstrated experience leading medium to large projects for software product development, and will have a good technology exposure. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr.PM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role. You should also have the ability to hire, coach, and mentor individuals; build a strong cross-functional organization. Be a champion of operational excellence and establish team metrics for that excellence; including a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on program management excellence, show thought leadership, and communicate well to different audiences. - 8+ years of program or project management experience working with distributed teams managing scope, schedule, budget, quality, along with risk and critical path management - 5+ years of working cross functionally with tech and non-tech teams managing SDLC processes, from ideation to release and post release support - Experience using data and metrics to determine and drive improvements - 5+ years of end to end delivery experience, and communicating results, status and deep-dive analysis to senior leadership - Has high standards, dives deep and is result oriented with high sense of ownership and bias for action. - Experience within a Logistics, Transportation, or Delivery Station/Sort Center processes and systems - Experience working directly with distributed engineering teams - Highly analytical, detail oriented and good business sense; good in managing new ideas and creative solutions - Experience working with medium to large scale data analytics, reporting systems (i.e. SQL, Tableau, PowerBI, Hubble) - Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership - Exposure to finance, billing, payments, accounting and taxation processes or customer support is desirable, building sustainable processes and coordinating release schedules

Min 1 yr Exp required in International Voice Process Graduation (Must) Excellent communication skills CTC - 5 - 5.75 LPA + Allowances + Incentives Notice Period - Immediate - 30 days Email - nidhivghrs@gmail.com +91 8690900776 Perks and benefits 2 Way Cab facility

About The Job We are looking for an experienced candidate to lead our fast growing Toolroom team. If selected, the candidate will be in charge of leading all team members - Sr. Tool Maker, Designer, Programmer & Operators. The leader must ensure all toolroom projects are completed on time as per customer requirements. The person will be accountable for the Profitability of the toolroom vertical. Roles and Responsibilities Candidate must have experience with mould concept design to arrive at Budgetary quote Complete feasibility analysis & costing for all RFQs Work with Sales & Marketing to convert RFQs into POs Review of all mould design using Solidworks Identify good vendors, negotiate , complete activities on time & with budget Complete development of New Moulds on time, within budget, and hand over to production with all relevant documentation Ensure all Toolroom team members are performing as per expectations Responsible for training & retaining of toolroom team IATF 16949 Documentation to be prepared and maintained Daily, weekly & monthly plans to be prepared for preventive/ breakdown maintenance of moulds, toolroom machines Must coordinate with other toolroom vendors Must regularly & Independently review machining hour calculation & utilization Must be able to identify problems, give solutions to prevent delays in deliverables Must be able to work without supervision & capable of reporting to management Desired Candidate Profile DPMT Diploma in Plastic Mould Technology with PD PMD from CIPET/NTTF /GTTC Min. 18 ~ 25 years of experience in design and manufacture of plastic injection/ thermoset moulds Must have experience managing projects involving manufacturing IM moulds & mould finishing including activities such as laser etching, chemical etching etc Fluent in MS OFFICE (Primarily MS Excel) Good Communication Skill (English 3/5 || Tamil 4/5) Must be within 40 mins by bike ride to the factory or willing to relocate Perks and Benefits Company compensation package , for the right candidate, will be higher than industry average Company will provide statuary benefits Company will provide canteen facilities at subsidized rates

Medicine moves too slow. At Velsera, we are changing that. Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights. Velsera provides software and professional services for: AI-powered multimodal data harmonization and analytics for drug discovery and development IVD development, validation, and regulatory approval Clinical NGS interpretation, reporting, and adoption With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries! Position Overview: We are seeking a highly experienced and visionary Vice President of Engineering to lead our tech teams and drive the strategic direction of our technological development. The ideal candidate will have extensive experience in managing large-scale SaaS platforms, driving structural and operational transformation in organizations, driving programs that upskill and cross skill people, creating operational and engineering excellence frameworks and a deep understanding of our core technologies, including Java, .NET,, AWS, Kubernetes, RDS, etc. While Velsera is a remote first company, our preference is to find a candidate in Pune given most of our technology teams operate out of our Pune office. What will you do? Be a thought leader in transforming and modernizing engineering systems into technology lead digital products with modularisation, separation of concerns balanced with having the right amount of micro services. Own and drive resourcing and roadmap decisions with stakeholders balancing tech investments, regulatory obligations, and allocation of investments towards various revenue streams such as licensing revenue and customization asks. Owns transitioning of vendor staffed team to Velseras internal teams either via transfer model or hire in and build in parallel. Delivers exceptional, high-quality software products across multiple teams spanning across modular products under one broad digital product umbrella (think Salesforce/Office) Regional leadership for Engineering in India with potential dotted line reporting responsibilities for wider tech. Creates scalable frameworks to manage incoming requests into the tech, prioritize and roadmap them while working with delivery and product organizations Define how tech can add to Velseras moat and develop and implement the strategic technology roadmap. Work closely with stakeholders to align technology initiatives with business objectives. Communicate the technology strategy and progress to stakeholders, including the executive team. What do you bring to the table? Deep expertise in modern tech stacks : Proficient in technologies such as Java , .NET , AWS , Kubernetes , and RDS . Cloud-native development experience , especially in designing and scaling SaaS platforms . Strong understanding of software architecture principles : modularization, microservices, separation of concerns, and scalability. Proven track record in senior engineering leadership roles , preferably VP-level or equivalent. Experience in defining and executing strategic technology roadmaps aligned with business goals. Ability to lead large, distributed engineering teams while maintaining high performance and alignment. Experience driving large-scale structural and operational transformations in tech organizations. Skilled in transitioning from vendor-based models to in-house engineering teams . Demonstrated success in implementing engineering excellence frameworks and agile transformation initiatives. Strong background in upskilling, cross-skilling , and building high-performing teams . Ability to attract, retain, and develop top engineering talent across geographies. Experience leading organizational development programs that align team growth with evolving business needs. Comfortable working at the intersection of technology, product, and business . Experience in balancing multiple revenue streams such as licensing and customization work. Excellent communication and executive reporting skills. Capable of translating complex technical topics into business-relevant narratives for C-level stakeholders. Proven ability to align engineering goals with broader business strategies and communicate progress effectively. Key Competencies: Strategic Technology Leadership Proven ability to define, communicate, and execute a long-term technology vision aligned with business goals, while modernizing legacy systems into scalable, modular digital platforms. SaaS Platform Expertise & Cloud Architecture Deep technical knowledge and hands-on experience in managing large-scale SaaS platforms using technologies such as Java, .NET, AWS, Kubernetes, and RDS, with a strong focus on operational efficiency and scalability. Organizational Transformation & Talent Development Experience in driving structural and cultural change through upskilling/cross-skilling initiatives, transitioning vendor teams to in-house capabilities, and fostering engineering excellence across distributed teams. Product & Engineering Delivery Excellence Demonstrated ability to deliver high-quality software across multiple teams, manage complex product portfolios, and implement frameworks that balance innovation, tech debt, compliance, and business priorities. Cross-functional Collaboration & Stakeholder Management Strong track record of working with cross-functional stakeholders product, delivery, and executive leadership to align technology roadmaps with business outcomes and communicate progress effectively. Our Core Values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality . We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve . We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin or ancestry.

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner Major accountabilities: Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships -Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions . Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Minimum Requirements: Work Experience: Established Network to target Customer Group desirable. Sales in Healthcare / Pharma / related business. Skills: Account Management. Commercial Excellence. Communication Skills. Compliance. Conflict Management. Cross-Functional Coordination. Customer Insights. Ethics. Healthcare Sector. Influencing Skills. Negotiation Skills. Selling Skills. Technical Skills. Languages : English.

-The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. Major accountabilities: Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships. Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis -Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customer s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Work Experience: Established Network to target Customer Group desirable. Sales in Healthcare / Pharma / related business. Specific Product knowledge desirable. Skills: Account Management. Commercial Excellence. Communication Skills. Compliance. Conflict Management. Cross-Functional Coordination. Customer Insights. Ethics. Healthcare Sector. Influencing Skills. Negotiation Skills. Selling Skills. Technical Skills. Languages : English.

The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. Key Responsibilities Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences. Engage and Build Relationships. Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis. Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) Develop Deep Customer Insights and Understanding -Gather insights on the customer s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans Deliver Value to Customers and Patients-Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Role Requirements: Established Network to target Customer Group desirable. Cross-Functional Coordination. Able to understand changing dynamics of Pharmaceutical industry. Market Knowledge and Network is desirable. Pre-launch activities. Sales in Healthcare / Pharma / related business.

We are looking forward to hire Salesforce Sales Cloud Professionals in the following areas : 7 + years experience with the customer engagement platform, emphasizing your ability to manage leads, track sales activities, and improve customer interactions using its features. Should be able to focus on showcasing proficiency in using SalesIQ for lead generation, sales pipeline management, and driving sales results. Should be proficient in Lead Management/Sales growth Sales Pipeline Management/Efficiency gains Customer Interaction/Satisfaction Reports and Analytics Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Amazon Payments mission is to build the most trusted, intuitive, and accessible payment experience on earth. We enable new and existing shoppers anywhere in the world to pay, on and off Amazon, using their preferred payment method that works in the ways in which they are accustomed. We delight our non-shopping customers such as Sellers, developers, and internal Amazon businesses with seamless, supported experiences. We provide technology solutions that are portable and expandable across businesses, services, and points of customer interaction. We are the stewards of Amazon s cash register, delivering top line growth through improved conversion, and free cash flow through lower direct costs and reducing operational overhead. We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for Payment methods choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce product and services platform. Responsible for the overall development life cycle of the solution and manage complex projects with significant bottom line impact Work with product managers in developing a strategy and road map to provide compelling capabilities that helps them succeed in their business goals. Work closely with senior engineers to develop the best technical design and approach for new product development. Instill best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules. Project management - prioritization , planning of projects and features, Stakeholder management and tracking of external commitments Operational Excellence - monitoring operation of production services Career management and development of direct reports He/she should be able to operate in a very fast paced environment where time to hit market is super critical. They would need to also balance technical leadership with savvy business judgment to make the right decisions about technology choices. - 10+ years of engineering experience - 5+ years of engineering team management experience - 10+ years of planning, designing, developing and delivering consumer software experience - Experience partnering with product or program management teams - Experience managing multiple concurrent programs, projects and development teams in an Agile environment - Experience partnering with product and program management teams - Experience designing and developing large scale, high-traffic applications

Responsibilities: Contact potential customers via telephone to introduce our products/services. Explain the features and benefits of our offerings to potential customers. Follow up on leads generated through various channels. Handle customer inquiries and provide relevant information. Maintain accurate records of customer interactions and transactions. Meet daily, weekly, and monthly sales targets. Build and maintain a positive relationship with customers. Collaborate with the sales team to identify opportunities for upselling or cross-selling. Stay updated on product/service knowledge and industry trends. Provide feedback to the management regarding customer concerns and market trends. Requirements: Proven experience as a Telecaller or similar customer service/sales role. Excellent communication skills, both verbal and written. Ability to convince and persuade potential customers. Strong negotiation and interpersonal skills. Good organizational and time management abilities. Ability to work in a fast-paced environment. Basic computer skills and familiarity with CRM systems. High school diploma or equivalent; additional education or certification in sales or marketing is a plus. Fluent in multiple languages is an advantage. Positive attitude and willingness to learn and grow within the role.

MongoDB s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places - all in a day s work! MongoDB PS exists to support the development of our customers vision, accelerate customers time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. As the Senior Technical Project Manager, you will work in conjunction with the team s Technical Lead to lead a small Agile team responsible for migrating a customer s legacy Java application to a modern cloud-based architecture running on MongoDB. The team will use the latest genAI tools and approaches to accelerate the migration process. You will also be responsible for liaising with customers and internal stakeholders, managing concerns and potential resolutions, and guiding the team towards success. The Agile team will be required to be innovative in deriving solutions to unseen challenges, and you will foster a culture of innovation and collaboration within the team. The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023, growing to roughly $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB, we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations Agile mindset with an understanding of SCRUM/Kanban processes Able to support a project team consisting of onsite, co-located and remote team members Be able to proactively identify and remove impediments Manage project risks and issues Define and refine project team s Way of Working Streamline communications between the project team and project stakeholders Able to manage expectations of project stakeholders, where the majority are leaders within the organization Operate in a small, dynamic, fast-growing team, able to be self-sufficient with an ability to have a can-do attitude and make oneself accountable Act as a liaison between the customer, project team and the rest of MongoDB (sales, customer success, support, product and engineering) throughout an engagement Create plans and priorities for both project delivery and customer resources. Guide customer as well as project team members to a successful business outcome by managing the client relationship and setting and managing customer expectations during implementations Establish and lead recurring project status or governance meetings, including preparation of materials and working with customer project manager and key internal and external stakeholders to review key project information and maintain visibility and accountability Periodically report, in a concise and actionable manner, project status both internally as well as to the customer and document project progress as per established best practices (meeting minutes, project plan updates, weekly status reports) Manage escalations or critical situation Assist with scoping of solution and project scope definition Adopt a consultative and prescriptive approach that inspires trust and confidence Be intrigued by the possibilities of genAI to assist in accelerating the delivery of projects Requirements 5+ years of project management experience with enterprise-scale software solutions, large-scale software engineering or consulting services delivery experience preferred Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner) Demonstrated belief in the power of stakeholder management and communications; track record of affecting change through stakeholder engagement Services delivery experience with development or operation teams is a plus Ability to travel and work on customer sites for a number of continuous weeks Nice-to-have skills Experience as a SCRUM master Experience in managing projects with a high degree of uncertainty (research and innovation) Experience in delivering software development projects (ideally modernization of a legacy application) Experience with JIRA / Project tools Successful candidates will engage with customer systems and may be exposed to highly confidential customer data, including but not limited to non-public information. For this reason, and due to the nature of the highly regulated industry in which our customers operate, successful candidates may be subject to enhanced background checks, security screenings, and possible constraints around the trading of securities. Successful candidates will understand these requirements and be willing to participate in enhanced screenings and constraints as required by MongoDB and its customers in connection with this role. To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world! MongoDB is an equal opportunities employer. Requisition ID 2263145366

Customer Support Lead Desired Profile Required: 6+ years of experience in Customer Account Management and Growth, Service and support. Should have excellent written and verbal communication, interpersonal and negotiation skills. Understanding about ERP/CRM software products, Saas, Cloud software is important. In depth knowledge and experience of Software Implementation /demonstration and training to the end users. Expert in handling customer queries, complaints, Wishlist. Strong team player, customer focussed and logical thinker. Key Roles & Responsibilities: New Customer onboarding, training and Go live. Growing Renewal/Retention, upselling and cross selling. Reduce customer churn with excellent customer management and support. Key point of contact for Sales and Customers during Onboarding and renewals process. Ensure desired outcomes are achieved for the customers and ensuring customer delight. Provide feedback and insights from customers to Management and other teams for improvements and increasing efficiency and productivity. Revenue generation through renewals, up sells, and cross sells and identifying new market areas. Must be excellent trouble shooter and comfortable in basic coding and resolving issues independently or with team as may be required. Track & monitor customer status, progress and growth. Create and share educational resources, training, Product demos and best practices. Having experience 4 years in account management and customer support primarily in SaaS products or services. Knowing the product in and out is crucial & Technical skills are important, as manager should know how to persuade customers to adopt new technologies or adjust the tool to their needs. Should be able to lead and coordinate with a team of Technical Support executives. Must be a go-getter and enthusiastic in working in start-up, driven and results oriented Culture.

Account Executive, Inside Sales The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Join us to do the best work of your career and make a profound social impact as an Account Executive, Inside Sales on our Inside Sales Team in Bangalore . What you ll achieve As an Inside Sales Account Executive, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding. You will: Gain new accounts and seek opportunities in your account territory Manage small- to medium-sized accounts Stay informed of industry trends to help resolve specific market challenges Recommend business solutions supported with data Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements 1+ years of experience in IT hardware sales Ability to articulate the value proposition of our product/service offerings Potential to use multiple sales tools simultaneously to complete sales transactions Ability to establish relationships with customers and partners Desirable Requirements 1+ years relevant experience Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 30-May-25

Account Executive, Inside Sales The Dell Technologies portfolio of emerging technologies is enough to get your pulse racing. But our customers are our heartbeat and deserve human interaction that is special and unique to their technological needs. Our Inside Sales Account Manager team is the driving force behind our high-level customer interaction. Join us to do the best work of your career and make a profound social impact as an Account Executive, Inside Sales on our Inside Sales Team in Bangalore . What you ll achieve As an Inside Sales Account Executive, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding. You will: Gain new accounts and seek opportunities in your account territory Manage small- to medium-sized accounts Stay informed of industry trends to help resolve specific market challenges Recommend business solutions supported with data Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements 2+ years of experience in IT hardware sales Ability to articulate the value proposition of our product/service offerings Potential to use multiple sales tools simultaneously to complete sales transactions Ability to establish relationships with customers and partners Desirable Requirements 2-4 years relevant experience Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13-June-25

4R Investments Pvt. Ltd. is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge Adhere to schedules and work efficiently under pressure to meet deadlines

Job Details: The Senior Development Engineer is an experienced professional who leads software development projects and teams. They are responsible for designing and architecting software solutions, providing technical guidance and mentorship to team members, and ensuring the successful delivery of software products. Senior Development Engineers also collaborate with stakeholders to define project requirements, manage project timelines and resources, and drive continuous improvement in software development practices. Essential Duties and Responsibilities: Delivers high-complexity development or automation tasks as part of a team. Documents code. Ensures the team follows established software product engineering practices related to software development. Works under moderate supervision with access to assistance for work assignments not covered through established guidelines. Acquires solid knowledge and develops specialized skills. Establishes individual priorities when supporting projects and/or processes. Perform other assigned job-related duties that align with our organizations vision, mission, and values and fall within your scope of practice. Design and Development: Designing, coding, and debugging applications in various software languages or tools. Developing software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes. Testing and Maintenance: Performing unit testing and integration testing. Maintaining and improving existing codebases and peer review code changes. Troubleshooting and resolving software defects and issues. Collaboration: Collaborating with cross-functional teams, including product managers, designers, and other engineers, to define, design, and ship new features. Participating in code reviews and providing constructive feedback to peers. Documentation: Writing and maintaining technical documentation to describe program development, logic, coding, testing, changes, and corrections. Research and Development: Keeping up to date with the latest industry trends and technologies to ensure the company remains competitive. Conducting research to discover new technologies and tools to improve efficiency and performance. Project Management: Participating in project planning, including estimating timeframes and resource requirements. Managing tasks and deadlines to ensure timely delivery of projects. Security and Compliance: Ensuring software security and compliance with industry standards and regulations. Implementing data protection and security measures. Customer Interaction: Interacting with customers or end-users to gather requirements and provide support. Translating customer requirements into technical specifications. Continuous Improvement: Continuously improving development processes and methodologies. Engaging in continuous learning and professional development. Qualifications: Education: Bachelor s, Master s Degree, or a significant amount of relevant experience. Computer Science, Computer Engineering, Information Systems, Quantitative or Engineering Field preferred. Experience: 3+ years of relevant and practical experience. Special Skills: Programming (proficient in multiple languages or software tools) Design patterns in multiple front-end and back-end frameworks Proficient in Data Engineering Proficient with Infrastructure as Code (IaC) Proficient with Version Control, DevOps & CICD Technical Writing and Diagramming Analysis (Technical, Business, or Data) Soft Skills: Communication: Providing technical guidance and mentorship. Problem-solving: Designing and architecting software solutions. Mentoring: Providing guidance to junior team members. Leadership: Leading software development projects and teams. Collaboration: Working with stakeholders to define project requirements. Continuous Learning: Staying updated with industry trends and technologies. Creativity: Innovating new approaches to development design and optimization. Relocation Assistance Eligible: No Work Shift: Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We are hiring a Sales Executive with a strong science background to drive sales, build client relationships, and provide technical support to achieve business growth. Key Responsibilities: Sales Strategy Development: Develop and execute sales strategies to meet or exceed sales targets. Understand the scientific market landscape and customer needs to tailor solutions and approaches. Product Knowledge and Demonstrations: Utilize scientific expertise to present and demonstrate products/services to potential clients, answering any technical questions. Provide clear and concise product explanations and applications. Lead Generation and Qualification: Identify and generate new business opportunities within the scientific and healthcare sectors. Qualify leads, assess potential, and follow up on prospects to convert into sales. Client Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and prospects. Understand customer needs and provide tailored solutions, ensuring satisfaction and fostering long-term partnerships. Market Research: Stay up-to-date with market trends, competitors, and new scientific advancements to identify potential opportunities. Utilize knowledge of industry regulations and trends to offer insights and guidance to clients. Sales Reporting and Documentation: Maintain accurate records of all sales activities, client interactions, and forecasts using CRM tools. Provide regular reports on sales performance, market trends, and customer feedback to management. Collaboration: Work closely with the marketing, product development, and customer support teams to provide customer insights and feedback. Participate in internal meetings and cross-functional initiatives to improve product offerings and sales processes. Negotiation and Closing Sales: Negotiate pricing, terms, and contracts with clients, ensuring mutual benefit while meeting company objectives. Close deals effectively, ensuring timely and smooth execution. Qualifications: Bachelors or Masters degree in a scientific discipline (e.g., Biology, Chemistry, Life Sciences, Biomedical Engineering, etc.). Proven sales experience in a scientific or technical field (ideally 2+ years). Strong understanding of scientific concepts, products, and services. Excellent communication, presentation, and negotiation skills. Ability to translate technical details into understandable benefits for clients. Self-motivated, target-driven, and results-oriented with a proactive attitude. Proficient in using CRM software and Microsoft Office Suite. Strong problem-solving skills and attention to detail. Desirable Skills: Experience in the medical, pharmaceutical, or laboratory equipment sectors. Understanding of the regulatory landscape in scientific industries. Ability to work in a fast-paced, evolving environment. Knowledge of digital tools for sales enablement and customer engagement.

1. Minimum 8 year experience in processing (Dept. worked : production/Maintenance) or machine manufacturing field (Dept. worked : Testing/service/application) 2. Stay : within radius of maximum 50 km of company 3. Education qualification : DPE,DME,CIPET- Mold / plastics, BE-Plastics, Mechanical 4. Knowledge : IMM process, Maintenance 5. Salary : based on his existing salary 6. Technical Knowledge of Machinery, Application Engineering, Troubleshooting and Problem-Solving Skills, Customer Interaction and Support, Communication Skill, Team work

Hands-on experience in AutoCAD software in designing accurate and detailed drawings for mechanical products. Reading and interpreting engineering drawings and Preparing 2D/3D drawings of the Architectural products. Clients interaction for Design

Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Standardizing the customer service delivery of an organization. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers feedback to the team. Interacting with customers to determine whether they have a desirable and shareable experience. Helping every customer service professional improve. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals.

Business Information: Our Indian Operations Centre (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. Your responsibilities: To be part of all phases of delivery, which includes design, maintenance, testing, integration, verification, and deployment of the software functions needed for safe and reliable operations of plants and transmission links, with the opportunity to also travel internationally for short assignments to our sites for Commissioning and costumer meetings Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Set up and maintain control and protection lab environment for HVDC Base projects. Develop Control and Protection Functions / Solutions for future HVDC technologies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your colleagues and the business. Your background: B. E/ B. Tech in Electrical Engineering with 1-5 years experience or Master s degree as Electrical Engineering, Power Systems, High Voltage. You should have knowledge in Power System fundamentals, Substation Control Protection You should have knowledge in HVDC System Knowledge, Control Protection Basic knowledge on IEEE / IEC standards. Knowledge Experience MS Office Word, Excel Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .