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Lead Technical Success Manager

Lead Technical Success Manager

Sprinklr

6 - 11 years

6 - 11 Lacs

Thane Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

Project Management contact center technology customer analytics Account Management Operations

Work Mode

On-site

Job Type

Full Time

Job Description

What You ll Do

Key Responsibilities

Client Partnership & Relationship Management

Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations.
Build and grow champions and executive sponsors who understand and advocate for Sprinklr s value.
Proactively manage customer communications, expectations, and engagements across lifecycle stages.
Connect Sprinklr leaders with customer teams to deepen the partnership.

Product Adoption & Value Realization

Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes.
Conduct regular value reviews and strategy sessions to track progress against goals.
Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps.
Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments.

Customer Enablement & Operational Efficiency

Drive self-service and enablement through repeatable playbooks and adoption strategies.
Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr.
Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations.

Growth & Expansion

Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities.
Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value.
Ensure successful implementation and enablement of new product areas by partnering with Services and Support.

What You ll Need to Succeed

6+ years of experience
in Technical Account Management, Customer Success, Consulting, or SaaS implementation.
Proven track record managing
enterprise accounts
, preferably Fortune 100, in CX transformation initiatives.
Deep understanding of
marketing automation, contact center technology, AI/ML
, or customer analytics platforms.
Ability to analyze usage data and translate insights into clear, strategic recommendations.
Strong program management skills and experience leading cross-functional teams to deliver outcomes.
Ability to
simplify complex technical concepts
and communicate clearly with both business and technical audiences.
Comfortable working in dynamic, fast-paced environments and adapting to change.
Willingness to travel 25-50% based on client needs; local candidates preferred.

Preferred Qualifications

PMP, PMI-PMP, LSS or equivalent certifications.
Bachelor s degree in a relevant field or equivalent professional experience.
Passion for emerging technologies, CX trends, and continuous learning.

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