Customer Care Executive

About Us: Stature 3D is a fast-growing creative brand specializing in customized 3D miniatures and unique home decor products. Our focus is on delivering exceptional customer experiences by combining innovative designs with personalized services. Job Description: We are looking for a dedicated and detail-oriented Customer Service Executive to handle customer inquiries and ensure a seamless service experience. This is a voice role that involves responding to customers through email, chat, and social media platforms. Responsibilities: Respond to customer queries promptly and professionally through chat, email, and other non-voice channels. Provide accurate information about products, order status, and delivery timelines. Resolve customer complaints and escalate issues when necessary. Assist customers in navigating the website, placing orders, and uploading photos for customization. Maintain records of customer interactions in the company database. Collaborate with the logistics and production teams to ensure timely order dispatch and delivery. Strive to exceed customer satisfaction metrics and service quality standards. Requirements: Excellent written communication skills in English and Hindi. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively. Proficiency in using email, chat tools, and basic computer applications. Prior experience in customer service (non-voice) is a plus. Why Join Us? Work in a dynamic and supportive environment. Opportunity to grow with a leading brand in the 3D design industry. Competitive salary and performance-based incentives. How to Apply: Interested candidates can apply directly through Apna or send their resumes via WhatsApp to +91 7007686324. . We look forward to welcoming you to the Stature 3D family!