Customer Excellence Lead Pricing

The role of Aviation Customer Excellence Team Member involves working as part of the aviation customer excellence teams to facilitate efficient and effective processes within order-to-cash operations. This position plays a crucial role in managing pre-sales and post-sales activities, pricing administration, projects, and continuous improvement efforts. In addition, the responsibilities include system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. The individual is expected to have a minimum of 5 years of proven experience in managing and delivering pricing administration activities within set SLAs using the PROS pricing system. They should be adept at identifying and implementing continuous improvements to enhance customer experience and increase Aviation efficiency. The role also involves supporting queries and dispute management, acting as a super user for specific Aviation systems, and may require shift work. Candidates for this position should possess a Bachelor's degree or equivalent experience with a successful track record in process excellence or similar supporting roles. Strong interpersonal and communication skills are essential, along with the ability to build relationships and influence individuals at all levels. The ideal candidate should have experience in analysing and developing complex processes and effectively communicating these to customers and internal colleagues. Previous experience in pricing administration activities is required, and familiarity with commercial and general aviation business is preferred. Moreover, candidates should have knowledge of data and systems, including experience with PROS, Salesforce, SAP, and Appian systems. An understanding of agile methodology is advantageous, and fluency in English is mandatory. The position does not involve travel, and relocation assistance within the country is available. In summary, the Aviation Customer Excellence Team Member plays a key role in driving business process improvement, ensuring efficient order-to-cash operations, and enhancing the overall customer experience within the aviation sector. The position requires a combination of technical expertise, analytical skills, and strong communication abilities to support the goals of the aviation business effectively.,