58 Customer Analytics Jobs - Page 3

please attach your upated resume if interested on the below role Job Title: Associate / Data Analyst / Sr. Data Analyst Function: Data & Analytics Location: Gurgoan DLF Cyber Hub Experience Required: 3to5 years for Sr. Data Analyst About the Role We are seeking highly motivated individuals for the position of Associate Data Analyst / Data Analyst / Sr. Data Analyst to join our global Data & Analytics team. You will work on high-impact projects, collaborating with cross-functional departments like Marketing, Merchandising, Technology, and Business Units to deliver analytical solutions that drive business performance. This is an excellent opportunity to work in a fast-paced, data-driven environment and make a measurable impact through insights and automation. Key Responsibilities Data & Insights Clean, process, and analyze large datasets to ensure data quality and consistency Identify trends and patterns to provide actionable business insights Create business requirement documents, use cases, user stories, and test cases for analytics projects Design and build impactful dashboards and data visualizations using BI tools Provide ad-hoc data analysis and reports for leadership Operational Excellence Improve data quality through automation and validation tools Develop user-centric dashboards and analytical solutions Benchmark industry practices to create business performance improvement strategies Stakeholder Management Collaborate with data engineers, consultants, and cross-functional teams throughout the analytics lifecycle Communicate insights and complex data concepts to non-technical stakeholders Prepare and maintain comprehensive documentation of analytics solutions Share key learnings across teams to enhance overall data maturity Desired Candidate Profile Education Bachelors Degree in Computer Science, Information Management, Statistics, or a related technical field Technical Skills Strong knowledge of SQL, Python, PySpark Experience with data visualization tools like Power BI, Tableau, Alteryx Understanding of statistical modeling, time series analysis Experience with relational (MySQL, MS SQL) and non-relational (MongoDB, DynamoDB) databases Familiarity with cloud platforms (Azure, AWS, GCP) for analytics Soft Skills Strong analytical and problem-solving skills Excellent communication and stakeholder management Agile and innovative mindset Focus on delivery excellence

Skill required:Marketing and Customer Analytics - Data Science Designation:Analytics Associate Manager Job Location:Bengaluru Qualifications:Any Graduation Years of Experience:8 to 12 years What would you do? You will be aligned with our Insights&Intelligence vertical and help us generate insights by leveraging the latest Artificial Intelligence (AI) and Analytics techniques to deliver value to our clients. You will also help us apply your expertise in building world-class solutions, conquering business problems, addressing technical challenges using AI Platforms and technologies. You will be required to utilize the existing frameworks, standards, patterns to create architectural foundation and services necessary for AI applications that scale from multi-user to enterprise-class and demonstrate yourself as an expert by actively blogging, publishing research papers, and creating awareness in this emerging area. You will be working as a part of Marketing & Customer Analytics team which provides a set of processes that measure, manage and analyze marketing activities in order to provide actionable insights and recommendations to marketing organizations in terms of optimizing ROI & performance efficiency in operations.Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. You should have exposure to digital marketing, A/B testing, MVT, Google Analytics/Site Catalyst. You will be a core member of Accenture Operations global Applied Intelligence group, an energetic, strategic, high-visibility and high-impact team, to innovate and transform the Accenture Operations business using machine learning, advanced analytics to support data-driven decisioning. The objectives of the team include but are not limited to: Leading team of data scientists to build and deploy data science models to uncover deeper insights, predict future outcomes, and optimize business processes for clients. Refining and improving data science models based on feedback, new data, and evolving business needs. Analyze available data to identify opportunities for enhancing brand equity, improving retail margins, achieving profitable growth, and expanding market share for clients. What are we looking for? Extensive experience in leading Data Science and Advanced Analytics delivery teams Strong statistical programming experience - Python, R, SAS, S-plus, MATLAB, STATA or SPSS. Experience working with large data sets and big data tools like Snowflake, AWS, Spark, etc. Solid knowledge in at least one of the following Supervised and Unsupervised Learning, Classification, Regression, Clustering, Neural Networks, Ensemble Modelling (random forest, boosted tree, etc.), Multivariate Statistics, Non-parametric Methods, Reliability Models, Markov Models, Stochastic models, Bayesian Models Experience in atleast one of these business domains:CPG, Retail, Marketing Analytics, Customer Analytics, Digital Marketing, eCommerce, Health, Supply Chain Extensive experience in client engagement and business development Ability to work in a global collaborative team environment Roles and Responsibilities In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally, interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts

Job Title - Tech BA Note: we need 60% Tech & 40% BA Location : Gurugram (Client Office ) Exp: 5-8 yrs Max Sal : 18LPA Priority : Urgent Notice period:0-15 Days Please refer below some of the key requirements for the desired candidate profile. Works with the Product Owner to understand, elicit, analyse, document, and communicate business requirements and articulate product vision with a strong focus on value delivery. Expert in translating end user / customer insights into Stories complete with Acceptance Criteria, which can easily be understood by the Development Team Collaborates with key stakeholders across business and technology to complete the required artefacts and capture necessary inputs. Shared accountability with other Team Members to help refine the Backlog and estimate the Initiatives, Features and Stories at the planning meetings. Lead user acceptance testing (UAT) efforts, coordinating with QA teams and end-users to validate that solutions meet functional and usability requirements. Author functional requirement specifications Must have the experience in Customer onboarding, and good to have for Lending , AML / Fincrime.

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Measurement & Report Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/design?The objective of a reporting analyst is to analyze metrics and design reports to help drive critical business decisions. Reporting analysts contribute to the overall improvement of business reporting by maintaining a company s data systems and implementing processes and initiatives that ultimately increase the effectiveness and integrity of data reporting and documentation. They store data, create reports, analyze reports, create custom reports, and share findings What are we looking for? ?Design business analysis and data recording systems for use throughout the department?Maintain databases and perform updates as necessary to ensure accuracy. Regularly examine data reports to locate and resolve mistakes throughout?Accurately analyze and collect data for various types of business reports. Create business reports that provide insight into key data points. Communicate the results of data analysis in written and verbal form to managers. Support various departments, including marketing and sales, in reaching their goals through analysis. Monitor data to identify changes in financial and business trends. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

An AM Category in IndiaMART has experience in functions such as manufacturing, procurement, R&D, production, vendor management, supply chain management, sales, merchandising, distribution, etc. Must have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. Candidates with 2+ years of experience in medicine, medical equipments, pharmaceutical or clinical industry. Job Responsibilities: User Acquisition: Drive user traffic by driving content SEO, onboard sellers to achieve planned targets Business Development: Ensure best brands, SMEs, vendors, suppliers from across the country are onboarded on marketplace Competitive Quality Catalogs: Drive to acquire good quality catalogs with accurate product prices & specifications, high quality images and hottest seller products Matchmaking: Ensure best quality categorization to achieve best quality matchmaking between buyer and seller Customer Experience: Capture and resolve customer pain points. Create solutions and liaison with various cross functional teams to resolve customer pain points Operational Efficiency: Work across operations, part time associates, cross functional teams, product management department to ensure a smooth and fast functioning to achieve targets in given time period Engagement: Working with the customer acquisition and engagement team to define a charter for engagement to improve monetization Candidate Attributes: Should be an effective communicator with ability to persuade/ negotiate with different team/stakeholders Should be a strong team leader & capable of handling large teams Establish and foster strong working relationships with multiple stakeholders & proven experience leading cross-functional projects Strong numerical and analytical aptitude & experience of using customer data to identify and prioritize opportunities Good communication skills Analytical data driven detail-oriented approach Perfect opportunity for highly motivated and dynamic candidates looking to move into online ecommerce industry Experience Range: 2 - 5 years of experience in medicine, medical equipment, pharmaceutical or clinical industry. Educational Qualifications: B.Tech/ B.E Location: Noida Sector 135 (Work from Office)

What You ll Do As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs. Key Responsibilities Client Partnership & Relationship Management Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations. Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value. Proactively manage customer communications, expectations, and engagements across lifecycle stages. Connect Sprinklr leaders with customer teams to deepen the partnership. Product Adoption & Value Realization Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes. Conduct regular value reviews and strategy sessions to track progress against goals. Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps. Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments. Customer Enablement & Operational Efficiency Drive self-service and enablement through repeatable playbooks and adoption strategies. Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr. Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations. Growth & Expansion Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities. Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value. Ensure successful implementation and enablement of new product areas by partnering with Services and Support. What You ll Need to Succeed 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation. Proven track record managing enterprise accounts , preferably Fortune 100, in CX transformation initiatives. Deep understanding of marketing automation, contact center technology, AI/ML , or customer analytics platforms. Ability to analyze usage data and translate insights into clear, strategic recommendations. Strong program management skills and experience leading cross-functional teams to deliver outcomes. Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences. Comfortable working in dynamic, fast-paced environments and adapting to change. Willingness to travel 25-50% based on client needs; local candidates preferred. Preferred Qualifications PMP, PMI-PMP, LSS or equivalent certifications. Bachelor s degree in a relevant field or equivalent professional experience. Passion for emerging technologies, CX trends, and continuous learning.

Team: - Strategy & Consulting Practice: - Marketing Analytics - Conversational AI Job location: - Hyderabad Should have hands on experience with at least one Machine learning algorithm, Logistic Regression, Random Forest, K-Means Clustering. Fallout Analytics, NLP, Journey Analytics, Audio Personification, Customer analytics Concepts of Intent, Entity, Fallback Management and Context Management AI bot using Dialogflow / Rasa / EX / ES. Webhooks and Ngrok, programming language like Python, SQL - Advanced Level. Omni Channel Integration Regression Testing Node.js Understanding of CI/CD pipelines Advanced Level. Experience with proposing solution architectures.

Role Overview: We are seeking an experienced Customer Success Analyst to join our dynamic team. The ideal candidate will have a strong background in business analysis and possess exceptional customer success skills. This role will involve working closely with both customers and internal teams to ensure the successful implementation, adoption, and continuous improvement of our product. You will play a key role in gathering customer requirements, managing client relationships, and ensuring that customer needs are met, leading to high levels of satisfaction and retention. Key Responsibilities: Serve as a liaison between customers and internal teams (product, technical, and sales) to ensure successful implementation and adoption of GC. Gather, analyze, and document customer requirements, translating them into actionable insights and product specifications. Work closely with customers to understand their business needs and provide recommendations on how to best leverage GC to achieve their goals. Conduct business analysis, hold regular check-ins with customers, and provide data-driven insights to improve customer success and product offerings. Monitor and track customer usage and satisfaction to ensure the products meet their expectations and business objectives. Drive product activation and provide continuous support throughout the customer lifecycle, ensuring customers realize the full value of the product. Proactively identify opportunities for upselling or cross-selling modules based on customer needs and use cases. Required Skill Set: Bachelors degree in Computer Science, Information Technology or a related field. 2+ years of experience as a Business Analyst or in a related role, preferably in a B2B product-based company. Any work experience in customer success or a client-facing role is preferred. Strong understanding of data analysis tools and techniques (e.g., Excel, SQL). Proven track record of working directly with clients to understand their needs and deliver solutions that drive customer satisfaction and business growth. Strong analytical mindset, capable of interpreting data, identifying trends, and making strategic recommendations based on insights. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.