3 Internal Alignment Jobs

As bp transitions to an integrated energy company, you must adapt to a changing world and maintain driven performance. bps customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC. We play to win, and our customers" success is our business. The Sales Support Associate provides support to the assigned area and works within the TA Fleet team to ensure an outstanding customer experience for our many fleet customers and channel partners. It is an interactive and fast-paced position with broad connectivity to various parts of the business. The position is vital in assisting in maintaining a high level of service for current customers, business development execution, and support of new account generation. This role works across multiple customer channels, with cross-functional bp teams and external customers in direct support of driving the Sales strategy: the goal of winning versus our competitors through process sustainability, customer operational excellence, and performing brand and customer growth strategies across all channels of trade. In this role, you will be responsible for executing and coordinating Sales Manager deal negotiations, account planning, account reviews, and gathering customer and industry insights. You will project handle the coordination of customer set up requests in ABS and Salesforce with various cross-functional teams, resolve process and time management issues, and ensure successful execution. Additionally, you will run daily sales operational issues, assist in managing customer contractual commitments, and support various assigned tasks such as triage of group emails, fuel rebate processing, and conference/trade show tasks. You will be the single point of contact for building customer relationships and managing marketing programs, offer delivery, volume demand forecasting, and account-profile management while ensuring bp's safety, risk, and compliance culture and expectations are met. To be successful in this role, you should have 2-5 years of experience supporting Sales, Supply, Marketing, and/or finance organizations, advanced Microsoft Office skills (especially Excel and PowerPoint), proven project management and/or coordination experience, and familiarity with SAP and Salesforce. Knowledge of Power BI, Big Data Analytics, US commercial and contractual terms, US Fuels and convenience, US geography, and proficiency in written and verbal communication in English are essential. Furthermore, you must possess critical thinking skills, foundational knowledge of accounting principles, customer and account relationship management skills, and risk mitigation abilities. This role involves working closely with the Fleet Sales team, Customers, bp Legal, Marketing, Supply, Demand Management, Customer Excellence Team, Technology Team, Franchise Team, bp Pulse, and bp Corp Tax Team. Negligible travel is expected, and the shift timing is from 5:30 pm to 2:30 am IST. Relocation assistance is available within the country, and remote working is not an option for this position. Your skills in channel management, customer promise execution, customer segmentation, customer service design, delivering an effortless customer experience, demand management, digital fluency, internal alignment, negotiating value, offer and product knowledge, operational pricing, sales forecasting/demand planning, sector, market, customer, and competitor understanding, and using insights dashboards will be utilized in this role.,

The role of Aviation Customer Excellence Team Member involves working as part of the aviation customer excellence teams to facilitate efficient and effective processes within order-to-cash operations. This position plays a crucial role in managing pre-sales and post-sales activities, pricing administration, projects, and continuous improvement efforts. In addition, the responsibilities include system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. The individual is expected to have a minimum of 5 years of proven experience in managing and delivering pricing administration activities within set SLAs using the PROS pricing system. They should be adept at identifying and implementing continuous improvements to enhance customer experience and increase Aviation efficiency. The role also involves supporting queries and dispute management, acting as a super user for specific Aviation systems, and may require shift work. Candidates for this position should possess a Bachelor's degree or equivalent experience with a successful track record in process excellence or similar supporting roles. Strong interpersonal and communication skills are essential, along with the ability to build relationships and influence individuals at all levels. The ideal candidate should have experience in analysing and developing complex processes and effectively communicating these to customers and internal colleagues. Previous experience in pricing administration activities is required, and familiarity with commercial and general aviation business is preferred. Moreover, candidates should have knowledge of data and systems, including experience with PROS, Salesforce, SAP, and Appian systems. An understanding of agile methodology is advantageous, and fluency in English is mandatory. The position does not involve travel, and relocation assistance within the country is available. In summary, the Aviation Customer Excellence Team Member plays a key role in driving business process improvement, ensuring efficient order-to-cash operations, and enhancing the overall customer experience within the aviation sector. The position requires a combination of technical expertise, analytical skills, and strong communication abilities to support the goals of the aviation business effectively.,

The role of Aviation Customer Excellence Team Lead involves working as part of the aviation customer excellence teams to enable efficient and effective processes by playing an integral part in order-to-cash operations. This includes managing pre-sales and post-sales activities, pricing administration, projects, continuous improvement, system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. The primary goal is to drive business process improvement by measuring existing business processes" efficiency and developing sustainable, repeatable, and quantifiable improvements. Key Responsibilities: - Managing the aviation pricing team of approximately 6 members. - Acting as a Subject Matter Expert for complex deals to support aviation internal stakeholders. - Supporting global project implementation through providing process and systems input. - Providing input, support, and challenge to projects requiring pricing expertise. - Identifying and driving continuous improvements in customer experience and Aviation efficiency within the team. - Supporting queries and dispute management, driving corrections and improvements in pricing administration to support an effective order-to-cash process. - Managing and delivering pricing administration activities within the PROS pricing system, including price setup of price agreements and market prices. - Establishing team KPIs to monitor all tasks related to pricing administration within the team. - Some shift work may be required. Qualifications and Experience: - Proven experience of 8 to 10 years, including 5 years in a Team Lead capacity. - Bachelor's degree and/or equivalent experience with a successful track record in process excellence or similar supporting roles. - Strong interpersonal and communication skills with the ability to build relationships and influence at all levels. - Experience in analyzing and developing complex processes and successfully articulating these to internal partners aligning with the business strategy. - Data and systems knowledge, including a good understanding or experience of PROS, Salesforce, SAP, and Appian systems (advantageous). - Good knowledge of commercial and general aviation business is preferable. - Ability to demonstrate strong cross-cultural relationship-building skills. - Understanding agile methodology is an advantage. - Fluency in English mandatory. Shift Timing: Rotational Shifts Travel Requirement: No travel is expected with this role Relocation Assistance: This role is eligible for relocation within the country Remote Type: This position is a hybrid of office/remote working Skills Required: Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Sales forecasting/demand planning, Sector, market, customer, and competitor understanding, Using insights dashboards,