Customer Care Executive

We are seeking enthusiastic and detail-oriented Chat Support Agents to join our customer service team. In this role, you will be the first point of contact for customers via chat, providing accurate information, resolving issues efficiently, and ensuring a seamless support experience. Key Responsibilities: • Respond promptly to customer inquiries through live chat platforms. • Provide accurate, valid, and complete information using the right tools and resources. • Handle multiple chats simultaneously while maintaining high service quality. • Resolve customer issues efficiently and escalate complex queries to the appropriate department. • Meet daily and weekly performance KPIs (response time, resolution rate, CSAT, etc.). • Maintain a professional and positive tone in all communications. • Collaborate with internal departments to improve overall customer experience. Required Skills and Qualifications: • Education: Minimum Graduation in any discipline. • Experience: 6 months to 2 years in customer service/chat support preferred. Freshers with excellent communication skills may apply. • Typing Speed: Minimum 70 WPM with high accuracy. • Language: Excellent written English with proper grammar and spelling. • Ability to multitask and stay calm under pressure. • Familiarity with CRM systems, ticketing tools, and live chat software is a plus. • Willingness to work in night shifts/rotational shifts, including weekends. Preferred Traits: • Strong problem-solving and decision-making abilities. • Empathetic, patient, and customer-centric mindset. • Tech-savvy with quick learning capabilities. Why Join Us? • Competitive salary and performance incentives • Growth and learning opportunities • Friendly and professional work environment • Modern tools and systems • Job stability and supportive leadership