Job Title: Head of Human Resources – India Operations Location: Navi Mumbai (Airoli), Maharashtra, India Company: Amasa Outsourcing Type: Full-Time · On site /WTH optional Experience Required: 5-7 years in HR, including 3 years in senior leadership roles About Amasa Outsourcing Amasa provides strategic BPO solutions—24/7 chat support, call center services, back‑office operations—for industries like technology, healthcare, finance, and e‑commerce. With ISO‑level security, tailored processes, and a base in Airoli, Navi Mumbai, they help clients drive efficiency, cost saving (up to 40%), and business growth . Position Overview You're the strategic HR leader for Amasa's India operations—heading talent strategies, workforce planning, compliance, and engagement in a fast-growing global BPO that partners with startups and enterprises alike . Key Responsibilities 1. Strategic Partnership & Leadership Act as a trusted advisor to senior leadership; translate business strategy into HR initiatives. Lead organizational design and workforce transformation for scalable growth. 2. HR Operations & Legal Compliance Supervise day-to-day HR operations: employee relations, payroll, HRIS coordination. Ensure full compliance with Indian labor laws and Amasa’s quality/security standards . 3. Talent Management & Development Oversee recruitment, onboarding, succession planning, and retention strategies. Implement continuous learning, performance management, and culture-building programs. 4. Compensation & Benefits Adapt global compensation frameworks locally; lead annual performance and compensation reviews. 5. Employee Engagement & Culture Design and implement engagement initiatives (surveys, town-halls, feedback loops). Maintain Amasa’s core values: People First, Operational Excellence, and Integrity. 6. Global Collaboration & Alignment Liaise with international HR teams to align processes, systems, and messaging across borders. 7. HR Team Leadership Lead, coach, and build a high-performing cross-functional HR team focused on service excellence. Required Qualifications Bachelor’s in HR, Business Admin, or related field (MBA or senior HR certification like SHRM‑SCP/SPHR preferred). 5-7 years of progressive HR experience, including at least 3+ years in senior hr manager. Experience in global organizations. Deep knowledge of Indian labor law and HR compliance. Strong stakeholder management, communication, and strategic execution skills.

We are seeking enthusiastic and detail-oriented Chat Support Agents to join our customer service team. In this role, you will be the first point of contact for customers via chat, providing accurate information, resolving issues efficiently, and ensuring a seamless support experience. Key Responsibilities: • Respond promptly to customer inquiries through live chat platforms. • Provide accurate, valid, and complete information using the right tools and resources. • Handle multiple chats simultaneously while maintaining high service quality. • Resolve customer issues efficiently and escalate complex queries to the appropriate department. • Meet daily and weekly performance KPIs (response time, resolution rate, CSAT, etc.). • Maintain a professional and positive tone in all communications. • Collaborate with internal departments to improve overall customer experience. Required Skills and Qualifications: • Education: Minimum Graduation in any discipline. • Experience: 6 months to 2 years in customer service/chat support preferred. Freshers with excellent communication skills may apply. • Typing Speed: Minimum 70 WPM with high accuracy. • Language: Excellent written English with proper grammar and spelling. • Ability to multitask and stay calm under pressure. • Familiarity with CRM systems, ticketing tools, and live chat software is a plus. • Willingness to work in night shifts/rotational shifts, including weekends. Preferred Traits: • Strong problem-solving and decision-making abilities. • Empathetic, patient, and customer-centric mindset. • Tech-savvy with quick learning capabilities. Why Join Us? • Competitive salary and performance incentives • Growth and learning opportunities • Friendly and professional work environment • Modern tools and systems • Job stability and supportive leadership