58 Customer Analytics Jobs

The Opportunity The Identity and Administration team is looking for a motivated and versatile data analyst to drive Data & Insights for business decision making and growth testing. You will employ data to deeply understand customers through their administrative journey. The ideal candidate will have deep technical skills, a passion for delivering compelling customer analytics, curiosity, comfort with ambiguity, and able to influence partners to drive strategy. What youll Do Lead strategic analytics projects, presenting findings that provide impactful insights for key collaborators. Apply data from various sources to understand customer behavior, including in-product engagement, purchase patterns, and retention. Build compelling narratives to drive action and find opportunities to improve the administration experiences. Develop agile Analysis frameworks to ensure quick and high-quality data insights that advise strategic decisions. Collaborate closely with Product teams to successfully implement the right strategies for Identity-based experiences in fast paced, data-driven environment. Design, implement, and analyze A/B experiments, delivering comprehensive reports and actionable insights to drive product improvements. Partner with enablement and development teams to ensure accurate analytics measurement across existing and new features, supporting data systems. Build and maintain dashboards to facilitate self-serve information access for teams. What you need to succeed A Bachelors degree or equivalent experience in computer science, statistics, physics, or a related field. Technical experience of a similar level will also be taken into account. 5-7+ years of direct experience as a Data Analyst. Deep understanding of statistics and expertise in building, productizing, maintaining, and improving predictive models is preferred. Strong proficiency in querying, manipulating, validating, and analyzing large datasets using SQL or Hive. Experience in ML modeling and data inference is highly desirable. Proficiency with Python, R, or any other scripting language. Experience with data visualization tools such as Tableau or Power BI. Familiarity with Adobe Analytics and Amplitude is a plus. Strong self-starter with a proven track record of delivering business insights that have crafted product strategy. Outstanding communication and teamwork skills to work effectively with multidisciplinary teams. .

Roles and Responsibilities : Develop and maintain complex data models to drive business insights and decision-making across various industries. Collaborate with cross-functional teams to design, develop, and implement data-driven solutions that meet client needs. Provide expert-level support in analyzing large datasets using Python, SQL, and other tools to identify trends, patterns, and correlations. Design and deliver high-quality reports, dashboards, and visualizations to effectively communicate findings to stakeholders. Job Requirements : 4-13 years of experience in data modeling or a related field such as customer analytics or CX consulting. Strong proficiency in programming languages like Python and SQL; ability to work with large datasets. Experience working on projects involving customer segmentation, engagement, and insight generation using advanced statistical techniques.

About this role: Wells Fargo is seeking a Lead Analytics Consultant In this role, you will: Advise line of business and companywide functions on business strategies based on research of performance metrics, trends in population distributions, and other complex data analysis to maximize profits and asset growth, and minimize operating losses within risk and other operating standards Provide influence and leadership in the identification of new tools and methods to analyze data Ensure adherence to compliance and legal regulations and policies on all projects managed Provide updates on project logs, monthly budget forecasts, monthly newsletters, and operations reviews Assist managers in building quarterly and annual plans and forecast future market research needs for business partners supported Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals Lead projects, teams, or serve as a peer mentor to staff, interns and external contractors Required Qualifications: 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Providing business and technical leadership to develop reporting analytics team delivering for Customer & Employee Experience team Responsible for maintaining partner relationships, ensuring high quality team deliverables and SLAs Working closely with the US partners on daily basis, interacting closely with multiple business partners anchor program managers Work independently, foster a culture of healthy and efficient working for the team Designing and solving complex business problems by analytical techniques and tools Will be involved directly in the technical build-out and/or support of databases, query tools, reporting tools, BI tools, dashboards, etc. that enable analysis, modeling, and/or advanced data visualization including development of Business Objects reports using multiple databases Recommends potential data sources; compiles and mines data from multiple, cross business sources. Works with typically very large data sets, both structured and unstructured, and from multiple sources Develops specific, customized reports, ad hoc analyses and/or data visualizations, formatted with business user-friendly techniques to drive adoption, such as (1) PowerPoint slides and presentations, and (2) clear verbal and e-mail communications Works with senior consultants or directly with partners, responsible for identifying and defining business requirements and translating business needs into moderately complex analyses and recommendations. Works with local and international colleagues and with internal customers, responsible for identifying and defining business requirements and catering to business needs for the team Ensures adherence to data management/data governance regulations and policies Applies knowledge of business, customers, and/or products/services/portfolios to synthesize data to 'form a story' and align information to contrast/compare to industry perspective Job Expectations: 5+ years of experience in data, reporting, analytics or a combination of two; or a MS/ MA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis 5+ years of hands-on experience in SQL especially in Oracle, SQL Server & Teradata environment 5+ years of experience in Python, Tableau or BI Reporting tool- creating solutions with aid of data visualization. This includes but not limited to developing and creating BI dashboards, working on end to end reports, deriving insights from data Hands on experience in ETL development using Alteryx, or SSIS or any ETL tools Excellent verbal, written, and interpersonal communication skill Working experience in NLP : Topic modeling, Sentiment analysis Good data interpretation and presentation skills Willingness/ability to take ownership of a project Exceptionally fast learner, able to reach non-trivial SME level under tight deadlines High energy, can-do attitude, self-directed, pro-active, self-starter who excels in an environment with limited supervision Lead in managing multiple complex exercises in various stages simultaneously Lead in managing internal customer expectations while adhering to internal SLA timeframes Extensive knowledge and understanding of research and analysis Strong analytical skills with high attention to detail and accuracy Collaborative, team-focused attitude 5+ years of experience in Customer/ Marketing / Sales Analytics .

Role & responsibilities Plays a significant role in driving sales and creating best in class customer experience through the ecommerce site. Role requires to demonstrate depth of knowledge in data quality, traffic initiatives, data analysis, knowledge for the categories and their customers; and application of best merchandising and online marketing practices. Analyse and tracking against plan for achievement of channel, PDP traffic and page view multiplier every month and connect to right stakeholders for further plan of action. Demand shaping for categories with traffic gaps croma and Tata Neu merchandising based on months GMV and unit target. Coordination with category managers for closer of event visibilities for focus skus on croma.com and tata neu. Managing electronics merch and crm on Tata neu and coordinating with site ops team for creative, campaigns & BAU activities. Ensuring QC of campaign pages on croma.com and tata neu. Optimize search and browse functionality to ensure users finds the relevant products on the website Research current trends and competition to device campaigns. Working closely with merchandising teams on promotional planning and merchandising. Selecting right SKUs for advertising through online paid channels while ensuring pricing accuracy and stocks. Drive business growth and market share of specific categories with a strong bend towards product, competition and consumer analytics. Implementing health metrics like stock cover, core inventory share % etc and work with demand planning and build accurate forecast to minimize loss of sale due to stock outs. Manage, monitor and publish sales planned vs achievement to manage recommendation and provide insight on weekly and monthly performance that impacts business decisions. Drive ecommerce traffic planning for all campaigns. Preferred candidate profile - Demonstrated understanding of market, consumer behaviour trends, and cultural nuances. - Proficiency in adobe and power bi will be an added advantage. - Excellent communication, presentation, and interpersonal skills with the ability to influence and motivate stakeholders. - Proficiency in Digital marketing. Understanding on UX. - Strong project management skills with the ability to manage multiple priorities, delegate tasks effectively, and meet deadlines under pressure.

Summary At Novartis, we are reimagining medicine by harnessing the power of data and AI. As a Senior Architect - AI Products supporting our Commercial function, you will drive the architectural strategy that enables seamless integration of data and AI products across omnichannel engagement, customer analytics, field operations, and real-world insights. You will work across commercial business domains, data platforms, and AI product teams to design scalable, interoperable, and compliant solutions that maximize the impact of data and advanced analytics on how we engage with healthcare professionals and patients. About the Role Position Title: Assoc. Dir. DDIT US&I AI Architect (Commercial) Location - Hyd-India #LI Hybrid About the Role At Novartis, we are reimagining medicine by harnessing the power of data and AI. As a Senior Architect - AI Products supporting our Commercial function, you will drive the architectural strategy that enables seamless integration of data and AI products across omnichannel engagement, customer analytics, field operations, and real-world insights. You will work across commercial business domains, data platforms, and AI product teams to design scalable, interoperable, and compliant solutions that maximize the impact of data and advanced analytics on how we engage with healthcare professionals and patients. Your responsibilities include but are not limited to: Commercial Architecture Strategy: Define and drive the reference architecture for commercial data and AI products, ensuring alignment with enterprise standards and business priorities. Cross-Product Integration: Architect how data products (e. g. , HCP 360, engagement data platforms, real-world data assets) connect with AI products (e. g. , field force recommendations, predictive models, generative AI copilots) and downstream tools. Modular, Scalable Design: Ensure architecture promotes reuse, scalability, and interoperability across multiple markets, brands, and data domains within the commercial landscape. Stakeholder Alignment: Partner with commercial product managers, data science teams, platform engineering, and global/local stakeholders to guide solution design, delivery, and lifecycle evolution. Data & AI Lifecycle Enablement: Support the full lifecycle of data and AI from ingestion and transformation to model training, inference, and monitoring within compliant and secure environments. Governance & Compliance: Ensure architecture aligns with GxP, data privacy, and commercial compliance requirements (e. g. , consent management, data traceability). Innovation & Optimization: Recommend architectural improvements, modern technologies, and integration patterns to support personalization, omnichannel engagement, segmentation, targeting, and performance analytics. What you ll bring to the role: Proven ability to lead cross-functional architecture efforts across business, data, and technology teams. Good understanding of security, compliance, and privacy regulations in a commercial pharma setting. Experience with pharmaceutical commercial ecosystems and data (e. g. , IQVIA, Veeva, Symphony). Familiarity with customer data platforms (CDPs), identity resolution, and marketing automation tools. Desirable Requirements: Bachelors or master s degree in computer science, Engineering, Data Science, or a related field. 10+ years of experience in enterprise or solution architecture, with significant experience in commercial functions (preferably in pharma or life sciences). Strong background in data platforms, pipelines, and governance (e. g. , Snowflake, Databricks, CDP, Salesforce integration). Hands-on experience integrating solutions across Martech, CRM, and omnichannel systems. Strong knowledge of AI/ML architectures, particularly those supporting commercial use cases (recommendation engines, predictive analytics, NLP, LLMs). Exposure to GenAI applications in commercial (e. g. , content generation, intelligent assistants). Understanding of global-to-local deployment patterns and data sharing requirements Commitment to Diversity & Inclusion: Novartis embraces diversity, equal opportunity, and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

Overview AI Engineer \u2013 BFSI Domain Responsibilities Design and implement AI-driven solutions for personalized financial services, customer experience, and document processing (e.g., KYC, claims). Deploy NLP and computer vision models for chatbots, document extraction, sentiment analysis, etc. Work with architects and product teams to productionize AI solutions with scalability and security in mind. Integrate models with BFSI applications ensuring compliance, latency, and auditability. Monitor model performance post-deployment and retrain as needed. Qualifications 3\u20135 years in AI/ML product development. Minimum 2 years experience building production-grade AI solutions in BFSI. Experience with AI Governance and model explainability (e.g., SHAP, LIME) preferred. or customer analytics is a plus. Essential skills Tech Stack Languages: Python Frameworks: TensorFlow, PyTorch, ONNX Tools: Docker, Kubernetes, MLflow APIs: RESTful APIs, FastAPI, Flask NLP: spaCy, Hugging Face Transformers, NLTK DevOps: Jenkins, Azure DevOps, GitHub Actions Cloud: GCP Vertex AI Experience 3\u20135 years in AI/ML product development.

Job Title :Marketing and Customer Analytics Manager | Strategy & Consulting Global Network Song Practice Management Level :7 - Manager Location :Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Hyderabad, Pune Must Have Skills :Marketing Analytics, Digital Analytics, Web Analytics, CJA, Adobe Analytics, Google Analytics, techno-functional and project management experience Good to Have Skills :Tag Management Platforms (GTM, Adobe Launch, Tealium), Visualization Tools (Tableau, PowerBI, Google Data Studio), Firebase, Appsflyer Job Summary As a Marketing and Customer Analytics Manager, you will lead the design, implementation, and optimization of analytics solutions for clients. Your role will involve conducting user experience assessments, managing data processes, and delivering actionable insights to improve marketing initiatives and customer journeys. Roles & Responsibilities : Conduct user experience assessments on websites/apps and provide recommendations to optimize analytics stacks. Gather business requirements and translate complex functional, technical, and business needs into architectural designs and solution blueprints. Manage processes for capturing, storing, using, and tracking online activity data from multiple channels. Use consultative skills, business knowledge, and technical expertise to integrate analytics technologies into clients digital platforms and achieve business results. Analyze integration aspects between web analytics and allied systems like websites, apps, campaign managers, audience managers, Firebase, and tag managers. Plan and design digital analytics/clickstream data inclusion in customer 360 views and provide frameworks, solutions, architectures, and roadmaps for clients. Understand customer journeys and current trends to provide recommendations for improving marketing initiatives, personalization, and advertising strategies. Identify, scope, and partner with technology solution providers and marketing agencies to deliver tailored solutions. Work with technology teams to orchestrate and implement integrations, including API-based integrations. Understand and convey the impact of regulations like HIPAA, CCPA, and GDPR on marketing channels. Mobilize and organize across multiple stakeholders and projects with strong project management skills. Drive business development efforts and thought leadership in the digital marketing platform space. Professional & Technical Skills : Must Have Skills: Proficiency in marketing fundamentals, digital marketing, web analytics, and customer analytics. Strong knowledge of website/app and marketing analytics tools like Adobe Analytics, Adobe Target, Google Analytics, Adobe CJA, NetInsight, Appsflyer, WebTrends, Optimizely, SEMRush, and Firebase. Hands-on experience in delivering and executing technical/functional design solutions. Good to Have Skills: Experience with tag management platforms (GTM, Adobe Launch, Tealium), Ads conversion pixels, DMPs, and visualization tools like Tableau, PowerBI, and Google Data Studio. Knowledge of marketing analytics concepts, including customer segmentation, attribution modelling, and campaign optimization. Additional Information : Proven working experience (8+ years) in developing and executing data-driven marketing, web, and customer analytics across industries such as E-Commerce, CPG, Telecom, Healthcare, and Financial Services. Strong understanding of collaboration between web/app analytics and other marketing, advertising, and personalization technologies. Preferred but not mandatory:Experience working with Ads Data Hub, ad platforms, and their APIs (e.g., Google API, Facebook Conversion API). At least 4-5 years of hands-on functional consulting experience preferably in Adobe marketing processes, campaign lifecycles, and integration with other MarTech platforms implementation with deep functional, industry and client facing experience Good consulting, techno-functional and project management experience is preferred. Excellent oral and written communication skills About Our Company |Accenture Qualification Experience :Minimum 8 years of experience required Educational Qualification :MBA from a Tier 1 institute with a bachelors degree in marketing, statistics, or a related field

Job Title :Marketing and Customer Analytics Consultant | Strategy & Consulting Global Network Song Practice Management Level :9 - Consultant Location :Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Hyderabad, Pune Must Have Skills :Marketing Transformation, Marketing and Customer Analytics, Google Analytics, Adobe Analytics, Adobe CJA, techno-functional and project management experience Good to Have Skills :Tag Management Platforms (GTM, Adobe Launch, Tealium), Ads Data Hub, Firebase, Appsflyer, Visualization Tools (Tableau, PowerBI, Google Data Studio) Job Summary As a Marketing and Customer Analytics Consultant, you will be responsible for conducting user experience assessments, optimizing customer journeys, and managing digital analytics processes. Your role will involve gathering business requirements, designing solutions, and integrating online activity data with customer data platforms (CDPs). Roles & Responsibilities : Conduct user experience assessments/audits on websites/apps and assess digital analytics capabilities. Provide recommendations to optimize customer journeys and improve marketing initiatives, personalization, and advertising strategies. Gather business requirements and translate complex functional, technical, and business needs into architectural designs and solution blueprints. Manage processes for capturing, storing, using, and tracking online activity data from multiple channels and integrate it with CDPs. Work as a Business Analyst (BA) or Product Owner (PO) for web analytics and tag management implementations. Plan and design digital analytics/clickstream data inclusion in customer 360 views and provide frameworks, solutions, architectures, and roadmaps for clients. Collaborate with marketing, analytics, data, and other teams to generate insights and devise customer segment-specific approaches. Professional & Technical Skills : Must Have Skills: Proficiency in marketing transformation, digital marketing, web analytics, and customer analytics. Strong understanding of customer journeys, KPIs/metrics, data collection requirements, and dashboard/report development. Hands-on experience with Google Analytics, Adobe Analytics, Adobe CJA, and their integration with MarTech/AdTech stacks. Good to Have Skills: Experience with tag management platforms (GTM, Adobe Launch, Tealium), Ads Data Hub, Firebase, Appsflyer, and visualization tools like Tableau, PowerBI, and Google Data Studio. Knowledge of advertising technologies, cross-device and omnichannel consumer experiences, paid and owned media platform integrations, campaign tracking, and attribution tools. Additional Information : Proven working experience (5+ years) in digital analytics across industries such as E-Commerce, CPG, Telecom, Healthcare, and Financial Services. Strong knowledge of collaboration between web/app analytics and other marketing, advertising, and personalization technologies. Experience in implementing tools like Google Analytics, Adobe Analytics, and Adobe CJA, and integrating them with MarTech/AdTech stacks. Preferred but not mandatory:Experience working with Ads Data Hub, ad platforms, and their APIs (e.g., Google API, Facebook Conversion API). At least 3+ years of hands-on functional consulting experience preferably in Adobe marketing processes, campaign lifecycles, and integration with other MarTech platforms implementation with deep functional, industry and client facing experience Good consulting, techno-functional and project management experience is preferred. Excellent oral and written communication skills About Our Company |Accenture Qualification Experience :Minimum 5 years of experience required Educational Qualification :MBA from a Tier 1 institute with a bachelors degree in marketing, statistics, or a related field

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Analytics and Modeling Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designEncompasses a set of technologies that enable the process of collecting & analyzing user behavioral activities with different marketing touch points, to reach on a web site or a mobile app with the ultimate aim of enhancing the targeted business goals. It comprises the processes and technologies that enable marketers to evaluate the success of their marketing initiatives, by measuring performance. What are we looking for Analysis and ReportingDashboard ReportingData ReportingFinancial Management ReportingMarketing Analytics and Reporting Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Conduct detailed market research (primary & secondary) across industries Analyze consumer behavior, industry trends, and competitor activity Collaborate with stakeholders and internal teams to drive business objectives

Dear Candidate, Experience 6+ years Location Remote US Shift Preferred Qualifications- Experience developing solutions on a Big Data platform utilizing tools such as Impala and Spark Advanced knowledge/experience with Azure Databricks, PySpark, Teradata/Databricks SQL Advanced knowledge/experience in Python along with associated development environments (e.g. JupyterHub, PyCharm, etc.) Advanced knowledge/experience in building Tableau Dashboard Experience with Contact Center Data- customer complaints, call data, NPS, etc. Skills, Licenses & Certifications- Strong project management skills Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel Advanced aptitude in problem-solving, including the ability to logically structure an appropriate analytical framework PLEASE NOTE: Confirmed Interview Available For Weekdays and Weekends. -- Thanks & Regards, Evangelin.S IT Recruiter 7825822856 evangelin@sightspectrum.in

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe objective of a reporting analyst is to analyze metrics and design reports to help drive critical business decisions. Reporting analysts contribute to the overall improvement of business reporting by maintaining a company s data systems and implementing processes and initiatives that ultimately increase the effectiveness and integrity of data reporting and documentation. They store data, create reports, analyze reports, create custom reports, and share findings What are we looking for Design business analysis and data recording systems for use throughout the departmentMaintain databases and perform updates as necessary to ensure accuracy. Regularly examine data reports to locate and resolve mistakes throughoutAccurately analyze and collect data for various types of business reports. Create business reports that provide insight into key data points. Communicate the results of data analysis in written and verbal form to managers. Support various departments, including marketing and sales, in reaching their goals through analysis. Monitor data to identify changes in financial and business trends. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

1. Expertise in Data Science & AI/ML: 3-8 years experience designing, developing, and deploying scalable AI/ML solutions for Big Data, with proficiency in Python, SQL, TensorFlow, PyTorch, Scikit-learn, and Big Data ML libraries (e.g., Spark MLlib). 2. Cloud Proficiency: Proven experience with cloud-based Big Data services (GCP preferred, AWS/Azure a plus) for AI/ML model deployment and Big Data pipelines.; understanding of data modeling, warehousing, and ETL in Big Data contexts. 3. Analytical & Communication Skills: Ability to extract actionable insights from large datasets, apply statistical methods, and effectively communicate complex findings to both technical and non-technical audiences (visualization skills a plus). 4. Educational Background: Bachelor's or Master's degree in a quantitative field (Computer Science, Data Science, Engineering, Statistics, Mathematics).

Role Summary: We are seeking a highly motivatedand experienced Consultant to join our Sales and Customer Insights team. As aconsultant, you will be responsible for delivering actionable insights to our clientsthat will help them improve their processes by data-driven decisions. You willwork closely with our clients to understand their business needs, identifyopportunities for improvement, and develop and implement effective solutions. Job Description: Conduct in-depth analysis of sales and customerspecific data to identify key trends and patterns to enable the data-drivendecision making. Having hands-on experience working with data is a must. Understand omnichannel sales (Offline and E-commerce)and data-sources to have a peer level conversation with clients on emergingbusiness requirement in omnichannel ecosystem. Develop and implement strategies to improvesales performance and customer experience. Work closely with clients to understand theirbusiness needs and develop customized solutions. Provide insights and recommendations to clientsbased on data analysis and industry trends in the CPG, retail, and otherindustries. Good understanding of the user journey on E-commerce. Communicate findings and recommendations toclients in a clear and concise manner. Manage projects and ensure timely delivery ofhigh-quality work. Handle budget, effort tracking, and productroadmap building with multiple stakeholders to ensure project delivery on time. Stay up to date with industry trends anddevelopments in sales, customer experience, marketing analytics, and ecommercetechnologies in the CPG, retail, and other customer-oriented industries. Effectively contribute to the growth of thecompany being part of internal initiatives, other than client deliverables. Requirements Qualifications: Strong educational background in Business,Marketing, Analytics, or a related field. 4-6 years of experience in sales and customeranalytics, preferably with a focus on consumer industries. Strong analytical and problem-solving skills,with hands-on experience working with data. Prior experience of managing a product, handlinga dashboard, and working with multiple stakeholders and across business andtech teams. Good functional understanding of the tech stackthat powers the analytical dashboards Excellent communication and presentation skills. Experience in data analysis/ BusinessIntelligence/ visualization tools (e.g., Excel, Python, SQL, Power BI, Tableau) Having a functional understanding of predictivealgorithms (Classification, Regression, Association, Clustering etc.) Experience with any web analytics tools (viz.Google Analytics, Adobe Analytics, Shopify Analytics etc.) is good to have Proven ability to manage projects and deliverhigh-quality work in time. Strong attention to detail and ability to workindependently. Knowledge of industry trends and developments insales, customer experience, and ecommerce technologies in the consumerindustries. Experience working with cross-functional teamsand delivering high-impact solutions. Having done projects in Sales Analytics, e-CommerceAnalytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, SentimentAnalytics, Revenue Growth Management, Marketing Insights, Web Analytics,Customer Life Cycle Analytics, or any analytics in consumer space is must tohave

Job Summary: We are looking for an experienced AI Consultant (Part-time / Consultant) with a background in IT services or eCommerce and a strong focus on AI over the last 5 years. The ideal candidate will have deep technical knowledge combined with the ability to advise, design, and guide the implementation of AI solutions for business transformation. This is a strategic, high-impact role suitable for professionals looking for flexible engagement. Key Responsibilities: AI Strategy & Advisory: Partner with business and technical teams to identify AI opportunities across domains. Define AI adoption roadmaps tailored to the client business objectives. Conduct PoCs, solution evaluations, and ROI analysis. Solutioning & Delivery Support: Provide architectural and design guidance for AI/ML solutions. Advise on the selection and customization of AI models and platforms. Offer hands-on support or oversight in key phases such as data preparation, model building, and deployment. Stakeholder Engagement: Act as a trusted advisor for senior stakeholders, translating business needs into AI-driven solutions. Lead or participate in workshops and knowledge sessions for client teams. Recommend tools, platforms, and best practices based on industry standards. Required Skills & Experience: 10+ years of total experience in IT services or eCommerce domains. At least 5 years of recent, dedicated experience in AI/ML roles. Strong understanding of ML algorithms, NLP, computer vision, and generative AI (e.g., LLMs). Hands-on expertise in Python and popular ML frameworks (e.g., TensorFlow, PyTorch, Hugging Face). Familiarity with AI/ML deployment on cloud platforms like AWS, Azure, or GCP. Strong consulting, presentation, and communication skills. Preferred Qualifications: Prior consulting or part-time project-based engagement experience. Knowledge of AI applications in eCommerce such as personalization, fraud detection, and customer analytics. Familiarity with MLOps and production-grade AI pipeline deployment. Advanced degree or AI/ML certification (e.g., AWS/GCP/Azure ML certifications).

We are looking for a data-driven CRM Analyst to boost customer acquisition, retention, and lifecycle value. You’ll lead A/B testing, analyse campaign impact, automate reports, & streamline messaging across email, SMS, and more to drive key insights. Required Candidate profile Strong analytical skills and ability to create and deliver reports. Experience with CRM tools. Knowledge of A/B testing methodologies and campaign optimisation. Strong communication skills

Sales Representative(Field Sales) - Regional - Zithara.AI Home Job Description Sales Representative(Field Sales) - Regional Job Description Location: Tamil Nadu/Karnataka | Work Mode: Hybrid Experience: 1 3 years(flexible for right candidate) | Employment Type: Full-time About Zithara.AI: Zithara.AI is an AI-powered CRM built for offline retail. We help businesses like jewelry stores, salons, and wellness brands engage customers through WhatsApp automation, smart segmentation, and real-time insights without any tech hassle. Our goalMake customer retention effortless for retailers. Role Overview: As a Sales Representative , you ll be responsible for the full sales lifecycle from making first contact to closing the deal. Youll work with a mix of calls, follow-ups, CRM updates, store visits, on-site demos, relationship building. If youre passionate about tech, love talking to people, and want to grow fast, this ones for you. Key Responsibilities: Conduct product demos (both virtual and on-site) to showcase Zithara.AI s CRM features like automated engagement, WhatsApp campaigns, and customer analytics Visit retail stores (jewelry, wellness, lifestyle, etc.) to build relationships, understand pain points, and pitch relevant solutions Act as a product expert explaining how Zithara s platform fits into the client s existing systems (POS, ERP, billing software) Follow up diligently on all leads via phone, WhatsApp, and email to ensure high conversion rates Collaborate with the onboarding and customer success teams to ensure seamless go-live and handover Maintain accurate sales tracking using internal CRM tools and submit daily visit and follow-up updates What We re Looking For: 1 3 years of experience in field sales, or B2B retail tech sales Strong communication skills in English + Tamil/Kannada or Hindi Comfortable with both phone-based selling and in-person client meetings Target-driven, persuasive, and self-motivated Familiarity with CRM tools like Zoho, HubSpot, or similar Nice to Have: Experience selling SaaS/digital tools to retailers Background in industries like jewelry, wellness, or fashion Existing network of store owners in Hyderabad or surrounding areas

Job Description. Job Title: Sr. Data Analyst. Location: Remote. Department: Data & Analytics. Who You Are. Bachelor's degree in a relevant field such as computer science, mathematics, statistics, or a related discipline. A master's degree is a plus.. 5+ years of experience in data analysis or a similar role, preferably in the technology, marketing, or SaaS industry.. Proficiency in SQL and experience with data manipulation, extraction, and analysis using SQLbased tools.. Strong programming skills in Python, R, or other relevant languages for data analysis and statistical modeling.. Experience with data visualization tools such as Tableau, Power BI, or similar platforms.. Solid understanding of statistical analysis techniques and their practical application.. Familiarity with cloud-based data platforms (e.g., AWS, Google Cloud Platform) and their associated services.. Excellent problem-solving skills and ability to work with large and complex datasets.. Strong communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences.. Proven ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously.. Experience with email marketing, digital marketing analytics, or customer analytics is a plus.. Knowledge of data privacy and security regulations (e.g., GDPR, CCPA) is desirable.. What You'll Do. Utilize advanced data analytics techniques to extract actionable insights from large and complex datasets.. Collaborate with stakeholders to identify and define key business questions and objectives.. Design and develop data models, algorithms, and visualizations to effectively communicate findings and recommendations to both technical and non-technical stakeholders.. Conduct thorough analysis of customer and market data to identify trends, patterns, and opportunities for business growth.. Collaborate with product teams to develop and optimize data-driven product features and enhancements.. Work closely with data engineering teams to ensure data integrity, quality, and availability for analysis.. Provide mentorship and guidance to junior analysts, fostering their professional growth and development.. Stay up to date with industry trends and emerging technologies in data analytics and contribute innovative ideas to enhance our analytical capabilities.. Support the development and implementation of data governance practices and policies.. Collaborate with internal teams to define and track key performance indicators (KPIs) and metrics.. Show more Show less

As a Sales Representative , you ll be responsible for the full sales lifecycle from making first contact to closing the deal. Youll work with a mix of inside sales (calls, follow-ups, CRM updates) and field sales (store visits, on-site demos, relationship building). If youre passionate about tech, love talking to people, and want to grow fast, this ones for you. Key Responsibilities: Identify and qualify leads from inbound interest, WhatsApp campaigns, referrals, and outbound prospecting Conduct product demos (both virtual and on-site) to showcase Zithara.AI s CRM features like automated engagement, WhatsApp campaigns, and customer analytics Visit retail stores (jewelry, wellness, lifestyle, etc.) to build relationships, understand pain points, and pitch relevant solutions Act as a product expert explaining how Zithara s platform fits into the client s existing systems (POS, ERP, billing software) Follow up diligently on all leads via phone, WhatsApp, and email to ensure high conversion rates Collaborate with the onboarding and customer success teams to ensure seamless go-live and handover Maintain accurate sales tracking using internal CRM tools and submit daily visit and follow-up updates What We re Looking For: 1 3 years of experience in inside sales, field sales, or B2B retail tech sales Strong communication skills in English + Telugu or Hindi Comfortable with both phone-based selling and in-person client meetings Target-driven, persuasive, and self-motivated Familiarity with CRM tools like Zoho, HubSpot, or similar Nice to Have: Experience selling SaaS/digital tools to retailers Background in industries like jewelry, wellness, or fashion Existing network of store owners in Hyderabad or surrounding areas